2023 Ride Along Review

• Conducted on

  Date

• Service Engineer

• Location
  Address

On Site Protocol

• Did the engineer check in and meet with customer at arrival to job site?

  Yes

  No

  N/A

• Did the engineer complete a site audit and verify Active / Decommissioned status of all equipment?

  Yes

  No

  N/A

• Did the engineer clean the area of the serviced equipment upon completion of repair?

  Yes

  No

  N/A

• Did customer closeout meeting occur, summary of visit delivered, future visit agreed upon, service options discussed?

  Yes

  No

  N/A

• Was a detailed service report generated and customer signature captured?

  Yes

  No

  N/A

Administrative Tasks

• Have time sheets been regularly completed and submitted by deadline?

  Yes

  No

  N/A

• Has all HSI, Domino Academy and other assigned training been completed by deadline?

  Yes

  No

  N/A

• Have expense reports been completed and submitted within 30 days?

  Yes

  No

  N/A

• Does the engineer follow the formal escalation process and provide all necessary information per procedure?

  Yes

  No

  N/A

• Does the engineer close work orders promptly after service visit? This assures service reports and surveys are sent as well as parts removed and restocked in a timely manner.

  Yes

  No

  N/A

Appearance & Professionalism

• Does engineer have proper Domino uniform and appear properly groomed and professional?

  Yes

  No

  N/A

• Is vehicle clean and well maintained?

  Yes

  No

  N/A

• Does the engineer have an organized trunk stock storing the parts in a manner that maintains their like new condition?

  Yes

  No

  N/A

Behaviors & Mindsets

• Shows strong ability to be flexible and change plans, manage situations with urgency, while maintaining a professional work attitude?

  Yes

  No

  N/A

• Does the engineer respond to company communications in a timely manner and identify when urgency is necessary? Example: emails reviewed daily and escalations responded to with urgency.

  Yes

  No

  N/A

• Does the engineer follow the daily CI/CO process including rescheduling of broken calls?

  Yes

  No

  N/A

• Does the engineer identify commercial opportunities and submit appropriate leads and quotations?

  Yes

  No

  N/A

Safety

• Does engineer have necessary PPE? Required: Safety Shoes, Hard Hat, Safety Glasses, High Vis Vest, Gloves, Electrical Lockout.

  Yes

  No

  N/A

• Does engineer have the truce device in service vehicle with app loaded and functioning properly?

  Yes

  No

  N/A

Engineer Feedback

• Engineer Comments: