Title Page
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Branch
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Conducted on
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Prepared by
Rental Observation
- Rental Transaction
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Brand
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Rental Agent greets renter in a professional manner
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Rental Agent is friendly and courteous
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Rental Agent uses company approved sales techniques/dialogue
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Rental Agent offers directions/assistance
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Stands while serving customer
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Thorough, efficient T2T is performed (ERAC only)
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Properly summons the next customer in line
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Rental Support
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RA Folders - Current & Presentable
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Signage - Current & In Good Condition
Returns Observation
- Return Transaction
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Greets Customer
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Brand
- Alamo
- National
- Enterprise
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Return Agent is Friendly and Courteous
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Accounts for GPS Return
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Checks for Damage - Complete 360 degree inspection
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Ensures Claim is Created While Renter is Present
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Ascertain Satisfaction
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Refueling Statement
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Reminder to Check for Personal Belongings
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Advises Customer of Rental Charges
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Thanks the Customer
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Return Agents in possession of e-tool?
Exit Booth Observation
- Exit Booth Transaction
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Brand
- Alamo
- National
- Enterprise
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Employee
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Greets Customer & Makes Eye Contact
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Exit Booth Agent offers GPS unit to Customer
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Offers Directions/Assisstance
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Verifies Driver's License
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Documents Non-Rental Activity
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Properly Notates Damage as Requested
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Thanks the Customer
RA Audit
- Rental Agreement
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Rental Agreement #
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Created By
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Brand
- Alamo
- National
- Enterprise
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Driver Profile Complete
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*****RA FAIL*****RA FAIL*****RA FAIL*****
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Additional Driver Profile Complete
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*****RA FAIL*****RA FAIL*****RA FAIL*****
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Local Contact
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*****RA FAIL*****RA FAIL*****RA FAIL*****
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Credit/Debit Card Swipe
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*****RA FAIL*****RA FAIL*****RA FAIL*****
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Return Flight Itinerary
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*****RA FAIL*****RA FAIL*****RA FAIL*****
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Initials/Signature
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*****RA FAIL*****RA FAIL*****RA FAIL*****
