Title Page
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Site conducted
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Conducted on
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Prepared by
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Doors Open Date
Exterior
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1. Is the building with newest IMAGE II portal, ACM, Pylon elements?
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2. Signage: Are all monument, pylon & directional brand signs in good condition? What is the overall condition of the building signage ie Service, Parts, TB logos etc.? (Free of debris, spider webs, birds nest, dirt etc.).
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3. What is the overall condition of the portal? Is it clean and free of streaks, mold, and dirt? Are all panels lit and working properly? Is the Dealer's name, on the portal in good condition?
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4. What is the condition of the ACM? (i.e. no streaks, dirt, footprints, dents, or divots)? Are all panels attached correctly?
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5. Are they illuminating at night?
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6. Complete a full walk-around of the facility/parking lot: Is the parking lot in good condition? Landscaping? Are the site lighting and poles in good condition and operational?
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7. What is the overall condition of the building exterior, including paint? (i.e., not faded, chipped, peeling, caulking of joints, etc.) Is the building free of debris? (i.e., no bird nests, spider webs, etc.).
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8. Is customer parking clearly identified? Are their enough customer parking spaces?
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Is it clear of trade in vehicles or any other dealership related obstacles?
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9. Do customers easily get in line for parking or Service Lane without waiting?
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10. Are there any handicapped parking that is properly identified with the universal symbol and located at customer parking area?
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11. Is there an outdoor waiting area for customers?
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12. Is the Service and Express entrance easily identifiable and clear on how a customer should proceed? If applicable, are the In/Out (red/green) lights in good condition and working order?
Interior - Sales
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13. Do you feel welcome upon entering the showroom/dealership? Are the floor, walls, and ceiling clean and in good condition? Is the lighting operational, clean, matching luminescence, and in good condition?
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14. What is the overall condition of the receptionist desk? Is it neat, clean, and in good condition?
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15. Window Cleanliness & Showroom Visibility - Are windows clear of any obstacles, overwhelming POS material, and clean? No personal belongings, files/papers, cords, and misc debris visible through the dealership windows?
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16. Are all graphics in good condition? Are all graphic holders in use, with no empty slots? If present, is the timeline mural clean and in good condition? (i.e. not peeling, fading, cracking, current tag line "Maneja Confiado or Let's Go Places")
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17. What is the overall condition of the showroom furniture and fixtures?
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18. Do all vehicles in showroom have Monroney, Hacienda, AWR compliance labels?
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19. Does the dealer have updated marketing materials visible to the public?
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20. Are the entrance doors cleaned and free of handprints, grease and dirt?
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21. Are all vehicles in showroom neatly cleaned: interior and exterior?
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22. What is the overall condition of the sales associate, manager, F & I desks, and closing tables? Are they neat, clean, and in good condition? Is there capacity to add team members?
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23. Is there a dedicated new vehicle delivery area?
Interior - Service & Parts Retail Area
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24. Is the night drop box clearly marked, in good condition?
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25. Do you feel welcome upon entering the Service Drive? Is there a clear flow of how the customer should proceed through the process?
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26. What Is the condition of the floor in the service drive? Is it free of debris?
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27. Is the lighting in the service drive/ASM area operational, clean, and in good condition?
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28. Are the ASM stations (furniture & fixtures) clean, neatly organized, and in good condition? Is there capacity to add team members?
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29. Do ASM desks have name plates, and/or do the ASM's wear name tags?
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30. Is a Customer's PII kept clear of view?
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31. Are the entrance doors cleaned and free of handprints, grease and dirt?
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32. Are there sufficient number of trash cans available and these are emptied on regular basis?
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33. Are the Service work station stalls clean and in good working condition?
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34. What is the overall condition of the shop (floor, walls, lighting)? Is the floor clean, the walls and ceiling in good condition, and the light fixtures all operational and matching luminescence?
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35. What is the condition of the tech stations? Are they clean, well-lit, and free of debris?
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36. Does the Dealer have an EV Charger installed for PDI and Service?
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37. What is the overall condition of the Parts Department floor, walls, and ceiling? Are the walkways clear of parts? Is the area well-lit? How organized is the back counter? Is there capacity to expand/grow the parts business?
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38. Are all parts & accessories inside warehouse clean and free of dust?
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39. What is the overall condition of the Parts retail area floor, walls, and ceiling? Are all the lighting fixtures operational, clean, and have matching luminescence?
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40. What is the overall condition of the Parts retail fixtures? Are they clean, stocked, priced, and in good condition? If applicable, is the customer's view of the parts department clean and professional?
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41. What is the overall condition of the service lounge floor, walls, and ceiling? Are they clean and in good condition? Is the lighting operational, clean, matching luminescence, and in good condition?
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42. What is the overall condition of the service lounge furniture and fixtures?
Customer Experience
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43. Is there availability for customers to charge their electronic devices (Showroom and/or Service Lounge)? (i.e. outlets, USB ports)
- Sales
- Service
- None
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44. Is WiFi available for customers? Is there WiFi available for team members? If yes, what is the download and upload speed for each WiFi network? (Rec 50 Mbps download & 20 Mbps upload)
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45. Are coffee, water, and other amenities readily available? Is the area clean, and do the amenities appear to be fresh? If there is a vending machine, is it well stocked and clean? If there is a cafe, what are the hours of operation?
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46. Are TV, Music or Movies programs appropriate for all public?
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47. What is the overall condition of the restrooms? Are they clean and in good condition (lighting, floors, walls, partitions, toilet seats and ceiling etc.)? Are amenities in the restroom properly stocked and filled? (i.e. hand towels, toilet paper, soap dispensers) If available, are the hand dryers operational and in good condition? Ex diaper changing stations
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48. Does the restroom smell fresh?
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49. Do all areas in the dealership smell fresh?
Associate Experience
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50. Does the shop have conditioned air? If not, is air moving? Are there adequate fans to move air?
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51. What is the condition of the associate breakroom and restrooms?
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52. Are there adequate printers for the associate teams & are they easily accessible? Are they in color?
- Sales
- Service
- None
MISC
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Does the Dealer have a Customer Facing EV Charger?
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Write any other additional feedback for this dealership.
