Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Enter associates name
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The associate paused and engaged
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The associate is in full uniform? (name tag, Griffin pin)
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The associate provides a professional greeting
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The associate provides rate, room type and benefits, method of payment, and room number silently
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The associate verified the number of keys needed
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The associate is knowledgeable about the property and the local
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The associate used the guest name during the interaction (minimum of 3 times)
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When providing directions the associate gestured with an outstretched arm and upturned opened palm
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The associate was visibly engaged throughout the interaction
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The associate offered further assistance to the guest
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The associate offered a professional farewell