2023 TDPR Dealer Assessment

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Doors Open Date

  Date

Exterior

• 1. Is the building with newest IMAGE II portal, ACM, Pylon elements?

  Yes

  No

• 2. Signage: Are all monument, pylon & directional brand signs in good condition? What is the overall condition of the building signage ie Service, Parts, TB logos etc.? (Free of debris, spider webs, birds nest, dirt etc.).

  Good

  Fair

  Poor

  N/A

• 3. What is the overall condition of the portal? Is it clean and free of streaks, mold, and dirt? Are all panels lit and working properly? Is the Dealer's name, on the portal in good condition?

  Good

  Fair

  Poor

  N/A

• 4. What is the condition of the ACM? (i.e. no streaks, dirt, footprints, dents, or divots)? Are all panels attached correctly?

  Good

  Fair

  Poor

  N/A

• 5. Are they illuminating at night?

  Yes

  No

• 6. Complete a full walk-around of the facility/parking lot: Is the parking lot in good condition? Landscaping? Are the site lighting and poles in good condition and operational?

  Good

  Fair

  Poor

  N/A

• 7. What is the overall condition of the building exterior, including paint? (i.e., not faded, chipped, peeling, caulking of joints, etc.) Is the building free of debris? (i.e., no bird nests, spider webs, etc.).

  Good

  Fair

  Poor

  N/A

• 8. Is customer parking clearly identified? Are their enough customer parking spaces?

  Yes

  No

• Is it clear of trade in vehicles or any other dealership related obstacles?

  Yes

  No

• 9. Do customers easily get in line for parking or Service Lane without waiting?

  Yes

  No

• 10. Are there any handicapped parking that is properly identified with the universal symbol and located at customer parking area?

  Yes

  No

• 11. Is there an outdoor waiting area for customers?

  Yes

  No

• 12. Is the Service and Express entrance easily identifiable and clear on how a customer should proceed? If applicable, are the In/Out (red/green) lights in good condition and working order?

  Good

  Fair

  Poor

  N/A

Interior - Sales

• 13. Do you feel welcome upon entering the showroom/dealership? Are the floor, walls, and ceiling clean and in good condition? Is the lighting operational, clean, matching luminescence, and in good condition?

  Good

  Fair

  Poor

  N/A

• 14. What is the overall condition of the receptionist desk? Is it neat, clean, and in good condition?

  Good

  Fair

  Poor

  N/A

• 15. Window Cleanliness & Showroom Visibility - Are windows clear of any obstacles, overwhelming POS material, and clean? No personal belongings, files/papers, cords, and misc debris visible through the dealership windows?

  Good

  Fair

  Poor

  N/A

• 16. Are all graphics in good condition? Are all graphic holders in use, with no empty slots? If present, is the timeline mural clean and in good condition? (i.e. not peeling, fading, cracking, current tag line "Maneja Confiado or Let's Go Places")

  Good

  Fair

  Poor

  N/A

• 17. What is the overall condition of the showroom furniture and fixtures?

  Good

  Fair

  Poor

  N/A

• 18. Do all vehicles in showroom have Monroney, Hacienda, AWR compliance labels?

  Yes

  No

• 19. Does the dealer have updated marketing materials visible to the public?

  Good

  Fair

  Poor

  N/A

• 20. Are the entrance doors cleaned and free of handprints, grease and dirt?

  Good

  Fair

  Poor

  N/A

• 21. Are all vehicles in showroom neatly cleaned: interior and exterior?

  Good

  Fair

  Poor

  N/A

• 22. What is the overall condition of the sales associate, manager, F & I desks, and closing tables? Are they neat, clean, and in good condition? Is there capacity to add team members?

  Good

  Fair

  Poor

  N/A

• 23. Is there a dedicated new vehicle delivery area?

  Yes

  No

Interior - Service & Parts Retail Area

• 24. Is the night drop box clearly marked, in good condition?

  Good

  Fair

  Poor

  N/A

• 25. Do you feel welcome upon entering the Service Drive? Is there a clear flow of how the customer should proceed through the process?

  Yes

  No

• 26. What Is the condition of the floor in the service drive? Is it free of debris?

