2017 CEV (Customer Experience Visit)

Was the exterior of the restaurant clean and free of litter and debris? (For example: Was the lot and landscaping clean and litter free, and window and sidewalks clean?) {2pts}

Does the corral area appear clean, are the gates closed and all containers covered? {2pts}

Were the employees' uniforms clean and neat? ( For example: was their clothing free of dirt and stains) {2pts}

Did the employees interact with you in a polite, friendly and effective manner? <br>(For Example: were you greeted at the speaker, cash booth and present booth? Did the presenter provide a "thank you"?) {6pts}

Were all the employees who you came into contact with attentive to you as a customer? {4pts}

Was the order repeated and verified?

Was the COD Operational?

Was the Total Experience Time 300 seconds or less? (Note the actual seconds between when you entered the Drive-Thru line until you received your completed order.) Please indicate TET time in comments below {10pts}

Was the service (CTP) Time 45 seconds or less? (Note the actual seconds between when you arrived at the cash booth until you received your completed order.) Please indicate service time in comments below. {0pts}

Did you receive all the food and drinks items ordered and were they properly prepared? (For example: the required dressing for salad and sauces for McNuggets.) {8pts}

Did you receive all condiments you requested, along with napkins, straws and stirrers? {4pts}

Was your sandwich/entree served hot and fresh and did it taste good? {6pts}

Were the French fries hot, salted, and crisp OR your Hash Browns hot and crisp and did they taste good? {4pts}

Were your drinks/sides/desserts properly prepared and served at the correct temperature? {2pts}

Was the interior of the restaurant clean? (For example: the floors, front counter, drink and condiments area, and tables.) {2pts}

Was the restroom clean, stocked and in working order? {2pts}

Were the employees' uniforms clean and neat? (For example: was their clothing free of dirt and stains?) {2pts}

Did the employees interact with you in a polite, friendly and effective manner? (For example: Did the order taker provide a greeting? Did the presenter provide a "thank you"?) {6pts}

Were all the employees who you came into contact with attentive to you as a customer? {4pts}

Was the order repeated and verified?

How was the Dine-in order presented?

Was the "Wait Time" 90 seconds or less? (Note the time you get in line until you can start to place your order.) Please indicate wait time comments below {5pts.}

Was the "Service Time" 90 seconds or less? (Note the actual seconds between when the receipt printed until you received your completed order.) Please indicate service time in comments below. {5pts}

Was the "Wait Time" 90 seconds or less? (Note the time you get in line until you can start to place your order.) Please indicate wait time comments below {5pts.}

Was the "Service Time" 135 seconds or less? (Note the actual seconds between when the receipt printed until you received your completed order.) Please indicate service time in comments below. {5pts}

Did you receive all the food and drinks items ordered and were they properly prepared? (For example: the required dressing for salad and sauces for McNuggets.) {8pts}

Did you receive/were able to access all condiments you requested, along with napkins, straws and stirrers? {4pts}

Was your sandwich/entree served hot and fresh and did it taste good? {6pts}

Were the French fries hot, salted, and crisp OR your Hash Browns hot and crisp and did they taste good? {4pts}

Were your drinks/sides/desserts properly prepared and served at the correct temperature? {2pts}

Did you have an issue during either your Drive-thru or Dine-in visit?

Did they make it right?