2016 Store Visit Audit tpt

Were store hours posted using a co-op provided cling and match the hours listed on the Sprint Store Locator (with Indirect Director approval, if required)? 1

Were store hours posted using a co-op provided cling and match the hours listed on the Sprint Store Locator (with Indirect Director approval, if required)? 1

Was the current version of the dealer cling posted per planogram?

Was the minimum number of salespeople on site?

Were current promotional window displays, stanchion signs, and core wall posters displayed per planogram?

Were outdated marketing messages removed timely?

Did the dealer refrain from using non-approved marketing messages/displays that could potentially impact the Sprint brand and/or the customer experience?

Were all accessories displayed with price tags?

Were all devices displayed with accurate pricing?

Were all devices active on the demo account verified in store?

Were all live demo devices in working order for a positive customer experience?

Did the store have all required live demo devices as specified on the Window Inventory Requirements (WIR)?

Were postpaid and prepaid demo/mock devices displayed as required per the WIR and planogram?

Were agreements for new lines of service processed and retained per policy?

Were agreements for new lines of service processed and retained per policy?

Were agreements for new lines of service processed and retained per policy?

Were agreements for upgrades processed and retained per policy?

Were agreements for upgrades processed and retained per policy?

Were agreements for upgrades processed and retained per policy?

Were activation and upgrade fees charged per policy?

Were sales promotions processed in accordance with the offer requirements?

Were sales promotions processed in accordance with the offer requirements?

Were devices returned to the warehouse packaged per Sprint direction?

Was the dealer's name included on customer receipts?

Did the dealer utilize approved verbiage on customer receipts

Did store employees actively protect customer and Sprint proprietary information (e.g., following ID policies, actively shredding, securing documents/receipts, locking computer screens when not in use, verifying passwords)?

Did store employees actively protect customer and Sprint proprietary information (e.g., following ID policies, actively shredding, securing documents/receipts, locking computer screens when not in use, verifying passwords)?

Were employees knowledgeable on Do Not Contact (DNC) policies and procedures? <br>

Was a certified technician on site during posted S&R hours?

Were closed e-Tickets signed/dated and retained in accordance with the Records Retention Policy?

Were closed e-Tickets signed/dated and retained in accordance with the Records Retention Policy?

Were Data Preservation Forms signed/dated and retained in accordance with the Records Retention Policy?

Were Data Preservation Forms signed/dated and retained in accordance with the Records Retention Policy?