  Good

  Fair

  Poor

  N/A

• 27. Is the lighting in the service drive/ASM area operational, clean, and in good condition?

  Good

  Fair

  Poor

  N/A

• 28. Are the ASM stations (furniture & fixtures) clean, neatly organized, and in good condition? Is there capacity to add team members?

  Good

  Fair

  Poor

  N/A

• 29. Do ASM desks have name plates, and/or do the ASM's wear name tags?

  Yes

  No

• 30. Is a Customer's PII kept clear of view?

  Yes

  No

• 31. Are the entrance doors cleaned and free of handprints, grease and dirt?

  Good

  Fair

  Poor

  N/A

• 32. Are there sufficient number of trash cans available and these are emptied on regular basis?

  Good

  Fair

  Poor

  N/A

• 33. Are the Service work station stalls clean and in good working condition?

  Good

  Fair

  Poor

  N/A

• 34. What is the overall condition of the shop (floor, walls, lighting)? Is the floor clean, the walls and ceiling in good condition, and the light fixtures all operational and matching luminescence?

  Good

  Fair

  Poor

  N/A

• 35. What is the condition of the tech stations? Are they clean, well-lit, and free of debris?

  Good

  Fair

  Poor

  N/A

• 36. Does the Dealer have an EV Charger installed for PDI and Service?

  Yes

  No

• 37. What is the overall condition of the Parts Department floor, walls, and ceiling? Are the walkways clear of parts? Is the area well-lit? How organized is the back counter? Is there capacity to expand/grow the parts business?

  Good

  Fair

  Poor

  N/A

• 38. Are all parts & accessories inside warehouse clean and free of dust?

  Good

  Fair

  Poor

  N/A

• 39. What is the overall condition of the Parts retail area floor, walls, and ceiling? Are all the lighting fixtures operational, clean, and have matching luminescence?

  Good

  Fair

  Poor

  N/A

• 40. What is the overall condition of the Parts retail fixtures? Are they clean, stocked, priced, and in good condition? If applicable, is the customer's view of the parts department clean and professional?

  Good

  Fair

  Poor

  N/A

• 41. What is the overall condition of the service lounge floor, walls, and ceiling? Are they clean and in good condition? Is the lighting operational, clean, matching luminescence, and in good condition?

  Good

  Fair

  Poor

  N/A

• 42. What is the overall condition of the service lounge furniture and fixtures?

  Good

  Fair

  Poor

  N/A

Customer Experience

• 43. Is there availability for customers to charge their electronic devices (Showroom and/or Service Lounge)? (i.e. outlets, USB ports)

  Select Sales Service None

  • Sales
  • Service
  • None

• 44. Is WiFi available for customers? Is there WiFi available for team members? If yes, what is the download and upload speed for each WiFi network? (Rec 50 Mbps download & 20 Mbps upload)

  Yes

  No

• 45. Are coffee, water, and other amenities readily available? Is the area clean, and do the amenities appear to be fresh? If there is a vending machine, is it well stocked and clean? If there is a cafe, what are the hours of operation?

  Good

  Fair

  Poor

  N/A

• 46. Are TV, Music or Movies programs appropriate for all public?

  Yes

  No

• 47. What is the overall condition of the restrooms? Are they clean and in good condition (lighting, floors, walls, partitions, toilet seats and ceiling etc.)? Are amenities in the restroom properly stocked and filled? (i.e. hand towels, toilet paper, soap dispensers) If available, are the hand dryers operational and in good condition? Ex diaper changing stations

  Good

  Fair

  Poor

  N/A

• 48. Does the restroom smell fresh?

  Yes

  No

• 49. Do all areas in the dealership smell fresh?

  Yes

  No

Associate Experience

• 50. Does the shop have conditioned air? If not, is air moving? Are there adequate fans to move air?

  Yes

  No

• 51. What is the condition of the associate breakroom and restrooms?

  Good

  Fair

  Poor

  N/A

• 52. Are there adequate printers for the associate teams & are they easily accessible? Are they in color?

  Select Sales Service None

  • Sales
  • Service
  • None

MISC

• Does the Dealer have a Customer Facing EV Charger?

  Yes

  No

• Write any other additional feedback for this dealership.