2025 People Audit

• Site conducted

• Conducted on

  Date

• Prepared by

• All employees are paid for all hours worked, including appropriate shift premiums. Regular pay rises are given

  Compliant

  Non-Compliant

  N/A

• Restaurant is aware of Modern Slavery Risks and has clear measures in place to monitor<br>indicators of Modern Slavery risk, and clear processes to address possible Modern Slavery<br>concerns.<br>Check Modern Slavery poster is up in toilet (not next to Anti Bullying Poster)

  Compliant

  Non-Compliant

  N/A

• Restaurant actively monitors employees working over 48 hours per week.

  Compliant

  Non-Compliant

  N/A

• Crew and Managers are scheduled for and receive timely breaks and rest periods between shifts according to restaurant policy and local legal requirements (Pay period report checked for over 48 hours)

  Compliant

  Non-Compliant

  N/A

• All young workers are working per local legislative minimums and guidelines

  Compliant

  Non-Compliant

  N/A

• All employees have the right to work (e.g. passport, visa) based on local laws (Including salaried)

  Compliant

  Non-Compliant

  N/A

• Restaurant demonstrates responsible recruitment of all foreign migrant employees. If not, check why (Note: If P9a is No, mark this question as N/A): Action: 30 day follow up is required if the Restaurant Manager does not have the knowledge necessary to answer, a 60 day follow up is required if exceptions exist. Have all employees who conduct interviews completed the Interview Proficiency Training e-learning

  Compliant

  Non-Compliant

  N/A

• Are all NWA completed

  Yes

  No

  N/A

• All employee files and personal information are stored securely and kept as long as local laws require

  Compliant

  Non-Compliant

  N/A

• Restaurant has a clear Anti - Bullying and Harassment policy, dedicated SRI training program for crew and managers, and a process/mechanism in place for crew and managers to report any claims or concerns. Policy and reporting mechanism are communicated to new hires within the first three days of onboarding and are visible to crew and managers within the restaurant. Reporting mechanism is displayed and includes Franchisee organisation information, for raising concerns directly<br>Records indicate that SRI eLearning is at 100% completion for both crew and managers within 14 days of their first shift. Creating Belonging eLearning is at 100% for both crew and managers within 28 days of their first shift. Red Flag Posters are up with Lianne and Laura email. Zero tolerance poster on Front door, booth window & courier area

  Compliant

  Non-Compliant

  N/A

• Check SHRA completed - if any incidents make sure detailed in Action Plan

  Compliant

  Non-Compliant

  N/A

• Restaurant has a clear Workplace Violence Prevention (WVP) policy, dedicated WVP training program for crew and managers, CCTV, and a process/mechanism in place for crew and managers to report any claims or concerns. Policy and reporting mechanism are communicated to new hires within the first three days of on-boarding and are visible to crew and managers within the restaurant. Reporting mechanism is displayed and includes Franchisee/DL's organisation information, for raising concerns directly<br>Records indicate that WVP training is at 100% completion by both crew and managers within 14 days of their first shift/promotion.<br>Zero tolerance posters are up and available in restaurant

  Compliant

  Non-Compliant

  N/A

• Restaurant has done a restaurant survey, such as Love to Listen at least once per quarter, with an accompanying action plan

  Compliant

  Non-Compliant

  N/A

• The restaurant has a comprehensive and consistent on-boarding process in place and executed correctly for Crew and Customer Experience Leaders<br>MyWelcome HIG chats and check ins are 100% and MyWelcome modules are 100%

  Yes

  No

  N/A

• Review PR completed (check 5 Annual (2 crew, 1 manager, 1 CT & 1 salaried and 3 PPR)

  Compliant

  Non-Compliant

  N/A

• All PR's completed

  Compliant

  Non-Compliant

  N/A

• Spot check 5 HIG chats

  Compliant

  Non-Compliant

  N/A

• Restaurant ensures paid time off (holiday) is given to all employees (Review Time off Summary Report)

  Full Marks

  Partial Marks 2/3

  Exception 0/3

• Restaurant adheres to local laws and policy around statutory leave (sick leave, paid family time off, maternity, paternity etc.)

