Information

  • 20v Studio

  • Conducted on

  • Personnel Present

  • Prepared by

CAR PARK & EXTERIOR ENTRANCE

What is your first impression as you enter this area? Are our people welcoming and engaging?

  • Is the presentation of the studio welcoming and on brand?

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  • Is the car park clean and available with staff parking in the appropriate area?

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  • Are the gardens and surrounding area of the club well maintained and presented?

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Is the area safe and in a good state of repair?

  • Are floor surfaces free from slip / trip hazards? No mats / carpets or other items lifting or frayed?<br>

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  • Stairs are in good condition, clean , step edging in place<br>

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  • Walls in good condition - no chips, marks or painting requirements?

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  • Roof & Ceilings in good condition:<br>No marks, water leak marks/mould- if so work order in place to score full points

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  • Glass on building clean:<br>No hand prints, marks, cobwebs etc

Is the area clean and tidy with branding and signage in line with 20v expectations?

  • No litter present:<br>absence of litter, cigarette buts etc

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  • Exterior floor & tiling swept and completely clean?

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  • External brand and directional signage clearly visible and well presented? Is external lighting all working?

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ENTERANCE AND MEMBERS LOUNGE

What is your first impression as you enter this area of the studio? Are our people welcoming and engaging?

  • Is the studio Entrance welcoming bright and on brand?<br>Entrance doors, welcome mat clean, well presented and on brand?

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Is the area safe and in a good state of repair?

  • Floors clean with no slip / trip hazards?

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  • Lighting - internal and external lights in good working order and only used when light inadequate?

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  • Walls doors ceilings in good repair - no marks, chips or damage with consistent paint?

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Is the area clean and tidy with branding and signage in line with 20v expectations?

  • Entrance doors clean and in working order? No posters, visibly clean providing easy member access?

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  • Branding and directional signage well presented and on brand? Logo's, posters all on brand and all up to date?

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  • No visible litter - absence of dust, fluff and litter.

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  • Rubbish bins clean and empty or recently emptied?

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  • TVs working and sound at acceptable level

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  • Fridges, sinks, microwaves and tea / coffee facilities clean and tidy.

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  • Bottles of water - sufficient stock in fridge

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  • Table and bench areas clean and wiped down?

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RECEPTION

What is your first impression as you enter this area of the studio? Are our people welcoming and engaging?

  • Layout and presentation on brand and in good order? Neat tidy and well presented?

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  • Reception counter visibly tidy - no clutter, excessive flyers, no barrier between member and reception team?

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  • Staff facing the entrance of the club?

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  • Staff LOOKING GOOD? Greeting members with a big smile / eye contact / genuinely enjoying themselves?

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  • Staff greeting / acknowledging all members? Greeting as early as possible? First to speak?

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  • All staff members following uniform / grooming standards? Uniform, shoes, jewellery (not excessive), hair / clean shaven.

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  • Staff wearing name badges? Right hand side?

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Is the area safe and in a good state of repair?

  • Walls, doors ceilings in good repair? No marks, chips or damage with consistent paint?

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  • All lights working throughout reception?

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  • Incident forms available and staff are aware of use - check with staff / aware of use - everything must be documented

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  • Maintenance system in place and staff are aware - all issues logged

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  • Guest register in place and maintained

  • Non members, contractors, trades people - sign in and out

Is the area clean and tidy with branding and signage in line with 20v expectation?

  • Reception counter has no notes tacked on wall / no post its or hand written signs

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  • Answering the phone on 3 rings

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  • No personal effects visible behind counter - no bags, wallets, staff or member items/property

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  • No foodstuff or cans behind the counter - no visible drink bottles and that they're not stored near a computer

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  • Waiting area is neat and tidy in appearance - pamphlets in holders, area isn't dusty or dirty, tables and PCs wiped down

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  • Acknowledging people as they leave - at least eye contact, a smile, preferably a positive statement

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  • Is the Booking Calander in place and up to date

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  • Standard of photocopying - no faded ink, no crinkles and not crooked

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  • Branding appropriate and well presented - posters neat / nothing out of date

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  • Marketing materials and holders full - ensure all marketing material are accessible by members

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TRAINING AREA

What is your first impression as you enter this area of the club? Are our people welcoming?

  • Layout and presentation "on brand" and in good order - area is neat and tidy, well presented and a good representation of 20v

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  • Staff look professional and are well groomed and professional in appearance

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  • All staff are in uniform - correct uniform (20v shirt, regulation pants/shorts, correct footwear)

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  • Staff make eye contact, smile and acknowledge members, other staff and guests

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Is the area safe and in a good state of repair?

  • Equipment in good condition - no equipment out of order

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  • floor mat is in good condition - not torn, split, dirty and/or faded

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  • Windows, glass and mirrors are all clean and in good condition - no posters, no glass or mirror that needs replacing or repair without a work request submitted

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  • Floor surface is clean and free from trip hazards - no litter or dirt/dust

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  • All lights working - no blown lights without fault logged

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  • Fans in safe working order - guards in place, clear of any dust and build up, no frayed cords.

