2022 QAS CEC Checklist

• Prepared by

• Service Center Number

• Manager on Duty

• QTD Revenue $ VS Plan

• QTD OC VS Plan

• QTD Average Ticket VS Plan

• QTD Premium %

• Labor % QTD

• Claims $ last Quarter

Exterior

• Dumpster area - Clean, good repair, lids closed, no oil sheen, no extra empty oil drums and palates

  Yes

  No

  N/A

• Grounds Maintenance - Grass cut, weeds pulled, bushes/trees trimmed, no litter/cigarette buts

  Yes

  No

  N/A

• Building/Exterior Signage - Clean/not faded, current, good repair, timers set to season, open sign on, poles painted

  Yes

  No

  N/A

Bay Area

• Floors - Clean, no clutter

  Yes

  No

  N/A

• Walls - Clean, painted

  Yes

  No

  N/A

• Doors (not bay doors) - Clean, painted, good repair

  Yes

  No

  N/A

• Marketing Signage - Podium inserts, postings, door stickers

  Yes

  No

  N/A

• POS podiums - Clean, no clutter, door closed, wires properly managed

  Yes

  No

  N/A

• Safety Signs/ADA signage- Properly placed, clean

  Yes

  No

  N/A

• Tool box/Gun rack - Clean, repaired, fresh oil stickers, no food or drinks, tools properly organized

  Yes

  No

  N/A

• Are all of the machines properly working. Oil guns, Lifts, Evc Machine, battery tester, inspection machine, ETC

  Yes

  No

  N/A

• Does the bay tracker work properly

  Yes

  No

  N/A

Customer Restroom

• Floors - Clean, good repair

  Yes

  No

  N/A

• Walls/Baseboards/Ceiling/Fan - Clean, good repair

  Yes

  No

  N/A

• Doors /Coat hook - Clean, good repair

  Yes

  No

  N/A

• Sink/Mirror - Clean, good repair

  Yes

  No

  N/A

• Toilet - Clean, good repair

  Yes

  No

  N/A

• Toilet Paper/Towels/Soap - properly stocked, clean, good repair

  Yes

  No

  N/A

• Trash Can - Clean and emptied each day

  Yes

  No

  N/A

• No unapproved items - No plunger or brushes visible

  Yes

  No

  N/A

Customer Waiting Area

• Floors/Walls/Doors/Windows - Clean, good repair

  Yes

  No

  N/A

• Chairs/Bench/Pictures/Water fountain - Clean, good repair

  Yes

  No

  N/A

Manager's Office

• Walls, floors - no clutter, clean and good repair

  Yes

  No

  N/A

• Managers Desk - Clean, organized, no unapproved items, files neat

  Yes

  No

  N/A

Lower Level

• Floors - clean, no clutter

  Yes

  No

  N/A

• Walls - clean, no clutter

  Yes

  No

  N/A

• Drums - clean, good repair

  Yes

  No

  N/A

• Containment Area - clean, no clutter

  Yes

  No

  N/A

• Catwalks and Drip Pans - clean, good repair

  Yes

  No

  N/A

• Bay Lights - clean, good repair

  Yes

  No

  N/A

• Drain Pans and Rails - clean and good repair

  Yes

  No

  N/A

• Tool Boards/Shelves - clean, organized

  Yes

  No

  N/A

• Does the store have all the tools needed to complete the job

  Yes

  No

  N/A

Employee Area

• Employee area - Clean, organized

  Yes

  No

  N/A

• Proper labor postings

  Yes

  No

  N/A

• Lockers - clean and organized

  Yes

  No

  N/A

• Employee restroom - clean and organized. Has a working lock

  Yes

  No

  N/A

• Refrigerator - Clean & working correctly

  Yes

  No

  N/A

Team Members

• TM Training Engagement (Demonstrate knowledge of current training, do they know what to do each day and what's left in their training)

  Yes

  No

  N/A

• Super Pro Manuals

  Yes

  No

  N/A

• VIOCU - Are all employees up to date on their training

  Yes

  No

  N/A

• Uniforms - Neat, clean, belts to the side, shoes, grooming/jewelry

  Yes

  No

  N/A

Culture

• Ask each employee to explain the Our VIOC Values<br>1- Be fair and honest with employees and customers.<br>2- Make self-improvement and learning a way of life.<br>3- Recognize and celebrate achievements.<br>4- Make our jobs fun and safe.<br>5- Be great at what we do.

  Yes

  No

  N/A

• Can each employee explain our customer promise - To be the quick, easy, and trusted way to avoid costly, inconvenient breakdowns.

  Yes

  No

  N/A

• SMG program - Can at least one employee log into the SMG program and explain results. Discuss how to improve the results with specific goals.

  Yes

  No

  N/A

Super Pro Procedures (Most weighted section) 31 points

• PPE - Proper use of all PPE - glasses, bump hat, shoes

  Yes

  No

  N/A

• Top side - 100-97% (10 points) 96-94% (7 Points) 93-91% (4 points) 90-85% - (1 point) 85% or below (0 points)

• Bottom side - 100-97% (10 points) 96-94% (7 Points) 93-91% (4 points) 90-85% - (1 point) 85% or below (0 points)

• CSR - 100-97% (10 points) 96-94% (7 points) 96-94% 93-91% (4 points) 90-85% - (1 point) 85% or below (0 points)

Safety

• Proper guide in and out

  Yes

  No

  N/A

• Yellow lines- clean, good repair

  Yes

  No

  N/A

• Proper placement of vehicle on yellow line

  Yes

  No

  N/A

• Proper use of hand rails

  Yes

  No

  N/A

• Key out of the ignition

  Yes

  No

  N/A

• Pit nets properly closed/latched

  Yes

  No

  N/A

• Zoom walk around

  Yes

  No

  N/A

• Fire extinguishers charged/checked

  Yes

  No

  N/A

VCLASS Service

• Team members smiling

  Yes

  No

  N/A

• Is the MOD introducing themselves to all customers (introducing CarCam?)

  Yes

  No

  N/A

• Wheel stop greet

  Yes

  No

  N/A

• Loud and clear call outs

  Yes

  No

  N/A

• Please and Thank you being used at all times

  Yes

  No

  N/A

Regional Specific

• Discuss culture and leadership

• Review the referral program

• What is 401K?

• Review the Major League program

• Discuss the bonus program and how it works

• Priority 1 - Provide a specific action with the timeline it should be corrected

• Priority 2 - Provide a specific action with the timeline it should be corrected

• Priority 3 - Provide a specific action with the timeline it should be corrected

• What barriers are you removing as a AM? (Help training, facilities, getting tools, etc)