2015 Sprint Preferred Dealer Mock Audit

Was the store located using the address listed in iPOP, open during normal business hours, and did it appear to be selling Sprint?<br>N/A if no issues are identified.

Did exterior channel lettering, monument, and or Kiosk signage meet sprint standards?

Was the current version of the dealer cling posted per planogram?

Were store hours posted using using a co-op provided cling and match the hours listed on Sprint Store Locator (with AID approval of required)?

Was the store open during posted hours and a certified technician available , if applicable , during S&R hours?

Were current promotional window displays, stanchion signs, and core wall posters displayed per Planogram ?

Were outdated marketing messages removed timely?

Did the dealer refrain from using non-approved marketing messages / displays that could potentially impact the Sprint brand and/or the customer experience?

Were all devices displayed with accurate pricing?

Were all devices displayed with the correct Fact Tag?

Were all accessories displayed with price tags?

Was the demo account established and maintained per policy and were all devices verified in store?

Did the store have all required live demo devices as specified on the window inventory requirements (WIR)?

Were postpaid and prepaid demo / mock devices displayed as required per the WIR and planogram?

Were all live demo devices in working order for a positive customer experience?

Was the minimum required device inventory in stock per the WIR?

Were the dealer receipts and business cards properly branded with the dealer name , Sprint logo, and / or program badge per program standards.

Did the dealer utilize approved verbiage on customer receipt?

Were agreements for new activations / upgrades processed and retained (electronic or manual) per policy?

Agreement error: Agreement not retained

Agreement error: no signature / initials

Agreement error: Non account holder signature and/or initials

Agreement error: Other (Describe)

Were closed e-tickets signed / dated and retained in accordance with records retention policy?

E-ticket error: Not retained

E-ticket error: Not signed / dated by customer

Were data preservation forms signed / dated and retained in accordance with the record retention policy?

DPF error: Not retained

DPF error: Not signed / dated by customer

Did store employees actively protect customer proprietary information (example: following ID policy, actively shredding, securing documents/receipts, locking computer screens when not in use and verifying passwords)?

Were employees knowledgeable on Do Not Contact (DNC) policies and procedures?

FYI Only: Did store employees accurately assess the condition and value of devices when processing giveback transactions?

FYI Only: Were the correct giveback devices received timely at the warehouse?

Did all new hires complete 1-60 INH training within the required time frame?

Did all new hires complete the INH training post work in STAR within the required time frame?

Did all employees complete the required on-going training?

Were employees knowledgable on training content ?