Enter associates name

The associate paused and engaged

The associate is in full uniform? (name tag, Griffin pin)

The associate provides a professional greeting

The associate provides rate, room type and benefits, method of payment, and room number silently

The associate verified the number of keys needed

The associate is knowledgeable about the property and the local

The associate used the guest name during the interaction (minimum of 3 times)

When providing directions the associate gestured with an outstretched arm and upturned opened palm

The associate was visibly engaged throughout the interaction

The associate offered further assistance to the guest

The associate offered a professional farewell

Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.