Title Page

  • Audit Title

  • Conducted on

  • Prepared by

  • Location

Audit Details

  • Store Number

  • High Shrink Store?

  • Regional Director

  • District Manager Name

  • Auditor Name

  • Manager On Duty:

  • Manager Title:

Inventory Control & Shrink Prevention (30 Points)

  • 1. Are damaged items being scanned,<br>tagged, and resolved on a weekly basis? <br>(inspect current items to physically verify<br>proper procedures are being followed and<br>verify the past 90 days entered in the<br>system to validate the procedure is being<br>followed weekly) 5 Points

  • Which of the follow applies to question above?

  • 2. Is the store controlling inventory shortages from the DC? (i.e. are carton shortages reported within 48 hours of the shipment date, review the shipment screen and check the prior months for any unresolved shipments) Scope 90 days 5 Points

  • Which of the follow applies to question above?

  • 3. Are there zero outstanding merchandise transfers over 15 day, in expected arrivals, recently shipped, packing and unpacking screens? *Excluding transfers to DC. 5 points <br>

  • Which of the follow applies to question above?

  • 4. Does the MOD know what to do when they come across merchandise that shows on-hands in the SKU locator but are physically missing from the store? (staff must be able to explain the procedure, sales floor and stock must be checked, must include 5 or more units per parent SKU) 5 Points

  • Which of the follow applies to question above?

  • 5. Are Buyer initiated MOS handled per Store Operation's directive? (scope is last 30 days) 5 Points

  • Which of the follow applies to question above?

  • 6. Is management properly following up on Web orders within 15 days of receipt? 5 Points

  • Which of the following applies to question above?

Customer Service (16 Points)

  • 1. Are customers greeted within 30 seconds of entering the store? 5 Points

  • Which of the following applies to the question above?

  • 2. Are Associates/MOD delivering the "Torrid Connection" by following up with every customer after the initial greeting? 3 Points

  • Which of the following applies to the question above?

  • 3. Is the sales floor clean and organized showing no signs of bad housekeeping? ( dust/debris, merchandise, price tags or sensor tags scattered on the salesfloor and/or fitting room. 3 Points

  • Which of the following applies to the question above?

  • 4. Is the POS area neat, clean, and free of merchandise, loose change and or price tickets? 3 Points

  • Which of the following applies to the question above?

  • 5. Is the store utilizing the current TCC application. <br>2 Points

  • Which of the following applies to the question above?

Knowledge & Awareness (43 Points)

  • 1. Is last week's LP topic printed and signed by the store team? (80% of the store staff at the time of the audit must have signed last week's topic) 3 Points

  • Which of the following applies to the question above?

  • 2. Does the Loss Prevention Bulletin Board include the current shrink results? <br> 3 Points

  • Which of the following applies to the question above?

  • 3. Is the staff aware of the current monthly LP awareness topic and is it posted on the LP board? (Staff on duty must know the current topic and it's content) 3 Points

  • Which of the following applies to the question above?

  • 4. Are associates aware of the store's daily loss rate for shrink? 3 Points

  • Which of the following applies to the question above?

  • 5. Are associates aware of the top 5 shrink departments? (Staff on duty must know the top 5 without referring to the LP bulletin board.) 3 Points

  • Which of the following applies to the question above?

  • 6. Is the Emergency Contact Reference Sheet current and posted on the Loss Prevention Bulletin board? 3 Points

  • Which of the following applies to the question above?

  • 7. Is the Business Abuse poster visible on the Loss Prevention Bulletin board and are associates familiar with the program? 3 Points

  • Which of the following applies to the question above?

  • 8. Are associates aware of the "associate discount" policy? (Staff on duty must know the policy) 3 Points

  • Which of the following applies to the question above?

  • 9. Are proper discounts applied to associate/dependent transactions and rung by a member management? Review Electronic Journal/ Back office reports to verify compliance. Review 5 associate purchases transactions. <br>3 Points <br>

  • Which of the following applies to the question above?

  • 10. Are associates aware of the bag check policy and is it being followed? (Staff on duty must know the policy and perform on the clock) 3 Points

  • Which of the following applies to the question above?

