20210601_Norton BS10125:2014+A1:2016 Repair Process Internal Audit_V1_Arctos_P

BS10125:2014+A1:2014 Internal Audit

• Conducted on

  Date

• Document Name: 20210601_Norton BS10125:2014+A1:2016 Repair Process Internal Audit_V1_Arctos_P

• Audit Title: YYYYMMDD_Norton BS10125:2014+A1:2016 Repair Process Internal Audit_V1_Arctos_P

• Client / Site

• Location
  Address

• Prepared by

• Personnel

3 Repair Process

• Category of Repair being undertaken in accordance with Annex A.

  Select Category 1: The repair of dents, paint scratches and gouges or trim such that the damaged area can be returned to its pre-damaged condition without the need for replacement of parts. Excludes repair or replacement of road wheels. Category 2: As defined in Category 1. The removal, refitting or replacement of “autoglazing units and bolt-on” parts, examples of which include but are not restricted to: • bonnets • doors • roadwheels • wings • tailgates/boot lids • bumpers • bumper reinforcement (part of the bumper assembly) Excludes replacement of bolt-on cross member, chassis, steering, and suspension parts and repairs that require the vehicle to be secured for pulling and re-alignment (sill clamp and dozer). bumper reinforcement (part of the bumper assembly) bumper reinforcement (part of the bumper assembly) bumper reinforcement (part of the bumper assembly)

  • Category 1: The repair of dents, paint scratches and gouges or trim such that the damaged area can be returned to its pre-damaged condition without the need for replacement of parts. Excludes repair or replacement of road wheels.
  • Category 2: As defined in Category 1. The removal, refitting or replacement of “autoglazing units and bolt-on” parts, examples of which include but are not restricted to: • bonnets • doors • roadwheels • wings • tailgates/boot lids • bumpers • bumper reinforcement (part of the bumper assembly) Excludes replacement of bolt-on cross member, chassis, steering, and suspension parts and repairs that require the vehicle to be secured for pulling and re-alignment (sill clamp and dozer).
  • bumper reinforcement (part of
  • the bumper assembly)
  • bumper reinforcement (part of
  • the bumper assembly)
  • bumper reinforcement (part of
  • the bumper assembly)

• Process Title:

• Name and address of the repairer:

  Date

• Date of repair commencment:

  Yes

  No

  N/A

• Date of repair completion:

• Vehicle VIN Number:

• Vehicle Registration:

• Vehicle Make and Model:

• Vehicle Mileage:

• Details of the repair work carried out:

• Name of Operatives:

• Retention Period:

  Not Less 3 Years

Authorised People

• What specified damage repair process is being completed as identified in Annex A?

  Select Paintless Dent Removal (PDR) Vehicle Damage (appraisal) Mechanical, Electrical and Trim (MET) Panel Paint Trim Repair Alternative Fuel Vehicle inc HEV Awareness Vehicle Damage Assessment (VDA)

  • Paintless Dent Removal (PDR)
  • Vehicle Damage (appraisal)
  • Mechanical, Electrical and Trim (MET)
  • Panel
  • Paint
  • Trim Repair
  • Alternative Fuel Vehicle inc HEV Awareness
  • Vehicle Damage Assessment (VDA)

• Is there a job description for each repair role?

  Meets requirement

  Non-conformance

  Improvement Opportunity

  N/A

• Has the Technician completed an induction?

  Meets requirement

  Non-conformance

  Improvement Opportunity

  N/A

• Is there a skills matrix/training plan for the Technician?

  Meets requirement

  Non-conformance

  Improvement Opportunity

  N/A

• Does the Technician have the skills required to undertake the specified damage repair tasks at the competency level required to complete the specified damage repair process?

  Meets requirement

  Non-conformance

  Improvement Opportunity

  N/A

• Evidence:

• Does the ratio of competent persons to others (inclusive of apprentices) meet the 1 in 4 requirement?

  Meets requirement

  Non-conformance

  Improvement Opportunity

  N/A

Documented Repair Process Access

• Are documented repair processes readily accessible?

  Meets requirement

  Non-conformance

  Improvement Opportunity

  N/A

• Evidence:

• Is there a documented process to avoid the occurrence of cross-contamination between vehicles and materials?

  Meets requirement

  Non-conformance

  Improvement Opportunity

  N/A

• Evidence:

Equipment and Tools

• What specified have been used for the repair process as identified in Annex A?

  Select Tools designed to ease out dents General tools, paint matching, application and drying, refinish equipment Headlamp Alignment Equipment System Diagnostic Equipment Wheel Alignment Equipment Body Alignment Equipment Autoglazing Tools and Equipment

  • Tools designed to ease out dents
  • General tools, paint matching, application and drying, refinish equipment
  • Headlamp Alignment Equipment
  • System Diagnostic Equipment
  • Wheel Alignment Equipment
  • Body Alignment Equipment
  • Autoglazing Tools and Equipment

• is the repair and measuring equipment calibrated or verified at specified intervals?