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  • Temperature and ventilation is appropriate - Ensure ventilation is adequate with fans available if needed. Temperature should be comfortable with 19-23 degrees as a guide

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Is the area clean and tidy with branding and signage in line with 20v expectations?

  • Music acceptable - sound level and appropriateness

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  • Equipment clean - Miha bodytec stations dirt, grim and dust free

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SPRAY TABLE AREA

What is your first impression as you enter this area of the studio? Are our people welcoming and engaging?

  • Layout and presentation of the brand are in good order - area neat and tidy, and a good representation of 20v brand

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Is the area safe and in a good state of repair? and Is the area clean and tidy with branding and signage in line with Goodlife expectations?

  • Equipment in good condition - no equipment is out of order

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  • Is the Cables and Strips Tidy, Organised and Clean

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  • Floor, Floor Skirting and Wall surface is clean from dust, no signs or rotting plater or timber

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  • Jackets and hangers are clean and the presentation inline with 20v bankd standards

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  • Spray Table and splash back are clean and in good condition

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  • All lights working - none that are in need or replacing without a work request

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  • Ceiling in good condition - clean, neat and no cobwebs. Any marking means recent event points are to be deducted

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  • Disinfectant Spray bottles Full and being used after each session

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  • Equipment is very clean - and washed daily with caution and care

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CHANGE ROOMS

What is your first impression as you enter this area of the club? Are our people welcoming?

  • Layout and presentation of the brand are in good order - area neat, bright and tidy, and a good representation of 20v brand. Change rooms smell fresh and clean, no nasty odours

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  • Locker availability - Lockers are available and there are clean and in good order

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  • Toiletry dispensers well stocked - Soap, Shampoo, Conditioner, toilet paper and hand towels are all stocked in good working order in each cubicle. Ensure they are not about to run out and should be restocked regularly prior to being empty.

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Is the area safe and in good state of repair?

  • Floors clear and clean - free from hazards / potential slips have appropriate signage / where mats are used they are flat, straight and even

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  • Vanity areas in good working order - Hair dryers and straighteners are in good working order with no burnt or frayed cords. All cords are tangle free with appropriate holders and hair dryer filters are in place and clean.

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  • Windows, glass and mirrors are clean and in good condition - no posters

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  • All lights working and don't need replacing - all faults logged

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  • Ceiling and walls in good condition - Ceiling tiles and walls are clean, cob-web free and neat

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  • Temperature and ventilation is appropriate - Ensure ventilation is adequate with fans available if needed. Temperature should be comfortable with 19-23 degrees as a guide

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  • Shower cubicles - Shower doors and cubicles are in good order, doors fully open, no damage to screens or materials

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  • Shower taps and shower heads - No leaky taps or heads, in good state of repair with good water flow and appropriate temperature.

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  • Wet vanity areas in good working order - Basin taps and basins in good order with no leaky taps or damaged/broken tap ware and/or basin fixtures

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  • Toilet area - all toilets in good working order with no damage to cubicle or fixtures

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Is the area clean and tidy with branding and signage in line with 20v expectations?

  • Floors clean and dust/dirt free - No hair and no rubbish

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  • All shower tiles, walls and partitions and grouting clean - no grime build up in visible corners and no mould in silicone or grout

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  • Vanity areas and basins - Bench tops are free from standing water, basins are wiped clean, paper towel and tissues full and visible

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  • Toilet and toilet cubicles - Toilets, urinals and toilet cubicle partitions are clean with no visible dust, dirt and hygienic for use. No strong smells with air fresheners used when needed.

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  • Vents and ducting clean, free from dust and fluff

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  • Bins emptied or emptied recently

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  • Cleaning equipment - No used or un-used cleaning equipment left out in change room areas

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  • Branding appropriate and well presented - Clip frames, signage and posters are limited and if used are in line with the 20v standards - Nothing out of date, Perspex cover on all clip frames

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  • No algae or stains present on ceilings and/or walls

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OCCUPATIONAL HEALTH AND SAFETY

  • Store rooms tidy and shelving safely accessible - everything neatly stacked and labled

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  • All first Aid kits up to date - Ensure laminated check list sign is with the kit and check off all items when used

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  • Fire exit signs throughout and working - can easily see lit up signs

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  • Fire hydrant cupboard clear of other items/equipment and clean - not being used for anything else

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  • Fire escapes clear of equipment and no rubbish is stored in the way of the exit including cycle studios.

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  • No unlabelled chemicals present - Clearly labelled with its use and contents

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  • daily/weekly asana tasks complete - checklists completed and up to date

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  • Monthly equipment inspections and checks completed

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  • Induction & Staff compliance records up to date (all new staff must complete and in staff file) - EMS Cert, Cert 3, First Aid, CPR & NDIS

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  • Maintenance log completed - ensure it's up to date

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GENERAL

  • Memo folder - in place at reception, regularly signed off by staff

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  • Air-conditioning vents cleaned throughout - Small amount of dust is acceptable but no build up

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  • Security Camera - on, correct date and time, video being captured for 4 weeks, club know retrieval procedure

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  • Asana - Open and close procedure being used

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