2015 360° Audit - WAVE 1

STORE DETAILS:

• Store Name:

• Store Number:

• Store Managers Name:

VISIT DETAILS:

• Date of Visit:

  Date

• Conducted By:

  Select Jane Vaughan James Robinson Hayley Matthews Audrey Miller John Bowman Kevin Hampton Steve Murphy Ann Griffiths Mark Spray Martin Goldthorpe Annette Hearn Jan Barlow Paul Tillett

  • Jane Vaughan
  • James Robinson
  • Hayley Matthews
  • Audrey Miller
  • John Bowman
  • Kevin Hampton
  • Steve Murphy
  • Ann Griffiths
  • Mark Spray
  • Martin Goldthorpe
  • Annette Hearn
  • Jan Barlow
  • Paul Tillett

• WAVE 1 VISIT NUMBER:

  1

  2

  3

CAGE & TOTE TRACKING.

• NUMBER OF CAGES FOUND

• WHERE CAGES ARE STORED?

  Inside the Store

  Outside Secured to FIXED POINT

  Outside Unsecured

  Outside Secured to EACH OTHER

• NUMBER OF TOTES

HEALTH & SAFETY

• Site Specific Fire Risk Assessment Memo filed within Risk Management Folder?

• REPORTLINE - Are all accident report forms stored in a secure location with the confirmation email attached (Cupboard / Safe / Employee File)

• ACF BOOK - All completed jobs are signed by the manager

• NO evidence of Leaving Alone?

• Fire Route Info displayed?

• LEGAL & SAFE

  0-64%

  65%-79%

  80% +

• STORE OPERATIONS

  0-64%

  65%-79%

  80% +

• SHRINKAGE

  0-64%

  65%-79%

  80% +

• PEOPLE & SERVICE

  0-64%

  65%-79%

  80% +

• OVERALL SCORE: RED=1-6 AMBER=7-10 GREEN=11-12

  RED

  AMBER

  GREEN

STORE BRIEFING, ACTIONS AND SIGN OFF

• All actions fully briefed to Store Management

• Signed by Auditor

  Sign

• Briefed to

  Sign

• LS1- External fire doors unlocked, unbarred and unbolted.

  Pass

  Fail

• LS2 - Fire routes clear to at least one metre

  Pass

  Fail

• LS3 - Fire Alarm Tested for previous 3 weeks and recorded in Fire Log Folder

  Pass

  Fail

• LS4 - Fire Evacuation Completed in the last 6 months and recorded in Fire Log Folder

  Pass

  Fail

• LS5 - Emergency Lighting tested last month and recorded in Fire Log Folder

  Pass

  Fail

• LS6 - Current Store Risk Assessment and Op Best Practice Document, fully completed. (Check 20% of the current team members, minimum 3 in small stores. Are they documented on the training records sheet as having received training?)

  Pass

  Fail

• Store Risk Assessment Training Record INCOMPLETE

• Store Risk Assessment NOT Fully Completed

• LS7 - Current Manual Handling, completed and filed in Risk Management. (Check 20% of the current team members, minimum 3 in small stores. Are they documented on the training records sheet as having received training?)

  Pass

  Fail

• Manual Handling Risk Assessment Training Record INCOMPLETE

• Manual Handling Risk Assessment NOT Fully Completed

• LS8 - Ladders & Kickstool inspections completed within the last 3 months and recorded in log - filed in Risk Management folder

  Pass

  Fail

• LS9 - All Price Increases and Decreases on the back office have been printed and put out. Spot check 10 price changes from previous price changes to check on shelf price is correct.

  Pass

  Fail

• NOT Printed

• NOT Fully Actioned

• LS10 - Date code. Review the current & previous 3 weeks system generated reports. Reports to be fully completed. Have all lines been identified and relevant action codes completed. Check 20 date coded lines

  Pass

  Partial Fail

  Fail

• Out of date product found on salesfloor

  Yes

• Out of date product found in warehouse

• Any more than 1 fail deduct 10 points

• Action Codes NOT Completed

• Date code task printout NOT Signed

• Action NOT taken on products highlighted

• Date coded lines NOT correctly rotated

• Details of out of date products found: (DESCRIPTION FROM HHT/SKU/EXPIRY DATE)

• LS11 - Are WEEE talkers displayed on the beauty electrical section. Is the battery disposal box available for customers on the sales floor.

  Pass

  Fail

• WEEE Talkers NOT displayed.

• Battery disposal box NOT available

• LEGAL & SAFE - ADDITIONAL COMMENTS:

• Additional LEGAL & SAFE Photographs can be attached here:

  Media

• S01 - Weekly Audit Document fully completed and signed by management for current and previous week (deadline Monday midday), Minimum score 80%. Tests should not have consecutive zeros over last 2 weeks.