  Meets requirement

  Non-conformance

  Improvement Opportunity

  N/A

• Are calibration or verification records available for the repair and measuring equipment?

  Meets requirement

  Non-conformance

  Improvement Opportunity

  N/A

• Evidence:

• Is the equipment required to complete repair maintained at planned intervals?

  Meets requirement

  Non-conformance

  Improvement Opportunity

  N/A

• Evidence:

Replacement Parts and Controlled Consumables

• Do replacement parts have marking and certification requirements and are auditable and verifiable to confirm that the parts are compliant?

  Meets requirement

  Non-conformance

  Improvement Opportunity

  N/A

• What requirement do the replacement parts meet?

  Select Original Parts with Vehicle Manufacturer Mark Original Parts with Manufacturer Mark Vehicle Parts Certification - Manufacturer’s specification and production standards for original parts Vehicle Parts Certification - Parts are of quality and performance equivalent to the original parts

  • Original Parts with Vehicle Manufacturer Mark
  • Original Parts with Manufacturer Mark
  • Vehicle Parts Certification - Manufacturer’s specification and production standards for original parts
  • Vehicle Parts Certification - Parts are of quality and performance equivalent to the original parts

Receiving, Handling and Storage

• Are replacement parts, displaced parts, and controlled consumables stored, handled and used in accordance with the manufacturer’s instructions?

  Meets requirement

  Non-conformance

  Improvement Opportunity

  N/A

• Evidence:

• Are vehicles restored to operation after repair in compliance with the manufacturer's specification?

  Meets requirement

  Non-conformance

  Improvement Opportunity

  N/A

• Evidence:

• Are replacement parts checked for conformity upon receipt?

  Meets requirement

  Non-conformance

  Improvement Opportunity

  N/A

• Evidence:

• Are replacement parts identifiable and traceable to the vehicle after repair?

  Meets requirement

  Non-conformance

  Improvement Opportunity

  N/A

• Evidence:

Repair Quality Control

• Is there a quality control procedure appropriate for validating the quality of each repair including, where relevant, final jig and wheel alignment measurements?

  Meets requirement

  Non-conformance

  Improvement Opportunity

  N/A

• Evidence:

Use of Subcontractors

• Is there an approved contractor process for vehicle repairs subcontracted by the repairer in<br>accordance with this British Standard and be subject to a specific agreement between the repairer and the subcontractor?

  Meets requirement

  Non-conformance

  Improvement Opportunity

  N/A

4. Repair Process Management

• Are new or modified processes evaluated to verify repair process capability<br>and the changes documented?

  Meets requirement

  Non-conformance

  Improvement Opportunity

  N/A

• Evidence:

Repair Process Continuity Plan

• In the event of an emergency, can all repair processes currently in progress or otherwise outstanding can be completed in accordance with this British Standard whilst remaining under the original repairer’s direction and responsibility?

  Meets requirement

  Non-conformance

  Improvement Opportunity

  N/A

• Evidence:

• Is there a documented repair process control procedure capable of demonstrating that the requirements of this British Standard have been met for each repair undertaken including the completion of the repair quality control procedure?

  Meets requirement

  Non-conformance

  Improvement Opportunity

  N/A

• Evidence:

Internal Audit and Corrective Action

• Are internal audits of repair processes completed over the course of a 12 month period with each type of repair process audited at least once to check conformity to the requirements of this British Standard?

  Yes

  No

  N/A

Investigation

• Are the causes and consequences of issues raised during the internal audit identified, and systematically examined, and the findings documented?

  Meets requirement

  Non-conformance

  Improvement Opportunity

  N/A

• Evidence:

Corrective Action

• Is there a corrective action that includes rectification of the particular occurrence identified and initiation of measures to prevent recurrence?

  Meets requirement

  Non-conformance

  Improvement Opportunity

  N/A

• Evidence:

• Are the effectiveness of corrective actions undertaken assessed by the repairer and outcomes documented?

  Meets requirement

  Non-conformance

  Improvement Opportunity

  N/A

• Evidence:

Claims of Conformity

• Are customers provided information on repair processes for which conformity to the British Standard is claimed?

  Meets requirement

  Non-conformance

  Improvement Opportunity

  N/A

• Evidence:

  Select The number and date of this British Standard accompanied by a description of the damage repair undertaken, categorized in accordance with 3.1 and Annex A, e.g. BS 10125:2014 3), Repair Category 3 The name or trademark of the vehicle body repairer the postal address of the repair facility

  • The number and date of this British Standard accompanied by a description of the damage repair undertaken, categorized in accordance with 3.1 and Annex A, e.g. BS 10125:2014 3), Repair Category 3
  • The name or trademark of the vehicle body repairer
  • the postal address of the repair facility

Complaints Procedure

• Is there a documented complaints procedure?

  Meets requirement

  Non-conformance

  Improvement Opportunity

  N/A

• Evidence:

Completion

• Assessor Name:

• Assessor Signature:

  Sign

• Date:

  Date