Dealership Facility Inspection

Facility - Exterior

  • Is the building exterior well-maintained?
    (Paint is not faded or peeling; no birds' nests; lights properly illuminate.)

  • Is brand signage clean and properly illuminated?
    (Toyota signage is not faded or outdated.)

  • Is the pavement and concrete well-maintained?
    (No potholes or gravel areas)

  • Are there adequate customer parking areas? Are they identified and easy to find?

  • Is landscaping well-maintained?
    (No overgrowth; clean and neat.)

  • Are all display and inventory lot vehicles "front line ready" and well-merchandised?
    (Vehicles have been PDI'd; other dealers' branding is removed from dealer trades.)

  • Are current promotional banners/materials displayed and visible? Have outdated materials been removed?

  • Are hours of operation posted on customer entrances to facility?

Facility - Service Reception and Consulting

  • Does the service drive have a service menu?

  • Does the service drive have a greeter?

  • Does the service drive have a tire display?

  • Does the service drive have all the current promotional banners?

  • Is service reception area well-maintained and uncluttered?
    (Service drive is free of old parts or clutter.)

  • Are ASM workstations clean, neat, and free of unneeded materials?
    (No food or non-essential items visible to customers.)

Facility - Customer Lounge/Waiting Area

  • Current magazines available to customers?

  • Does the customer WI-FI work?

  • Are the customer lounge and child play areas clean and well maintained?

  • Is there business/quiet area available?

  • Is television reception acceptable and are customers able to change channels?
    (Staff monitors programming for appropriateness.)

  • Are restrooms clean, properly stocked, and odor free?

Facility - Showroom and F&I Areas

  • Image USA II Timeline updated? (no Moving Forward)

  • Are current promotional materials on display? Have outdated materials been removed?

  • Are showroom areas and offices clean and organized?

  • Are furnishings, fixtures, and workstations clean and well-maintained?
    (Inviting, in good repair, no food.)

  • Does the dealership have an accessory display?

  • Is vehicle delivery area clean, functional, and engaging?
    (Well lit; appropriate signage; stocked with delivery support materials.)

  • Is only current model year vehicle information on display?

Facility - Retail Parts and Cashier Areas

  • Are interior signs provided and visible for customers to easily locate restrooms, cashier, and department locations?

  • Are brochures, promotional materials, and support materials current and readily available?

  • Are retail parts and accessories clean, effectively displayed, and priced?
    (Retail ready; re-stocked daily.)

Facility - Service Shop

  • Are walls, floors, and work surfaces well-maintained?
    (Floor is hazard-free; area is well-lit; paint is in good shape.)

  • Are technician workstations clean and free of inappropriate pictures/items?
    (Not offensive if seen by customers.)

Image II USA

  • Is the building Image II?

  • Does the dealership have an Image brand sign?

Misc comment

  • Enter any additional info you would like to provide:

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. Any ratings or scores displayed in our Public Library have not been verified by SafetyCulture for accuracy. Users of our platform may provide a rating or score that is incorrect or misleading. You should independently determine whether the template is suitable for your circumstances. You can use our Public Library to search based on criteria such as industry and subject matter. Search results are based on their relevance to your search and other criteria. We may feature checklists based on subject matters we think may be of interest to our customers.