Does the Team member follow up consistantly?
Do they use positive communication whilst following up?
Do they tailor their follow up to each guest, i.e. personalised service?
Please enter any supporting information
What does being an Ambassador mean to you?(Core Manual principle)
What should you do if there is an issue/complaint from a guest?
Now give the team member feedback remembering the following - feedback should be given on facts not opinions, don't make it personal, feedback is to help improve behaviours or continue positive behaviours, feedback should be short and accurate. Please give a short summary of the feedback given below.