Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

  • Was the store located using the address listed in iPOP, open during normal business hours, and did it appear to be selling Sprint?<br>N/A if no issues are identified.

  • Did exterior channel lettering, monument, and or Kiosk signage meet sprint standards?

  • Was the current version of the dealer cling posted per planogram?

  • Were store hours posted using using a co-op provided cling and match the hours listed on Sprint Store Locator (with AID approval of required)?

  • Was the store open during posted hours and a certified technician available , if applicable , during S&R hours?

  • Were current promotional window displays, stanchion signs, and core wall posters displayed per Planogram ?

  • Were outdated marketing messages removed timely?

  • Did the dealer refrain from using non-approved marketing messages / displays that could potentially impact the Sprint brand and/or the customer experience?

  • Were all devices displayed with accurate pricing?

  • Were all devices displayed with the correct Fact Tag?

  • Were all accessories displayed with price tags?

  • Was the demo account established and maintained per policy and were all devices verified in store?

  • Did the store have all required live demo devices as specified on the window inventory requirements (WIR)?

  • Were postpaid and prepaid demo / mock devices displayed as required per the WIR and planogram?

  • Were all live demo devices in working order for a positive customer experience?

  • Was the minimum required device inventory in stock per the WIR?

  • Were the dealer receipts and business cards properly branded with the dealer name , Sprint logo, and / or program badge per program standards.

  • Did the dealer utilize approved verbiage on customer receipt?

  • Were agreements for new activations / upgrades processed and retained (electronic or manual) per policy?

  • Agreement error: Agreement not retained

  • Agreement error: no signature / initials

  • Agreement error: Non account holder signature and/or initials

  • Agreement error: Other (Describe)

  • Were closed e-tickets signed / dated and retained in accordance with records retention policy?

  • E-ticket error: Not retained

  • E-ticket error: Not signed / dated by customer

  • Were data preservation forms signed / dated and retained in accordance with the record retention policy?

  • DPF error: Not retained

  • DPF error: Not signed / dated by customer

  • Did store employees actively protect customer proprietary information (example: following ID policy, actively shredding, securing documents/receipts, locking computer screens when not in use and verifying passwords)?

  • Were employees knowledgeable on Do Not Contact (DNC) policies and procedures?

  • FYI Only: Did store employees accurately assess the condition and value of devices when processing giveback transactions?

  • FYI Only: Were the correct giveback devices received timely at the warehouse?

  • Did all new hires complete 1-60 INH training within the required time frame?

  • Did all new hires complete the INH training post work in STAR within the required time frame?

  • Did all employees complete the required on-going training?

  • Were employees knowledgable on training content ?

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