000G1 Hotel Test & Check - Manual Reservation

• Please select a recent manually inputted reservation to cross check from the RES08 report on Opera. This should be a FIT agent reservation or a manually inputted failure from siteminder and not a direct telephone or walk in reservation.

• Conducted on

  Date
• Hotel
  Address

• Audit conducted by

• Reservation inputted by

• Reservation number

Checking the Reservation

• Is the guest's name inputted correctly, in the right order, with proper formatting and punctuation?

  Yes

  No

  N/A

• Is any additional guest profile information inputted correctly, in the right order, with proper formatting and punctuation?

  Yes

  No

  N/A

• Are the dates of stay correct?

  Yes

  No

  N/A

• Is the number of guests correct?

  Yes

  No

  N/A

• Is the number of bedrooms correct?

  Yes

  No

  N/A

• Has the correct rate code and promotional code (if applicable) been used?

  Yes

  No

  N/A

• Has the correct room type been selected?

  Yes

  No

  N/A

• Are the daily rates correct?

  Yes

  No

  N/A

• Has the fixed rate option been applied?

  Yes

  No

  N/A

• Has the print rate option been removed if necessary?

  Yes

  No

  N/A

• Has an appropriate room been allocated for the guest (taking into consideration any guest requests)?

  Yes

  No

  N/A

• If the Do Not Move feature has been selected, is there a trace to explain why the DNM has been applied?

  Yes

  No

  N/A

• Has the correct Agent profile been attached to the reservation?

  Yes

  No

  N/A

• Are the Market, Source and Origin codes correct?

  Yes

  No

  N/A

• Is the correct Reference Number in the Voucher field?

  Yes

  No

  N/A

• Have the payment details been updated correctly and in full? (This includes any routing or card holder name fields).

  Yes

  No

  N/A

• Has payment been taken on the reservation (if required)?

  Yes

  No

  N/A

• Has the Company profile been updated if a Company was provided on the reservation?

  Yes

  No

  N/A

• Have the Special Requests and Arrival Time fields been updated (if the information has been provided on the reservation)?

  Yes

  No

  N/A

• Are the comments correct?

  Yes

  No

  N/A

• Have any traces or alerts been added to the reservation (if required)?

  Yes

  No

  N/A

• Has the guest been contacted if this reservation has been entered manually due to 'Credit Card Expiration Before Arrival' failure?

  Yes

  No

  N/A

Feedback

• Please detail any feedback given to the receptionist