Title Page
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Store number
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Audit Title
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Client / Site
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Conducted on
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Prepared by:
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Location
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Personnel
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Daily reports are up to date and accurate
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Deposit lag times for daily report do not exceed 2 business days.
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Store appearance is clean and well organized
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Store is utilizing job tickets for print jobs
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The stores emails are checked and up to date
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The store is properly completing PSO's and IPSO's
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The store is up to date with customer claims and GSR's
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Store displays current marketing material
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Store is utilizing bounceback coupons
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Staff is in dress code including name badges or embroider
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Store is maintaining properly stocked boxes per compliance
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Store is up to date on WBT
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Store is utilizing the quote tool for options for shipping
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Store Frontage
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Access points being scanned in and out
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UPM properly managed
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Mailboxes are current
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Amazon 360 program adherence
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Direct tv boxes set up and dates on boxes
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Amazon spot check box audit and Happy Returns Audit
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Training Tracker Completed On All Associates?
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Ask associate do they start with NDA? Do they know what a 6 sided check is? Do they understand PSG? Declared Value? Hazmat? List associate names and answers in Textbox
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Is associate a notary? If not where are they in the process
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Meeting with manager. Our goals clear? How are they missing goals? What do they need help with to hit their goals?
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Is the team familiar with working in offline mode and how to continue business in the event CMS crashes, internet outage etc?
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Staff understands requirements for customers picking up access points. ID verification etc? Staff also understands requirements of mailbox holder information and what information can be provided about a mailbox holder as it relates to a 1583 Privacy Act.
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What was discussed with manager on this visit and what are the goals and outcomes for the next visit and please provide potential next visit date?
