Information
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Audit Title
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Prepared by
501 Dinner
Service
HOST/HOSTESS
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Did the host/hostess acknowledge guest(s) within one minute?
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Was the host/hostess in uniform, clean, and well groomed?
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Did the host/hostess keep pace with the guest while walking them to the table?
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How well did the host/hostess engage the guest(s) in CRM conversation while walking them to the table?
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- N/A
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Were extra place settings removed?
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Did the host/hostess wait until the first guest sat before leaving the table?
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Did the host depart with a fond fairwell?
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Notes
SERVER
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Did the server greet the table within 1 minute and was it a proper greet?
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How well is the server in uniform and groomed?
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- N/A
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On the first approach, did the server collect a resort club card?
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On first approach, was water offered (sparkling, flat, and tap), and guest(s) asked if they wanted a lemon or lime?
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Was water delivered in 2 minutes?
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How well did the server make appetizer and drink suggestions?
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- N/A
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How was the server's knowledge about cocktails, the wine list, and the beer list?
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- N/A
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Did the drinks come within 4 minutes of ordering?
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Did the server return the resort club card on the next visit to the table?
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How strong was the server's knowledge about the menu and specials?
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- N/A
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Were the specials spieled after the drinks were delivered?
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Was an appetizer or side dish suggestively sold?
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Did the server respond correctly to questions asked?
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Was the table properly marked for an appetizer?
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Was the bread delivered after the drink order was placed and was there one piece per person?
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Was the first course served within 8 minutes of ordering?
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Was there a proper check back after appetizer course (2 minutes/2 bites)?
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We're all drinks refilled before they became empty?
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Was the table properly marked for the entree course?
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Was the entree(s) served within 15 minutes of ordering or 5 minutes from appetizer clear?
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Was there a proper check back after entree course (2 minutes/2 bites)?
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Were there enough napkins provided?
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Did the server suggest dessert/specialty coffee/liquor?
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Was the dessert order taken within 5 minutes of menu presentation?
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Was the dessert(s) served within 8 minutes of order?
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Were desserts marked correctly?
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Were all dishes cleared within 3 minutes of finishing?
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Did all items come out of the kitchen correctly?
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Did the server have personality?
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- N/A
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Was the check presented at the appropriate time?
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Was the check accurate?
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Was payment secured prior to guest leaving?
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Did the server use the guest name at least 3 times during the meal?
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Did the service continue after the check was dropped?
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Would you recommend this server?
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Was the table maintained throughout the meal?
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Notes
MANAGER
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Who was the manager(s)?
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How active was the manager?
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- N/A
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How engaged was he/she in guest service?
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- N/A
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Was the manager actively managing staff?
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Notes
Culinary
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Type of Course
- STARTERS
- COOL SALADS
- ALL DAY SIDES
- GREAT BURGERS
- ENTREES & LARGE PLATES
- 501 BUTCHER BLOCK
- DESSERTS
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Starters Menu Item
Menu Item
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Select Item
- FRENCH ONION SOUP
- SOUP OF THE DAY
- MOLCAJETE GUACAMOLE
- LOBSTER STUFFED AVOCADO
- BIG EYE TUNA TARTAR
- CRISPY CALAMARI
- CHILLED GULF WHITE SHRIMP
- ROTISSERIE CHICKEN WINGS
French Onion Soup
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Temperature
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- N/A
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Presentation
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Portion Size
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- N/A
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Price for the Value
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- N/A
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Flavor
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- N/A
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Would you order again?
Soup of the Day
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Temperature
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- N/A
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Presentation
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- N/A
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Portion Size
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- N/A
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Price for the Value
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- N/A
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Flavor
- 1
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- N/A
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Would you order again?
Molcajete Guacamole
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Temperature
- 1
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- N/A
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Presentation
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- N/A
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Portion Size
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- N/A
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Price for the Value
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- N/A
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Flavor
- 1
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- N/A
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Would you order again?
Lobster Stuffed Avocado
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Temperature
- 1
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- N/A
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Presentation
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- N/A
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Portion Size
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- N/A
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Price for the Value
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- N/A
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Flavor
- 1
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- N/A
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Would you order again?
Rotisserie Chicken Wings
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Temperature
- 1
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- N/A
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Presentation
- 1
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- N/A
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Portion Size
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- N/A
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Price for the Value
- 1
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- N/A
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Flavor
- 1
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- N/A
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Would you order again?
Big Eye Tuna Tartar
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Temperature
- 1
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- N/A
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Presentation
- 1
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- N/A
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Portion Size
- 1
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- N/A
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Price for the Value
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- N/A
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Flavor
- 1
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- N/A
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Would you order again?
Crispy Calamari
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Temperature
- 1
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- N/A
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Presentation
- 1
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- N/A
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Portion Size
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- N/A
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Price for the Value
- 1
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- N/A
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Flavor
- 1
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- N/A
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Would you order again?
Chilled Gulf White Shrimp
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Temperature
- 1
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- N/A
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Presentation
- 1
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- N/A
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Portion Size
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- N/A
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Price for the Value
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- N/A
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Flavor
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- N/A
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Would you order again?
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Handcrafted Sandwiches & More Menu Item
Menu Item
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Select Item
- TODAY'S SUSTAINABLE CATCH
- ALL NATURAL ROTISSERIE CHICKEN
- CAMPFIRE SALMON
- BACKYARD BARBECUED BABY BACK RIBS
- LOCAL FISH TACOS
- PERFECT FRIED CHICKEN
- 10OZ SKIRT STEAK
Today's Sustainable Catch
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Temperature
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- N/A
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Presentation
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- N/A
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Portion Size
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- N/A
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Price for the Value
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- N/A
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Flavor
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- N/A
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Would you order again?
