Information
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Document No.
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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TLC/ATL on duty
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Donn Githens-Director of Retail Operations
Metrics
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Sales Goal Met
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Payroll % Met
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Hang Count Met
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Transaction Value
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Donor Value
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Safety
Customer Experience
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Appropriate music on intercom
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Customers promptly greeted in 10 seconds Cashwrap/Sales Floor
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Customers thanked for their purchase
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Customers offered help in the store
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TMs know the mission statement
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Change being counted back to customers
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Phone is answered professionally
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Register lines kept minimal (call if over 3) & Manager has drawer
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Aisles are ADA
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Floors clean, mopped, and vacuumed
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Interior lighting adequate and all working
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Shopping carts and baskets available
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World Class Customer Service
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Restroom stocked and fresh smelling
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Floor care is on schedule and up to date
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Dress codes followed with name tags, vest, and clean
Donor Experience
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Donors greeted professionally, in 10 seconds with cart/tax receipt
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Receiving area presentable with no donations on floor
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Receiving supplies organized
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Donation attendants offer receipt and say thank you
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Donations broken down into categories
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Furniture processed promptly
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Safety vests are worn
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No donations are outside
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Receiving area floor is swept
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Accurate donation tally kept
Store Presentation
Store Presentation
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Building exterior presentable & Landscape done<br>
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Store front & sidewalk swept & clear of trash, receptacles clean/emptied<br>
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Parking lot clean & shopping carts returned<br>
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Windows/Doors clean <br>
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Floors cleaned/mopped and carpets and mats vacuumed<br>
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Reader board up to date<br>
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Exterior lights/signs working<br>
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Correct/current signage
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Cash wrap clean and orderly-no drinks/food
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POS vacuumed and clean
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Manual credit card supplies available
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Customer comment cards & pens available
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Check out area/counters clean and free of merchandise
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Mission brochures stocked and backstock
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Cash wrap cases full and neat
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Customers being greeted and asked if they need assistance
Wares
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Wares is fresh and full
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Wares shelving is clean and straight, toppers dusted
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Merchandise is neat, and there are no areas of clutter
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Wares shelving/toppers are clean/dusted and straight
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Front toppers have better items
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Rotation up to date
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Wares-like items grouped together
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All items are priced
Books
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Books are full and neat
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Books & media are shelved neatly & presentable, rotated
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Books are categorized and organized
Furniture
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Furniture is attractively arranged in groups/display
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Proper signs and tags are being used
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Appropriate markdowns are being taken on a timely basis
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Department is clean and well organized
Accessories & Shoes
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Accessories & Shoes are full and fresh
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Shoes priced/marked correctly
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Accessories properly tagged & labeled
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Rotation up to date
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Accessories displayed in attractive manner
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Shoes clean/neat/organized/full
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Any mark-ups in secure case/wall
Electrical
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Electrical neat and organized by like items
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Cords wrapped/baskets are neat and organized
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As-Is stickers on all items
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Rotation and Markdowns are up to date
Apparel
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Apparel is properly labeled and tagged
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Racks are colorized and sized
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Adequate inventory in all classifications
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Rotation is up to date
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No excess Z-racks on floor
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Underneath racks is free of dust/debris
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Boutique racks are full/neat/clean
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Required rotation is being sent to clearance center linkage
Targeted Buys & Closeouts
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Targeted Buys/Closeouts are full and neat
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Closeouts integrated with donated goods<br>
Employee Experience
Employee Experience
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Back breakdown area clean and organized
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Dock area clean
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Processing stations clean and organized (kaizen)
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No donor creep
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24-48 hr. processing
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Work areas taped
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No food or drinks at stations (bottled water with cap)
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Approved signs/price charts being used
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Floor is clean and swept throughout the day and closing
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Air curtain in use
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Goods are moving to the floor
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Lockers locked and empty ones zip tied
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Schedule posted
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Name badges in vest pouch/clean vests/shirts
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Store meeting held monthly
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Safety checklist and training completed monthly
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Aisles, exits, fire equipment ,and utility panels accessable
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Donated chemicals are properly sorted for sale or to the plant<br>
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No cell phones in use
Office
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Office clean, neat, organized, and no merchandise
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Schedules are complete (2 weeks)
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Managers log in place and used
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Managers meeting weekly
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All monies are balanced
Security & Responsibility
Security & Responsibility
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Office and cash room doors closed and locked
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Cash secured at all times
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Drawer count procedures followed
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Payroll submitted timely and accurately
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Aisles and exits are accessible & unobstructed<br>
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Fire extinguishers accessible & unobstructed<br><br>
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Electrical panel accessible & unobstructed
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Safety topics posted<br>
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Safety team leader attending meetings<br>
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SDS available and proper labels on all chemicals
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Emergency numbers and procedures posted
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HR required posters displayed
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Recall books available
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Only GIM approved/issued supplies being issued
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Compactor secure/clean area/clean around outside
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Safety glasses available for compactor
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Vests worn when retrieving carts
