4Rocks

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Team Member Details

• Name: Employee Number:

• Select date

  Date

Shop Floor Observation ( One2One )

• Evidence of self performance awareness. ie awareness of personnel & store Targets , Manager Exceptations.

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• Evidence of All KPI's and products delivered to customer through Tariff Tailor, Package Selling & keeping NPS in Service.

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• Evidence of Team Member aware of all current and running offers. ie The Details, HYC & NYC.

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• Witness Tariff Tailor, Package Selling & NPS being delivered consistently.

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• Witness correct upsell journey for customers adding value through correct questions and solutions being provided

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Inspire & Guide ( Development&Training )

• Behaviours evident that the team member is creating an environment which inspires and guides customers through conversations and interaction with the use of Sales Advancement & E-Learning to support with this

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• Evidence & understanding from the team member that he have knowledge of the company vision, and how to bring this to life for our customers, evidenced through his/her PDR's, Talent Matrix, development and Reviews.

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• Witness team members demoing a Smartphone or tablet while incorporating an inspire and guide approach

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• Witness team member is engaged in BEST & E-Learning.

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BEHAVIOURS

• Optimistic<br>Believe that all things are possible. Look on the bright side of life.

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• Curious<br>Thirsty for Knowledge and Experience.

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• Dynamic<br>Have boundless energy. Deliver Results. Change things for the better.

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• Inclusive<br>One Team. We take people with us on the Journey.

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• Natural<br>We are ourselves. Real and Genuine. We bring our best self to work. We have a sense of Pride, purpose and humour in what we do and how we do it.

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Briefing & De-Briefing

• Evidence of Team Member attends & Curious for daily briefings in place covering Products, Customer & Store Performance with the Management throughout the day.

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• Evidence of Routines and Rituals in place confirming processes and procedures are manned efficiently

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• Evidence of Team Member follows back of house stock stored tidily, secured correctly, uncluttered and store is adhering to Health & Safety Guidelines

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Action & Result Plan 3 Key Areas of Improvement

• 1)

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• 2)

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• 3)

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• Team Member Success Measures tracker is visible and is being updated daily

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Agreed Development Plan & Success Measures.

• Action & Success Measures =

• Supporting Photos

  Media

• Team Members Signature

  Sign