  • 11. Are associates aware of the associate hold policy and is it being followed? (Staff on duty must know the policy and inspect hold tag(s) for assoc. checked, name written on tag, SKU listed, not expired and manager signature on the tag) 2 Points

  • Which of the following applies to the question above?

  • 12. Is the customer hold policy being followed? (inspect hold tag(s) for customer checked, name written on tag, SKU listed, and not expired) 2 Points

  • Which of the following applies to the question above?

  • 13. Does the store have an ultraviolet light to detect counterfeit currency, credit cards and DL's? Are associates able to describe the embedded security features in currency? 3 points <br>

  • Which of the following applies to the question above?

  • 14. Has the store contributed to the TLC program? (Scope 3 months- either shrink or fraud prevention or other type of loss prevention incident) 3 Points

  • Which of the following applies to the question above?

  • 15. Can associates explain how to handle a credit card transactions when the card does not swipe and/or the security chip does not read? 3 Points <br>

  • Which of the following applies to the question above?

Loss Prevention (47 Points)

  • 1. Are fitting room doors closed and locked when not in use? 1 Point

  • Which of the following applies to the question above?Which of the following applies to the question above?

  • 2. Are the fitting rooms free of merchandise and/or storage? 1 Point

  • Which of the following applies to the question above?

  • 3. Are the fitting rooms clear of any signs of theft? (i.e. empty hangers. defeated sensor tags, price tickets) 1 Point

  • Which of the following applies to the question above?

  • 4. Are customers properly checked in and out of fitting rooms? (i.e. obtain customer's name, items physically handled and counted prior to a customer entering a fitting room and quantity verified upon exiting the fitting room) 1 Point

  • Which of the following applies to the question above?

  • 5. Is the EAS system working properly? (at the time of the audit, system must be on and enunciate when a tag is waved through the exit) (if the system is not functioning, verify that a work ticket has been placed through the R&M Dashboard) 5 Points

  • Which of the following applies to the question above?

  • 6. Are associates aware on how to respond to EAS alarm activations? (staff on duty must know the policy) 2 Points

  • Which of the following applies to the question above?

  • 7. Is sensor tagging compliance at or above 95%? (inspect 200 items, if more than 10 items are found not tagged = no) 5 Points

  • Which of the following applies to the question above?

  • 8. Is management inspecting the trash in front of another associate prior to removal? ( Ask the staff on duty at the time of the audit to verify procedure, which must include their knowledge of this procedure being done while the associates are on the clock) 2 Points

  • Which of the following applies to the question above?

  • 9. Are all perimeter doors closed and locked? 3 Points

  • Which of the following applies to the question above?

  • 10. Is the door from the sales floor leading to the stock room closed during business hours? 2 Points

  • Which of the following applies to the question above?

  • 11. Is the stock room clear of any groups of clothing that appear to be suspicious or indicate an associate may be stashing product? 3 Points

  • Which of the following applies to the question above?

  • 12. Is the stock room exit door armed? (open the door to validate the alarm enunciates) 2 Points

  • Which of the following applies to the question above?

  • 13. Are all doors, cabinets and emergency exit hardware in good working order? <br> 3 Points

  • Which of the following applies to the question above?

  • 14. Is the MOD in possession of the store keys? 3 Points

  • Which of the following applies to the question above?

  • 15. Are the following areas locked when unattended: IT cabinet, MOD drawer, registers and filing cabinet. Are the keys to the listed areas secured in the safe and/or managers drawer? 3 Points <br>3 Points

  • Which of the following applies to the question above?

  • 16. Does the safe lock and is it in good working condition? (if not, verify through the R&M Dashboard that a work ticket has been placed) 1 Point

  • Which of the following applies to the question above?

  • 17. If there has been a recent internal management change involving integrity or keys have not been retrieved, has the safe combo and/or locks been changed? 3 Points

  • Which of the following applies to the question above?

  • 18. Are Associates personal belongings secured in a locker, designated drawer or plastic bin? 3 points

  • Which of the following applies to the question above?

