Title Page

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

  • Enter Bell staff name(s)

  • Employee was present as required

  • Telephone - Telephone etiquette meets standard

  • Bell staff luggage retrieval request meets standard

  • Telephone – Warm welcome/greeting provided

  • Delivery - Room delivery announcement meets standard

  • Bell staff arrives in a timely fashion

  • Bell staff greets guest by name and requests permission to enter

  • Bell staff confirms all belongings are collected

  • Bell staff escorts guest to Front Desk

  • Bell Staff owns and resolves guest's requests and opportunities immediately

  • Warm welcome/greeting provided

  • Bell staff provides a warm welcome (Three Steps of Service)

  • Good posture, smile, eye contact, and attentive listening maintained throughout the interaction

  • Bell staff uses appropriate verbiage and shows genuine concern

  • Bell staff does not decline a request without offering alternatives

  • Bell staff is "On Stage"

  • Well-groomed and professional, wearing a uniform

  • Bell staff takes pride in and care of personal appearance

  • Guest name used during the experience, when known

  • Bell staff anticipates need(s) (Three Steps of Service)

  • Further assistance offered to the guest

  • Warm and sincere closing offered and appreciation demonstrated

  • Bell staff provides a fond farewell (Three Steps of Service)

  • Bell staff enhances emotional engagement (positive)

  • Bell staff enhances emotional engagement (negative)

  • The overall experience met guest expectations and was free of negative detractors

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.