2019 Site Audit Report - Imperial Group

• Conducted on

  Date

• Prepared by

• Add location
  Address

• The Imperial Group Audit reviews the site presentation which include the vehicle stock, showroom cleanliness, site cleanliness, demonstrator upkeep, site security, site maintenance and other areas

• Imperial Cars Site Audit

  Date

• Sales Manager

• Sales Controller

• Aftersales Manager

• Site Location
  Address

Sales Responsibilities

• Site/Sales Manager Responsibility
  Overall Responsibility for all Staff, Site Presentation, Health and Safety and Maintenance Issues
  
  Sales Controller
  Responsible for Site Presentation inc vehicle cleanliness, price boards, Gardx Hangers, Over 100 days in stock Vehicles, Vehicle Condition Checks, Site Cleanliness inc litter awareness to valeters and sales staff. Weekly demo checks ensuring all demos on site are clean, price boarded and lined up in the designated area
  
  Senior Sales Staff
  Responsible for ensuring Sales Staff make sure the site is clean and presentable including site vehicles, demos and reporting any issues to their Sales Controller or Site Manager for rectification
  
  Below, each department has their own area to ensure their areas are up to standard but the site will be marked as a total which will affect all departments and the site as a whole

Site Presentation

• Are all Imperial flags up on site?

  Yes

  No

  N/A

• Are all Ram posts down?

  Yes

  No

  N/A

• Is the external forecourt clean, tidy and well presented

  Yes

  No

  N/A

• Are vehicles lined up correctly

  Yes

  No

  N/A

• Do all vehicles have Price Boards

  Yes

  No

  N/A

• Do all vehicles have the Gardx hangers<br>

  Yes

  No

  N/A

• Are all external forecourt vehicles clean and well presented?

  Yes

  No

  N/A

• Are the forecourt vehicles free of any external damage? i.e. dents, scrapes, scuffs

  Yes

  No

  N/A

• Have all the tyres been tyre-dressed?

  Yes

  No

  N/A

• Are all the charge cables present and secure on site

  Yes

  No

  N/A

• Price Board Review - Are all price correct to Imperial Net

  Yes

  No

  N/A

• Have all vehicles been vehicle condition checked in the last week

  Yes

  No

  N/A

• Are all 100 DIS vehicles clean, tyres dressed, Price boards and Gardx Hangers present and parked in a prominent area (10% of the 100 day + stock will be reviewed)

  Yes

  No

  N/A

• Has the nightly check-list been completed

  Yes

  No

  N/A
Site Trade Plates

• Trade Plate Number

• Site Trade Plate Notes and Review

Motorclean Review

• How many valeters are on site ?, How are they spilt between late and early?

• Are the attendance logs available and filled in correctly?

  Yes

  No

  N/A

• Was the last Motorclean Audit good

  Yes

  No

  N/A

• What service do the site valet team provide -- if poor what are the issues to be highlighted

  Good

  Fair

  Poor

  N/A

Site Demonstrator Review

• Are Demonstrators lined up in the nominated demo area

  Yes

  No

  N/A

• Are demos clean and free of personal Items<br>

  Yes

  No

  N/A

• Do all Demonstrators have their price boards on display

  Yes

  No

  N/A

• Are the demos damage free

  Yes

  No

  N/A

• Have all demo mileages been entered - Daily/Weekly ( Please confirm)

  Yes

  No

  N/A

Showroom Review

• Do the Sales Department operate a clear desk policy

  Yes

  No

  N/A

• Is the control desk clean and tidy

  Yes

  No

  N/A

• Is the Sales Office clean, tidy and items filed away

  Yes

  No

  N/A

• Are the desk draws clean and tidy

  Yes

  No

  N/A

• Is the showroom clean, tidy and well presented <br>

  Yes

  No

  N/A

• Is the showroom floor clean

  Yes

  No

  N/A

• Are the showroom toilets clean and tidy

  Yes

  No

  N/A

• Are the showroom vehicles clean and well presented?

  Yes

  No

  N/A

• Is the coffee machine area clean and tidy

  Yes

  No

  N/A

• Is the water dispenser clean

  Yes

  No

  N/A

• Is the keyroom shut and locked

  Yes

  No

  N/A

• Is Radio Imperial on?

  Yes

  No

  N/A

Delivery Department Responsibilities

• Are the Handover Offices clean and tidy? include rooms hoovered, bins emptied and desks clear

  Yes

  No

  N/A

• Are desk draws clean and tidy

  Yes

  No

  N/A

• Do the Delivery Dept operate a clear desk policy

  Yes

  No

  N/A

• Is the delivery area tidy and well presented

  Yes

  No

  N/A

• Is the coffee area clean and tidy ? Coffee Machine clean and operating? is the fridge tidy

  Yes

  No

  N/A

• Are the delivery dept toilets clean and tidy?