Cash Handling & Media (30 Points)

  • 1. Is the safe locked when unattended? 5 points

  • Which of the following applies to the question above?

  • 2. Are safe funds accounted for and secured in the safe? (funds must not be secured in a manager's drawer, locker, carton, or any other area of the store) 5 Points

  • Which of the following applies to above?

  • 3. Are bank deposits completed and taken to the bank every Mon/Thurs. (verify that deposits are taken to the bank while the manager is on the clock) * Deposits over $1500 are to be taken to the bank on the next business day * Deposits scheduled falling on a holiday are to be taken to the bank on the next business day. Scope 21 days

  • Which of the following applies to above?

  • 4. Are deposit slips signed by the closing manager and a witness each night? Review 21 days. 3 Points

  • Which of the following applies to above?

  • 5. Are the deposit amounts, safe funds, O/S amounts recorded on the electronic/paper deposit log? (scope is last 21 days) 4 Points

  • Which of the following applies to above?

  • 6. Is there a minimum of 45 day supply of the correct Torrid deposit slips? (verify the slips are assigned to the store) 3 Points

  • Which of the following applies to above?

  • 7. Is Management printing the Till Summary receipt for each register at store closing to verify all required receipts are signed and accounted for? *The following receipts are required w/signatures: open/close receipts, no sales, paid in, paid out (Review 7 days). <br> 5 Points

  • Which of the following applies to above?

Safety (21 Points)

  • 1. Are associates aware of where to find a posted copy of the Active Incident Procedures? 3 points <br>

  • Which of the following applies to above?

  • 2. Are Managers and associates aware of the store's meeting spot in the event of an evacuation? <br> 3 points

  • Which of the following applies to above?

  • 3. Do associates know the location of the first aid kit and Bodily Fluid Disposal Kit/Bodily Fluid Clean-Up kit? 1 Point

  • Which of the following applies to above?

  • 4. Is the store maintaining a properly stocked first aid kit sealed Bodily Fluid Disposal Kit or Bodily Fluid Clean-Up kit? (no expired items) 1 Point

  • Which of the following applies to above?

  • 5. Are ladders and chairs in good working order? 1 point

  • Which of the following applies to above?

  • 6. Are ladders properly stored/secured when not in use? (Secured with racking or wall hook, etc. Stores to request installation through R&M dashboard) 1 Point

  • Which of the following applies to above?

  • 7. Are all fire extinguishers full and charged properly? 1 Point

  • Which of the following applies to above?

  • 8. Are all fire extinguishers properly labeled with inspection tag and mounted in a visible location? 1 Point

  • Which of the following applies to above?

  • 9. Are all fire extinguishers inspected monthly? (inspection tag must contain initials and date when the inspection was completed each month) 1 Point

  • Which of the following applies to above?

  • 10. Are objects such as mannequins, mobile folding tables, marketing materials and fixtures on the sales floor, secure and present no risk for hazards? 1 Point

  • Which of the following applies to above?

  • 11. Is the sales floor free of slips, trips and fall hazards? (i.e. slippery floor, cracked or uneven floors, sharp objects, beveled edge of mats or rugs not secure, tangled wires, poorly secured handrails, ect. 1 Point

  • Which of the following applies to above?

  • 12. Have all repair or facility needs been reported in order to avoid any hazard or prevent any accident from occurring? (verify trough the R&M Dashboard that a work ticket has been placed) 1 Point

  • Which of the following applies to above?

  • 13. Is there proper clearance (36 inches) around electrical panels and is the store sales floor fixtures within ADA guidelines (36 inches) of each other? (Is required signage properly posted) 2 Points

  • Which of the following applies to above?

  • 14. Are all exit routes and rest areas unobstructed? (i.e, no materials, cartons, equipment, and doors freely unlock with use of a push bar) (a clear path 42 inches wide preventing egress through the rear exit door) 1 Point

  • Which of the following applies to above?

  • 15. Is the store current with all required Federal/State Labor posters? (For Canadian stores- Labour Law Poster) 1 Point

  • Which of the following applies to above?

  • MOD Signature

  • Date & Time audit completed

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