Information

  • Audit Title

  • Prepared by

501 Dinner

Service

HOST/HOSTESS

  • Did the host/hostess acknowledge guest(s) within one minute?

  • Was the host/hostess in uniform, clean, and well groomed?

  • Did the host/hostess keep pace with the guest while walking them to the table?

  • How well did the host/hostess engage the guest(s) in CRM conversation while walking them to the table?

  • Were extra place settings removed?

  • Did the host/hostess wait until the first guest sat before leaving the table?

  • Did the host depart with a fond fairwell?

  • Notes

SERVER

  • Did the server greet the table within 1 minute and was it a proper greet?

  • How well is the server in uniform and groomed?

  • On the first approach, did the server collect a resort club card?

  • On first approach, was water offered (sparkling, flat, and tap), and guest(s) asked if they wanted a lemon or lime?

  • Was water delivered in 2 minutes?

  • How well did the server make appetizer and drink suggestions?

  • How was the server's knowledge about cocktails, the wine list, and the beer list?

  • Did the drinks come within 4 minutes of ordering?

  • Did the server return the resort club card on the next visit to the table?

  • How strong was the server's knowledge about the menu and specials?

  • Were the specials spieled after the drinks were delivered?

  • Was an appetizer or side dish suggestively sold?

  • Did the server respond correctly to questions asked?

  • Was the table properly marked for an appetizer?

  • Was the bread delivered after the drink order was placed and was there one piece per person?

  • Was the first course served within 8 minutes of ordering?

  • Was there a proper check back after appetizer course (2 minutes/2 bites)?

  • We're all drinks refilled before they became empty?

  • Was the table properly marked for the entree course?

  • Was the entree(s) served within 15 minutes of ordering or 5 minutes from appetizer clear?

  • Was there a proper check back after entree course (2 minutes/2 bites)?

  • Were there enough napkins provided?

  • Did the server suggest dessert/specialty coffee/liquor?

  • Was the dessert order taken within 5 minutes of menu presentation?

  • Was the dessert(s) served within 8 minutes of order?

  • Were desserts marked correctly?

  • Were all dishes cleared within 3 minutes of finishing?

  • Did all items come out of the kitchen correctly?

  • Did the server have personality?

  • Was the check presented at the appropriate time?

  • Was the check accurate?

  • Was payment secured prior to guest leaving?

  • Did the server use the guest name at least 3 times during the meal?

  • Did the service continue after the check was dropped?

  • Would you recommend this server?

  • Was the table maintained throughout the meal?

  • Notes

MANAGER

  • Who was the manager(s)?

  • How active was the manager?

  • How engaged was he/she in guest service?

  • Was the manager actively managing staff?

  • Notes

Culinary

  • Type of Course

  • Starters Menu Item

  • Menu Item
  • Select Item

French Onion Soup

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Soup of the Day

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Molcajete Guacamole

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Lobster Stuffed Avocado

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Rotisserie Chicken Wings

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Big Eye Tuna Tartar

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Crispy Calamari

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Chilled Gulf White Shrimp

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

  • Handcrafted Sandwiches & More Menu Item

  • Menu Item
  • Select Item

Today's Sustainable Catch

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

All Natural Rotisserie Chicken

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Campfire Salmon

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Backyard Barbecued Baby Back Ribs

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Local Fish Tacos

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Perfect Fried Chicken

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

10oz Skirt Steak

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

  • All Day Sides Menu Item

  • Menu Item
  • Select Item

Killer Mac & Cheese

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Sweet Potato Fries

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Sea Salt Fries

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Grilled Asparagus

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Green Beans

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Yukon Gold Mashed Potato

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Colossal Loaded Potato

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Crispy Brussels Sprouts

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Wild Mushrooms

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

  • Cool Salads Menu Item

  • Menu Item
  • Select Item

Tomato, Grapefruit, & Avocado Salad

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Sonoma Salad

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Asian Chop-Chop Salad

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

501 Cobb Salad

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Baby Kale & Berry Salad

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Big Eye Sashimi Tuna Salad

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

House Salad

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Caesar Salad

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

  • Great Burgers Menu Item

  • Menu Item
  • Select Item

Pretzel Burger

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

501 Burger

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Signature Burger

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Naked Burger

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

All Natural Turkey Burger

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

  • 501 Butcher Block Menu Item

  • Menu Item
  • Select Item

Chef's Cut

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

14oz Ribeye

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

8oz Filet Mignon

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

  • Dessert Menu Item

  • Menu Item
  • Select Item

Häagen Dazs

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Keylime Pie

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Marshmallow Brulee Sundae

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Chocolate Cake

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Gluten Free Chocolate Cake

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Monkey Bread

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

Coconut Cake

  • Temperature

  • Presentation

  • Portion Size

  • Price for the Value

  • Flavor

  • Would you order again?

  • Notes

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