  Yes

  No

  N/A

• Restaurant utilises flexible scheduling practices and follows specific market regulations (e.g. flexible contracts, Guaranteed or Banded Minimum Hours Contracts). Schedule to be posted 14 days in advance

  Yes

  No

  N/A

• MyWelcome Planner in use & MyWelcome is scheduled on LIFELENZ

  Yes

  No

  N/A

• An EAP (Employee Assistance Program) line is in place as a resource for all restaurant employees to use for personal issues and concerns

  Full Marks

  Partial Marks 2/3

  Exception 0/3

• Restaurant is clearly communicating and executing apprenticeship programmes<br>Please mark N/A for Ireland, as not applicable

  Full Marks

  Partial Marks 2/3

  Exception 0/3

• Restaurant is leveraging the Global Restaurant Leadership programs (BMs, AM, and Shift Leaders) and managers are certified after a specified time<br>Check all managers have completed SLDP 3.0/SLV/DFS verifications are in date and First Aids

  Full Marks

  Partial Marks 2/3

  Exception 0/3

• Restaurant is leveraging a crew development program and hospitality program

  Yes

  No

  N/A

• All CTV and DFSV in date and CT's completed Crew Trainer 2022 Curriculum

  Yes

  No

  N/A

• Are Crew Trainers fully trained (initial CDP)

  Yes

  No

  N/A

• Are all CTs handout/workbook in files/uploaded (VISUAL CHECK)

  Yes

  No

  N/A

• Achieving minimum 12% Crew Trainers (OF OVERALL STAFF NUMBERS)

  Yes

  No

  N/A

• All CTs completed Best Burger Knowledge check

  Yes

  No

  N/A

• Customer Care have completed HDE & CJ

  Yes

  No

  N/A

• Have all CC attended a CC workshop, note of how many CC store has

  Yes

  No

  N/A

• Have all CC completed Hospitality & DA & K verifications

  Yes

  No

  N/A

• Are CC workbooks/certs in file or uploaded (VISUAL CHECK)

  Yes

  No

  N/A

• All managers to complete all 17 SRIW modules (7 Core and 10 additional)

  Yes

  No

  N/A

• Have all managers attended an V/AYL (after 4-6 months in role)

  Yes

  No

  N/A

• Have salaried managers attended DLIM course or booked to attend

  Yes

  No

  N/A

• Has the BM attended LGR/LFF

  Yes

  No

  N/A

• The restaurant creates a working environment of inclusion and has actively engaged with Managers/Crew on Diversity Equity Inclusion (DEI). BM to attend Creating Belonging Workshop<br>DE&I to be included in L2L action plans and People Strategy (SWOT Analysis and Action Plan)

  Full Marks

  Partial Marks 2/3

  Exception 0/3

• Check last events for last 3 months

  Yes

  No

  N/A

• Restaurant has a completed People Strategy that is being implemented effectively<br>

  Full Marks

  Partial Marks 2/3

  Exception 0/3

• Check People Strategy is signed and dated by Supervisor

  Yes

  No

  N/A

• Restaurant has a workforce plan and is actively building sustainable numbers. Check Cost Optimisation Report (Dashboard-Dashboard-Cost Optimisation)

  Yes

  No

  N/A

• Food Safety, Safety and Security & Hospitality verifications >90% Are all maintenance employees Delivery verified

  Yes

  No

  N/A

• Digital Guru Knowledge check >60%

  Yes

  No

  N/A

• Allergen Quiz >100%

  Yes

  No

  N/A

• Pest Prevention Knowledge check >50%

  Yes

  No

  N/A

• Hospitality in a Digital Environment >60%

  Yes

  No

  N/A

• McDelivery Knowledge check for crew >60%

  Yes

  No

  N/A

• McD Connect %>90%

  Yes

  No

  N/A

• Restaurant offers a range of benefits (e.g meals, service awards and Pension) that are communicated to all employees.

  Full Marks

  Partial Marks 2/3

  Exception 0/3

• Crew Room/break area provided meets McDonald’s standards (e.g. comfortable, welcoming, not used for storage).

