Audit
Enter Bell staff/escort name(s)
Bell staff was present as required
Bell staff provides an orientation of hotel's services and facilities during escort
Luggage is delivered in a timely fashion
Elevator/rooming etiquette meets standard
Bell staff confirms guest's satisfaction and comfort with guestroom
Bell staff explains/demonstrates at least 3 features of guestroom
Bell staff places guest's luggage properly
Bell staff places guest's other belongings properly
Bell Staff owns and resolves guest's requests and opportunities immediately
Warm welcome/greeting provided
Bell staff provides a warm welcome (Three Steps of Service)
Good posture, smile, eye contact, and attentive listening maintained throughout the interaction
Bell staff uses appropriate verbiage and shows genuine concern
Bell Staff does not decline a request without offering alternatives
Bell staff is "On Stage"
Well-groomed and professional, wearing a uniform
Bell staff takes pride in and care of personal appearance
Bell staff anticipates need(s) (Three Steps of Service)
Guest name used during the experience, when known
Further assistance offered to the guest
Warm and sincere closing offered and appreciation demonstrated
Bell staff provides a fond farewell (Three Steps of Service)
Bell staff enhances emotional engagement (positive)
Bell staff enhances emotional engagement (negative)
The overall experience met guest expectations and was free of negative detractors
