Information
-
Document No.
-
Audit Title
-
Client / Site
-
Conducted on
-
Prepared by
-
Location
-
Personnel
-
Associates name
-
The order taker answered the phone within 3 rings
-
The associate provided a professional greeting
-
The associate politely asked to place the guest on hold, waiting for the guest to respond before doing so (if applicable)
-
The guest name, room number and number of guests being served is verified
-
The room service order was properly taken
-
The associate conversed in an efficient yet unhurried manner, being sensitive to the manner of the guest
-
The associate was able to speak knowledgeably about wines offered on the menu
-
The associate was knowledgeable about menu offerings including local/regional specialties
-
The associate builds confidence with guest regarding selection
-
The associate used the guest name during interaction
-
The associate offered further assistance to the guest
-
The associate provides a professional farewell
-
Additional comments
