2016 Chicago Region Facility Review

• District

  Select A B C D E F G H I J

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• Dealer Code

• Dealership Name

• Prepared by

• Conducted on

  Date

• Dealership Associates in Attendance

• Version 1.0

Facility - Exterior

• Is the building exterior well-maintained?<br>(Paint is not faded or peeling; no birds' nests; lights properly illuminate.)

  Yes

  No

  N/A

• Is brand signage clean and properly illuminated? <br>(Toyota signage is not faded or outdated.)

  Yes

  No

  N/A

• Is the pavement and concrete well-maintained? <br>(No potholes or gravel areas)

  Yes

  No

  N/A

• Are there adequate customer parking areas? Are they identified and easy to find?

  Yes

  No

  N/A

• Is landscaping well-maintained?<br>(No overgrowth; clean and neat.)

  Yes

  No

  N/A

• Are all display and inventory lot vehicles "front line ready" and well-merchandised?<br>(Vehicles have been PDI'd; other dealers' branding is removed from dealer trades.)

  Yes

  No

  N/A

• Are current promotional banners/materials displayed and visible? Have outdated materials been removed?

  Yes

  No

  N/A

• Are hours of operation posted on customer entrances to facility?

  Yes

  No

  N/A

Facility - Service Reception and Consulting

• Does the service drive have a service menu?

  Yes

  No

  N/A

• Does the service drive have a greeter?

  Yes

  No

  N/A

• Does the service drive have a tire display?

  Yes

  No

  N/A

• Does the service drive have all the current promotional banners?

  Yes

  No

  N/A

• Is service reception area well-maintained and uncluttered?<br>(Service drive is free of old parts or clutter.)

  Yes

  No

  N/A

• Are ASM workstations clean, neat, and free of unneeded materials?<br>(No food or non-essential items visible to customers.)

  Yes

  No

  N/A

Facility - Customer Lounge/Waiting Area

• Current magazines available to customers?

  Yes

  No

  N/A

• Does the customer WI-FI work?

  Yes

  No

  N/A

• Are the customer lounge and child play areas clean and well maintained?

  Yes

  No

  N/A

• Is there business/quiet area available?

  Yes

  No

  N/A

• Is television reception acceptable and are customers able to change channels?<br>(Staff monitors programming for appropriateness.)

  Yes

  No

  N/A

• Are restrooms clean, properly stocked, and odor free?

  Yes

  No

  N/A

Facility - Showroom and F&I Areas

• Image USA II Timeline updated? (no Moving Forward)

  Yes

  No

  N/A

• Are current promotional materials on display? Have outdated materials been removed?

  Yes

  No

  N/A

• Are showroom areas and offices clean and organized?

  Yes

  No

  N/A

• Are furnishings, fixtures, and workstations clean and well-maintained?<br>(Inviting, in good repair, no food.)

  Yes

  No

  N/A

• Does the dealership have an accessory display?

  Yes

  No

  N/A

• Is vehicle delivery area clean, functional, and engaging?<br>(Well lit; appropriate signage; stocked with delivery support materials.)

  Yes

  No

  N/A

• Is only current model year vehicle information on display?

  Yes

  No

  N/A

Facility - Retail Parts and Cashier Areas

• Are interior signs provided and visible for customers to easily locate restrooms, cashier, and department locations?

  Yes

  No

  N/A

• Are brochures, promotional materials, and support materials current and readily available?

  Yes

  No

  N/A

• Are retail parts and accessories clean, effectively displayed, and priced?<br>(Retail ready; re-stocked daily.)

  Yes

  No

  N/A

Facility - Service Shop

• Are walls, floors, and work surfaces well-maintained?<br>(Floor is hazard-free; area is well-lit; paint is in good shape.)

  Yes

  No

  N/A

• Are technician workstations clean and free of inappropriate pictures/items?<br>(Not offensive if seen by customers.)

  Yes

  No

  N/A

Image II USA

• Is the building Image II?

  Yes

  No

  N/A

• Does the dealership have an Image brand sign?

  Yes

  No

  N/A

Misc comment

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