  Yes

  No

  N/A

Imperial Net Review - All vehicles, dealpacks and accessories scanned

• All vehicles scanned - list anomilies

  Yes

  No

  N/A

• All deal packs scanned - List anomilies

  Yes

  No

  N/A

Sales and Delivery Shared Responsibilities

• Staff Toilets - clean and tidy?

  Yes

  No

  N/A

• Staff Canteen - clean and tidy?

  Yes

  No

  N/A

• Are kitchen draws and cupboards tidy

  Yes

  No

  N/A

• Is the dishwasher empty

  Yes

  No

  N/A

• Is the dishwasher clean

  Yes

  No

  N/A

• Are the microwave and fridge clean

  Yes

  No

  N/A

Staff Appearance

• Are staff clean and well presented

  Yes

  No

  N/A

Health and Safety Areas

• Has the fire alarm been tested in the last week

  Yes

  No

  N/A

• Are the fire alarm keys/EML keys in the health and safety folder

  Yes

  No

  N/A

• Is the emergency lighting operational/ working correctly

  Yes

  No

  N/A

• Are there Fire Marshalls on site ?

  Yes

  No

  N/A

• Are there First Aiders on site?

  Yes

  No

  N/A

• is there a fully stocked First Aid box on site

  Yes

  No

  N/A

• Are the current insurance policies up on the staff notice board

  Yes

  No

  N/A

• Is GDPR rules being followed on site

  Yes

  No

  N/A

• Does the site have a TV License available

  Yes

  No

  N/A

• Is the accident book up to date

  Yes

  No

  N/A

Grass and Garden Areas

• Are all Garden and Grass areas maintained and well kept

  Yes

  No

  N/A

• Are the paved areas/forecourts free of weeds

  Yes

  No

  N/A

• Are all areas clear of moss

  Yes

  No

  N/A

Service Managers Responsibilities - Daily Operation of the site workshops. The Health and Safety and Cleanliness standards of the workshop, offices and staff canteen areas associated with the Aftersales Department

Service Centre Review - Workshops and Outside Areas

• Is the Service Centre workshop area clean and tidy?

  Yes

  No

  N/A

• Is the Service Centre outside workshop area clean and tidy <br>

  Yes

  No

  N/A

• Is the Service Centre Parts Store clean and tidy?

  Yes

  No

  N/A

• Is the service reception area tidy <br>

  Yes

  No

  N/A

• Is the Service Centre canteen clean and tidy ?

  Yes

  No

  N/A

• Are the Service Centre toilets clean and tidy?

  Yes

  No

  N/A

• Are all workshop lights working

  Yes

  No

  N/A

• Fire Alarm Tested ?

  Yes

  No

  N/A

• Accident Book up to date?

  Yes

  No

  N/A

• Does the workshop have a fully stocked First Aid box

  Yes

  No

  N/A

Maintenance Responsibilities

Main Building Appearance and Entry/Exit Apperance

• Is the building exterior clean<br>

  Yes

  No

  N/A

• Is the main outside entrance area clean and tidy

  Yes

  No

  N/A

• Are all showroom doors for entry and exit in good working order

  Yes

  No

  N/A

• Are all internal fixtures and fittings clean

  Yes

  No

  N/A

• Is boundary fencing in good working condition and clean - if applicable

  Yes

  No

  N/A

Electrical Issues

• Are all the lights, sockets and other electrical items in good working order (Sales and Service Areas)

  Yes

  No

  N/A

• Are the server rooms clean and tidy

  Yes

  No

  N/A

Site Heating Issues

• Is the on site heating working

  Yes

  No

  N/A

• Are the showroom heaters working

  Yes

  No

  N/A

CCTV and security issues

• Is the property and land secure? and if not, what are the issues? Please list

  Yes

  No

  N/A
CCTV Camera

• Are the cameras working, focused and in the correct position

  Yes

  No

  N/A

• Are there enough cameras on site?

  Yes

  No

  N/A

• Camera Review

Health and Safety, Site Maintenance and General Site Issues


• What site issues are there?

  Site Maintenance

  Health and Safety

  Misc Issue

• Have those issues been dealt with

  Yes

  No

  N/A

Final Site Review and Observations - Management Assessment

• Overall Sales % Score on the audit

• Overall Service % Score on the audit

• Recommendations

• Action Plan

• De-brief Contact

  Sales Manager

  Sales Controller

  Senior Salesperson

• De-brief Signature

  Sign

• Final Site Observations and Summary

• Auditor Signature

  Sign

• Select date

  Date