  Pass

  Partial Fail

  Fail

• Book NOT signed off for previous week (10 POINTS)

• Daily/Weekly Actions NOT fully completed

• Consecutive Zeros

• Below 80% Score

• SO2 - Is Tellermate machine in full use for cashing up, change runs and banking, with all slips signed?

  Pass

  Fail

• Tellermate receipts NOT signed as per best practice

• NOT used for cashing up

• NOT used for change run

• NOT used for banking

• SO3 - is all cardboard flattened and separated from plastic, with plastic in clear sacks and red sacks used for non recycling.

  Pass

  Fail

• Cardboard and plastic mixed

• Red sacks NOT used correctly

• Clear sacks NOT used correctly

• SO4 - Has the Store scored " Yes" for Zero to Zero and event counting for previous 2 weeks - As measured on the weekly report?

  Pass

  Fail

• SO5 - Daily Floor Walk Book fully completed for previous and current week and signed off daily

  Pass

  Fail

• NOT completed daily for current and previous week

• Team brief NOT completed

• Actions required NOT recorded

• NOT signed by the person completing

• SO6 - Store Audit Action plan in place from previous audit, with evidence of actions being worked on?

  Pass

  Fail

• SO7 - Order and collect bay in warehouse fully set up, check all parcels in store are correctly logged onto the intranet.

  Pass

  Partial Fail

  Fail

• SO8 - Check that no stock/fixtures and fittings or paperwork is stored in cages or lidded totes (except current days delivery)

  Pass

  Fail

• SO9 - Check 5 daily safe checks from the last seven days and the relevant Epos Declaration sheets: All details inc Dual Control captured on the Tellermate printout with printout attached to the Safe Declaration.

  Pass

  Fail

• All details INCORRECTLY/NOT recorded

• NO Dual Controlled

• SO10 - Check 5 promotional sites are compliant to promotion bulletin and promotion test document from last event completed.

  Pass

  Fail

• SO11 - Check 5 lines from the Price Verify Report - are displayed and reduced on the salesfloor?

  Pass

  Fail

• SO12 - iPad carried by duty manager, or secured safely in the office.

  Yes

  No

  N/A

• STORE OPS - ADDITIONAL COMMENTS:

• Additional STORE OPERATIONS Photographs can be attached here:

  Media

• PS1 - Observe Till activity for 5 mins. Are all cashiers following The 5 steps to selling - " STARS"?

  Pass

  Fail

• DID NOT Say hello with a smile

• DID NOT say Thank You, can I put that in your bag?

• Yes

  No

  N/A

• Yes

  No

  N/A

• DID NOT ask are you aware of today's Superdeals/No active selling

• DID NOT offer Beautycard, REGISTER, RECRUIT, REWARD

• DID NOT say Thank You and Goodbye

• PS2 - Are customers being issued with a 25% off own brand voucher after receiving a 100% happiness refund.

  Yes

  No

  N/A

• PS3 - Check 20% of Employee files (3 files in small stores) to include 1 New starter since the last audit, is there a copy of the relevant RTW documentation in their file.

  Pass

  Fail

• PS4 - Within the same files is there a signed copy of contract?

  Pass

  Fail

• Contract found NOT valid

• Contract NOT signed

• Evidence of EXPIRED temporary contracts

• PS5 - Within the same files is there Receipt for the current edition of the Welcome To Superdrug Booklet?

  Pass

  Fail

• PS6 - Within the same files is there Evidence of Team Academy or Star in the Making Sign Off?

  Pass

  Fail

• PS7 - Within the same files is there evidence that Service Observations have been carried out on the employee in the previous month and feedback provided - check with 1 team member currently in store.

  Pass

  Fail

• Service observations NOT carried out within last month

• Team member awareness

• PS8 - Within the same files are all Return to Work Interviews on file for absences over the rolling 12 months (as per T & A ) and any occasions of absence over 3 are being managed within the Absence Management Procedure

  Pass

  Fail

  N/A

• Missing Return to work paperwork

• Absence management process NOT followed

• PS9 - Within the same files do any new starters have a copy of service challenge briefing including score sheet and structured interview notes and score sheet?

  Pass

  Fail

  N/A

• Missing Service Challenge and Score Sheet

• Missing Interview notes or Score Sheet

• PS10 - For each of the staff above check 1 weeks payroll submission for previous week using T&A archive reports, confirm that team schedules and staff search sheet match hours paid.

  Pass

  Fail

• PS11 - Within the same files do any new starters have references covering previous 2 years, all requests to be recorded on reference tracker

  Pass

  Fail

  N/A

• No references

• References do not cover the last 2 years

• Reference Tracker not in use

• PS12 - Are current and next 3 weeks team schedules on display - do they reflect current staffing in store?

  Pass

  Fail

• PS13 - Within the same 3 files is there evidence of Data Protection Training sign off on store training record sheet.

