Title Page

  • Store#

  • Conducted on

  • Audit conducted by:

  • Location

Audit Details

  • Store Number

  • High Shrink Store?

  • Regional Director

  • Region #

  • District Manager Name

  • District #

  • Auditor Name

  • Manager Title:

  • Manager Name

Inventory Control & Shrink Prevention (30 Points)

  • 1. Are damaged items, tagged, scanned and resolved on a consistent basis? Scope 90 days (5 Points)

  • Listed are the responses that apply to the question listed above:

  • 2. Is the store controlling inventory shortages from the DC by acknowledging & reporting shipment errors/missing cartons within 48 hours of receipt? Review prior months shipment screen for any unacknowledged/unresolved shipment. (90 days) (5 points)

  • Listed are the responses that apply to the question listed above:

  • 3. Is management acknowledging all merchandise transfers upon receipt and is the transfer system clear of aged merchandise transfers over 15 days in expected arrivals, recently shipped and packing/unpacking status **Excludes transfers to DC** (5 points)

  • Listed are the responses that apply to the question listed above:

  • 4. Does the MOD know what to do when they come across merchandise that shows on-hand qty in the SKU locator but are physically missing from the store? **MOD must be able to explain the procedure, sales floor and stock must be checked, must include 5 or more units per parent SKU** (5 Points)

  • Listed are the responses that apply to the question listed above:

  • 5. Are Buyer initiated MOS handled per store operation's directive? Scope 30 days (5 Points)

  • Listed are the responses that apply to the question listed above:

  • 6. Is management properly following up on web orders within 15 days of receipt? (5 Points)

  • Which of the following applies to question above?

Customer Service (16 Points)

  • 1. Are customers greeted within 30 seconds of entering the store? (5 Points)

  • Listed are the responses that apply to the question listed above:

  • 2. Are customers consistently re-engaged after the initial greeting both on the sales floor and in the fitting room? (3 Points)

  • Listed are the responses that apply to the question listed above:

  • 3. Is the sales floor clean and organized, free from dust/debris, merchandise, price tags or sensor tags scattered on the sales floor? (3 Points)

  • Listed are the responses that apply to the question listed above:

  • 4. Is the POS area organized and free of loose change, clutter and go-back merchandise? <br> (3 Points)

  • Listed are the responses that apply to the question listed above:

  • 5. Is the store using the most current TCC application? (2 Points)

  • Listed are the responses that apply to the question listed above:

Knowledge & Awareness (45 Points)

  • 1. Has last weeks LP topic been printed and signed by 80% of scheduled associates? (3points)

  • Listed are the responses that apply to the question listed above:

  • 2. Are the current shrink results posted on the LP bulletin board? (3 Points)

  • Listed are the responses that apply to the question listed above:

  • 3. Is the staff member aware of the current monthly LP topic and has the LP bulletin board been updated with the current monthly topic? (3 Points)

  • Listed are the responses that apply to the question listed above:

  • 4. Is the staff member aware of the store's daily loss rate for shrink? (3 Points)

  • Listed are the responses that apply to the question listed above:

  • 5. Is the staff member aware of the stores top 5 shrink departments without referring to the LP bulletin board? (3 Points)

  • Listed are the responses that apply to the question listed above:

  • 6. Is the Emergency Contact Sheet current and posted on the LP bulletin board? (3 Points)

  • Listed are the responses that apply to the question listed above:

  • 7. Is the Business Abuse poster posted/visible on the LP bulletin board and is the staff member spoken to familiar with the program? (3 Points)

  • Listed are the responses that apply to the question listed above:

  • 8. Is staff member aware of the "Associate Discount" policy? (3 Points)

  • Listed are the responses that apply to the question listed above:

  • 9. Are proper discounts applied to associate and/or eligible immediate family member transactions and tendered by a member management? (5 Points)

  • Listed are the responses that apply to the question listed above:

  • 10. Is the staff member aware of the bag check policy and are bag checks completed consistently? (3 Points)

  • Listed are the responses that apply to the question listed above:

  • 11. Is the store following the Associate Hold guidelines and is the following information listed on the Hold Tag: Hold type, associate name, current date, hold expires date, SKU for each item on hold and management signature? (2 Points)

  • Listed are the responses that apply to the question listed above:

  • 12. Is the store following the Customer Hold guidelines and is the following information listed on the Hold Tag: Hold type, customer name, current date, hold expires date and SKU for each item on hold? (2 Points)

  • Listed are the responses that apply to the question listed above:

  • 13. Is the staff member aware of how to use the ultraviolet light to detect counterfeit currency, credit cards and DL's and is associate aware of the OVI color shifting ink? (3 points) <br>

  • Listed are the responses that apply to the question listed above:

  • 14. Has the store earned TLC points with the last 90 days? (3 Points)

  • Listed are the responses that apply to the question listed above:

  • 15. Is the staff member able to explain how to handle credit card transactions when the card does not swipe, the security chip does not read and/or the customer attempts to hand key credit card information into the pin pad? (3 Points)

  • Listed are the responses that apply to the question listed above:

Loss Prevention (44 Points)

  • 1. Are fitting room doors closed and locked when unattended? (1 Point)

  • Listed are the responses that apply to the question listed above:

  • 2. Are fitting rooms free of merchandise and/or storage? (1 Point)

  • Listed are the responses that apply to the question listed above:

  • 3. Are fitting rooms clear of any signs of theft? (1 Point)

  • Listed are the responses that apply to the question listed above:

  • 4. Is The staff obtaining the customer’s name and physically counting each item when the customer enters the fitting room? (1 Point)

  • Listed are the responses that apply to the question listed above:

  • 5. Is the EAS system working properly? **Ensure the EAS system is working properly by passing merchandise through the front door EAS towers/antenna ** (5 Points)

  • Listed are the responses that apply to the question listed above:

  • 6. Can the staff member explain how to properly respond to EAS alarm activations? (2 Point)

  • Listed are the responses that apply to the question listed above:

  • 7. Is sensor tagging compliance meeting/exceeding company expectation of 95%? Scope inspect 200 items if more than 10 items are found not tagged = no tag (5 Points) <br>

  • Listed are the responses that apply to the question listed above:

  • 8. Is management following Trash Removal guidelines and is: (1) trash is removed from the store on a daily basis (2) management personally supervises the removal of any trash? (2 Points)

  • Listed are the responses that apply to the question listed above:

  • 9. Is management following Store Access guidelines, ensuring perimeter doors/gates remain locked during non-business hours to include store opening/closing activities? (3 Points)

  • Listed are the responses that apply to the question listed above:

  • 10. Is the door from the sales floor leading to the stock room closed during business hours? (2 Points)

  • Listed are the responses that apply to the question listed above:

  • 11. Is the stock room/restroom clear of stashed merchandise, tickets/defeated sensor tags which may be an indication of internal theft? (3 Points)

  • Listed are the responses that apply to the question listed above:

  • 12. Is the emergency exit door armed/functional and has management completed the Monthly Perimeter Door Inspection Log? (2 Points)

  • Listed are the responses that apply to the question listed above:

  • 13. Are all doors, cabinets, locks and keys functional and working order? (3 Points)

  • Listed are the responses that apply to the question listed above:

  • 14. Is management following Store Key guidelines and is the MOD physically in possession of store keys during their shift? (3 Points)

  • Listed are the responses that apply to the question listed above:

  • 15. Are the following areas locked when unattended: IT cabinet, Managers' drawer, registers and filing cabinet? Are the keys to the listed areas secured in the safe and/or managers’ drawer? (3 Points)

  • Listed are the responses that apply to the question listed above:

  • 16. Does the safe lock and in good working condition? (1 Point)

  • Listed are the responses that apply to the question listed above:

  • 17. Have store locks, keys and/or safe combination been changed following recent management turnover which included integrity issues or unreturned keys? (3 Points)

  • Listed are the responses that apply to the question listed above:

  • 18. Are all personal belongings secured in a locker or plastic bin in the stockroom area? (3 points)

  • Listed are the responses that apply to the question listed above:

Cash Handling & Media (30 Points)

  • 1. Is the safe locked when unattended? (5 points)

  • Listed are the responses that apply to the question listed above:

  • 2. Are safe funds accounted for and secured in the safe? (5 Points)

  • Listed are the responses that apply to the question listed above:

  • 3. Are bank deposits completed and taken to the bank every Monday/Thursday while management is on the clock? * Deposits over $1500 are to be taken to the bank on the next business day * Deposits scheduled falling on a holiday are to be taken to the bank on the next business day. Scope 21 days (5 Points)

  • Listed are the responses that apply to the question listed above:

  • 4. Are deposit slips signed by the closing manager and a witness each night? Scope 21 days (3 Points)

  • Listed are the responses that apply to the question listed above:

  • 5. Are the deposit amounts, safe funds, O/S amounts and deposit verification information recorded on the electronic and paper deposit log? Scope 21 days (4 Points)

  • Listed are the responses that apply to the question listed above:

  • 6. Does the store have a 45 day supply of Torrid bank deposit slips? (3 Points)

  • Listed are the responses that apply to the question listed above:

  • 7. Is Management printing the Till Summary receipt for all registers and reviewing daily sales media verifying all open/close, no sales and paid in/out receipts are accounted for? Scope 7 days (5 Points)

  • Listed are the responses that apply to the question listed above:

Safety (15 Points)

  • 1. Does staff member know where to find the Active Incident poster and is a copy of the Active Incident poster posted on the LP bulletin board? (1 Points) <br>

  • Listed are the responses that apply to the question listed above:

  • 2. Is the staff member aware of the store's meeting location in the event of an evacuation? (1Points)

  • Listed are the responses that apply to the question listed above:

  • 3. Does the staff member know the location of the First Aid kit and Bodily Fluid Clean-Up kit? (1 Point)

  • Listed are the responses that apply to the question listed above:

  • 4. Is the store maintaining a properly stocked First Aid Kit with no expired items and sealed Bodily Fluid Clean-Up kit? (1 Point)

  • Listed are the responses that apply to the question listed above:

  • 5. Are ladders and chairs in good working order? (1 point)

  • Listed are the responses that apply to the question listed above:

  • 6. Are ladders properly stored/secured with racking or wall hook? (1 Point)

  • Listed are the responses that apply to the question listed above:

  • 7. Are all fire extinguishers full and charged properly? (1 Point)

  • Listed are the responses that apply to the question listed above:

  • 8. Are all fire extinguishers properly labeled with inspection tag and mounted in a visible location? (1 Point)

  • Listed are the responses that apply to the question listed above:

  • 9. Are managers inspecting fire extinguishers every month and filling out the inspection hang tag with initials/date within the first week of every month? (1 Point)

  • Listed are the responses that apply to the question listed above:

  • 10. Are sales floor objects such as folding tables, marketing materials and fixtures properly assembled and secure? (1 Point)

  • Listed are the responses that apply to the question listed above:

  • 11. Is the sales floor free of slips, trips and fall hazards? (1 Point)

  • Listed are the responses that apply to the question listed above:

  • 12. Have all repair or facility needs been reported in for repair through the R&M Dashboard? (1 Point)

  • Listed are the responses that apply to the question listed above:

  • 13. Is there proper clearance (36 inches) around electrical panels and is the store following ADA guidelines by maintaining (36 inches) between fixtures; are ADA signs posted at the front door, cash wrap and fitting room? (1 Points)

  • Listed are the responses that apply to the question listed above:

  • 14. Is the store maintaining an unobstructed pathway (42 inches) to rest areas and exit routes? (1 Points)

  • Listed are the responses that apply to the question listed above:

  • 15. Is the store current with all required Federal/State Labor posters? **For Canadian stores- Labour Law Poster** (1 Point)

  • Listed are the responses that apply to the question listed above:

  • Date & Time audit completed

  • MOD Signature

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