Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

  • Enter associates name

  • The associate paused and engaged

  • The associate is in full uniform? (name tag, Griffin pin)

  • The associate provides a professional greeting

  • The associate provides rate, room type and benefits, method of payment, and room number silently

  • The associate verified the number of keys needed

  • The associate is knowledgeable about the property and the local

  • The associate used the guest name during the interaction (minimum of 3 times)

  • When providing directions the associate gestured with an outstretched arm and upturned opened palm

  • The associate was visibly engaged throughout the interaction

  • The associate offered further assistance to the guest

  • The associate offered a professional farewell

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.