  Full Marks

  Partial Marks 2/3

  Exception 0/3

• Check all posters (Apprenticeship, EAP, Meal Allowance, GMHC, Pensions, HR at a glance, Modern Slavery, WTD, CDP poster with correct name)

  Yes

  No

  N/A

• Check condition of lockers and toilet seats

  Yes

  No

  N/A

• Check Engagement Board, SS Board, EotM Board

  Yes

  No

  N/A

• Restaurants create a culture of recognition and appreciation, leveraging the recognition programmes available, ensuring recognition is timely and ongoing.<br>Review 3 PR's (at least one Salaried) to check for completion and have been signed by crew

  Full Marks

  Partial Marks 2/3

  Exception 0/3

Crew Member 1

• What is the meal policy

  Yes

  No

  N/A

• Is the crew room tidy

  Yes

  No

  N/A

• Any issues with your pay

  Yes

  No

  N/A

• What is the EAP

  Yes

  No

  N/A

• Do you know the policy for pay rises

  Yes

  No

  N/A

• Have you had a PR or HIG chat in last quarter (use annual PR if in window)

  Yes

  No

  N/A

• Do you know what FRED is & how to access

  Yes

  No

  N/A

• What are the top 3 priorities of L2L and when was the last listening survey

  Yes

  No

  N/A

• What DE&I events were celebrated

  Yes

  No

  N/A

• Are you aware of Apprenticeships

  Yes

  No

  N/A

• What benefits are available to you

  Yes

  No

  N/A

• What is the shoe policy

  Yes

  No

  N/A

• Is there anything you would like to bring up that you can't go to a manager about

  Yes

  No

  N/A

• Are you scheduled within your availability/requests looked at and can you take holidays/other leave do you get regular breaks on shift, can you swap shifts, do you feel comfortable phoning in sick

  Yes

  No

  N/A

• Do you know where the polices are ? If you had a concern who would you go to

  Yes

  No

  N/A

Customer Care

• What is the meal policy

  Yes

  No

  N/A

• Is the crew room tidy

  Yes

  No

  N/A

• Any issues with your pay

  Yes

  No

  N/A

• What is the EAP

  Yes

  No

  N/A

• Do you know the policy for pay rises

  Yes

  No

  N/A

• Have you had a PR or HIG chat in last quarter (use annual PR if in window)

  Yes

  No

  N/A

• Do you know what FRED is & how to access

  Yes

  No

  N/A

• What are the top 3 priorities of L2L and when was the last listening survey

  Yes

  No

  N/A

• What DE&I events were celebrated

  Yes

  No

  N/A

• Are you aware of Apprenticeships

  Yes

  No

  N/A

• What benefits are available to you

  Yes

  No

  N/A

• What is the shoe policy, do you pay for you uniforms

  Yes

  No

  N/A

• Is there anything you would like to bring up that you can't go to a manager about

  Yes

  No

  N/A

• Are you scheduled within your availability/requests looked at and can you take holidays/other leave do you get regular breaks on shift, can you swap shifts, do you feel comfortable phoning in sick

  Yes

  No

  N/A

• Do you know where the polices are ? If you had a concern who would you go to

  Yes

  No

  N/A

Shift Manager

• What's the signed of Modern Slavery

  Yes

  No

  N/A

• What actions are on the store Plan on a Page

  Yes

  No

  N/A

• What form would you complete if there was an incident of violence in the store

  Yes

  No

  N/A

• What is the sensitive and serious case guidance and how would you use it?

  Yes

  No

  N/A

• What is the EAP

  Yes

  No

  N/A

• Are you scheduled within your availability/requests looked at and can you take holidays/other leave do you get regular breaks on shift, can you swap shifts, do you feel comfortable phoning in sick

  Yes

  No

  N/A

• What are the top 3 priorities of L2L

  Yes

  No

  N/A

• What platforms are used for communication

  Yes

  No

  N/A

Salaried Manager

• What is the 3 step defence

  Yes

  No

  N/A

• What's the signed of Modern Slavery and what should you do if notice these

  Yes

  No

  N/A

• What actions are on the store Plan on a Page

  Yes

  No

  N/A

• What form would you complete if there was an incident of violence in the store

  Yes

  No

  N/A

• What is the sensitive and serious case guidance and how would you use it?

  Yes

  No

  N/A

• Are you scheduled within your availability/requests looked at and can you take holidays/other leave do you get regular breaks on shift, can you swap shifts, do you feel comfortable phoning in sick

  Yes

  No

  N/A

• What are the top 3 priorities of L2L

  Yes

  No

  N/A

• What platforms are used for communication

  Yes

  No

  N/A

• What is the EAP

  Yes

  No

  N/A