  Pass

  Fail

• PEOPLE & SERVICE - ADDITIONAL COMMENTS:

• Additional PEOPLE & SERVICE Photographs can be attached here:

  Media

• SH1 - Electronic Shrinkage tracker is fully completed and up to date (including Top 3 loss departments and relevant actions recorded)

  Pass

  Fail

• SH2 - Current Top 30 COMPANY Shrinkage Lines event count tracker fully completed and up to date.( check 5 lines for red dots on SEL in red stores).

  Pass

  Fail

• SH3 - Is the Delivery Summary sheet used to record receipt of all cages and totes? Evidence of Cross Dock Checks? Signed by the person Checking?

  Pass

  Partial Fail

  Fail

• NO Evidence of Cross Dock checks

• Delivery Summary Sheet NOT used for each delivery

• NOT Signed by the person checking

• SH4 - Complete a full dual controlled and documented safe check and declare on EPOS. Difference must be zero.

  Pass

  Fail

  N/A

• Value £

• Flash the cash completed?

• SH5 - Spot Check 5 refunds from last week( 10 in Red stores) for evidence of dual control, original purchase details and names and addresses obtained where required

  Pass

  Fail

• SH6 - Spot Check 5 Transaction Voids from last week ( 10 in Red Stores) for evidence of dual control and receipt

  Pass

  Fail

• SH7 - All staff inc management, visitors and contractors are searched using security spinner for current and previous week, checks to include mid shift check, all details on sheet fully completed.

  Pass

  Partial Fail

  Fail

• Team member and checker signatures MISSING (10 POINTS)

• NO Type of Check recorded

• NO Mid shift checks completed

• NO Time of check recorded

• NO End of Day/Mid shift box completed

• SH8 - Is their evidence of Shrinkage Awareness training fully completed and signed off within the staff files checked?

  Pass

  Fail

• SH9 - Check 25 lines across all depts priced £7 and above are tagged 80% compliance to be achieved (pre-promotion price) - Also check that Spider Wraps and Pins are correctly applied new company policy.

  Pass

  Fail

• Tagging compliance BELOW 20/25 80%

• Pins

• Wraps

• SH10 - Statement Of Movement Report fully checked off for previous week including HO deliveries from Delivery Summary Sheet, food,directs, transfers ,damages and OTC and signed by person checking.

  Pass

  Fail

• SOM NOT Fully Completed

• Yes

  No

  N/A

• SOM NOT Signed

• SH11 - Are "Security Protected" Tag flags in place for lines as per company policy (Selected: Loreal,Nicorette,Nicolites,Pregnancy and Ovulation test kits,St Tropez, Nurofen Lines).

  Pass

  Fail

• SH12 - Products refunded as unsaleable damages have duplicate refund slip attached and retained in damages area for sign off. Beauty electrical products to have a fully completed electrical damages label attached.

  Pass

  Fail

  N/A

• No duplicate receipts attached to damages

• Electrical damages labels missing / incomplete.

• RED STORE

  Off

  On

RED STORE ADDITIONAL TESTS

• SH13 - Is the Shrinkage Action Plan on display, up to date and live in store with cosmetics featured?

  Pass

  Fail

• NOT on display

• NOT up to date or live in store

• Cosmetics NOT featured

• SH14 - Damages - Are all damages being processed in line with company policy. Processed weekly, sold within last 2 weeks, signed off by Area manager?

  Pass

  Fail

• NOT processed as per policy

• NOT sold within last 2 weeks

• NO area manger sign of

• SH15 - Team Awareness - Ask 2 team members: Current shrinkage result including weekly loss figure. Top 3 loss departments.

  Pass

  Fail

• No awareness of Shrinkage Result

• No awareness of Top 3 Departments

• SH16 - Is there evidence of any unsigned stock in the canteen, office, warehouse or back of house?

  Pass

  Fail

• SH17 - First Aisle cover in place on entry?

  Pass

  Fail

• SH18 - Radio link in full use(asigned to member of team on sales floor), No radio in office out of use.

  Pass

  Fail

  N/A

• SH19 - Review cashier maintenance do all team members have the correct level of authority for their position.

  Pass

  Fail

• SH20 - Is the warehouse tidy with all stocktake stickers removed and no stock stored on the floor?

  Pass

  Fail

• Evidence of stock take stickers

• Stock is stored on floor

• SH21 - Are the following keys secured as per policy, safe, counter cache, back door,till drawer, CCTV, key cupboard.

  Pass

  Fail

• Safe Keys

• Counter Cache Keys

• Back Door Keys

• CCTV

• Key Cupboard keys

• Till drawer keys

• SHRINKAGE - ADDITIONAL COMMENTS:

• Additional SHRINKAGE Photographs can be attached here:

  Media