All Natural Rotisserie Chicken
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Temperature
- 1
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- N/A
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Presentation
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- N/A
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Portion Size
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- N/A
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Price for the Value
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- 5
- N/A
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Flavor
- 1
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- N/A
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Would you order again?
Campfire Salmon
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Temperature
- 1
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- N/A
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Presentation
- 1
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- N/A
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Portion Size
- 1
- 2
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- 5
- N/A
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Price for the Value
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- 5
- N/A
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Flavor
- 1
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- 5
- N/A
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Would you order again?
Backyard Barbecued Baby Back Ribs
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Temperature
- 1
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- N/A
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Presentation
- 1
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- N/A
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Portion Size
- 1
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- N/A
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Price for the Value
- 1
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- 5
- N/A
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Flavor
- 1
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- 5
- N/A
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Would you order again?
Local Fish Tacos
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Temperature
- 1
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- N/A
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Presentation
- 1
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- N/A
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Portion Size
- 1
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- N/A
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Price for the Value
- 1
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- N/A
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Flavor
- 1
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- 5
- N/A
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Would you order again?
Perfect Fried Chicken
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Temperature
- 1
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- N/A
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Presentation
- 1
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- N/A
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Portion Size
- 1
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- N/A
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Price for the Value
- 1
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- N/A
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Flavor
- 1
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- 4
- 5
- N/A
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Would you order again?
10oz Skirt Steak
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Temperature
- 1
- 2
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- 4
- 5
- N/A
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Presentation
- 1
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- N/A
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Portion Size
- 1
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- 5
- N/A
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Price for the Value
- 1
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- 5
- N/A
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Flavor
- 1
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- N/A
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Would you order again?
-
All Day Sides Menu Item
Menu Item
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Select Item
- KILLER MAC & CHEESE
- SWEET POTATO FRIES
- GRILLED ASPARAGUS
- GREEN BEANS
- YUKON GOLD MASHED POTATO
- CRISPY BRUSSELS SPROUTS
- COLOSSAL LOADED POTATO
- SEA SALT FRIES
- WILD MUSHROOMS
Killer Mac & Cheese
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Temperature
- 1
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- N/A
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Presentation
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- N/A
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Portion Size
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- N/A
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Price for the Value
- 1
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- 5
- N/A
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Flavor
- 1
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- 4
- 5
- N/A
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Would you order again?
Sweet Potato Fries
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Temperature
- 1
- 2
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- 5
- N/A
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Presentation
- 1
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- N/A
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Portion Size
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- N/A
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Price for the Value
- 1
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- N/A
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Flavor
- 1
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- 4
- 5
- N/A
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Would you order again?
Sea Salt Fries
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Temperature
- 1
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- N/A
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Presentation
- 1
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- 4
- 5
- N/A
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Portion Size
- 1
- 2
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- 4
- 5
- N/A
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Price for the Value
- 1
- 2
- 3
- 4
- 5
- N/A
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Flavor
- 1
- 2
- 3
- 4
- 5
- N/A
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Would you order again?
Grilled Asparagus
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Temperature
- 1
- 2
- 3
- 4
- 5
- N/A
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Presentation
- 1
- 2
- 3
- 4
- 5
- N/A
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Portion Size
- 1
- 2
- 3
- 4
- 5
- N/A
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Price for the Value
- 1
- 2
- 3
- 4
- 5
- N/A
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Flavor
- 1
- 2
- 3
- 4
- 5
- N/A
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Would you order again?
Green Beans
-
Temperature
- 1
- 2
- 3
- 4
- 5
- N/A
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Presentation
- 1
- 2
- 3
- 4
- 5
- N/A
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Portion Size
- 1
- 2
- 3
- 4
- 5
- N/A
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Price for the Value
- 1
- 2
- 3
- 4
- 5
- N/A
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Flavor
- 1
- 2
- 3
- 4
- 5
- N/A
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Would you order again?
Yukon Gold Mashed Potato
-
Temperature
- 1
- 2
- 3
- 4
- 5
- N/A
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Presentation
- 1
- 2
- 3
- 4
- 5
- N/A
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Portion Size
- 1
- 2
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- 4
- 5
- N/A
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Price for the Value
- 1
- 2
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- 4
- 5
- N/A
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Flavor
- 1
- 2
- 3
- 4
- 5
- N/A
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Would you order again?
Colossal Loaded Potato
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Temperature
- 1
- 2
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- 4
- 5
- N/A
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Presentation
- 1
- 2
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- 4
- 5
- N/A
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Portion Size
- 1
- 2
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- 4
- 5
- N/A
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Price for the Value
- 1
- 2
- 3
- 4
- 5
- N/A
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Flavor
- 1
- 2
- 3
- 4
- 5
- N/A
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Would you order again?
Crispy Brussels Sprouts
-
Temperature
- 1
- 2
- 3
- 4
- 5
- N/A
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Presentation
- 1
- 2
- 3
- 4
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- N/A
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Portion Size
- 1
- 2
- 3
- 4
- 5
- N/A
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Price for the Value
- 1
- 2
- 3
- 4
- 5
- N/A
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Flavor
- 1
- 2
- 3
- 4
- 5
- N/A
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Would you order again?
Wild Mushrooms
-
Temperature
- 1
- 2
- 3
- 4
- 5
- N/A
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Presentation
- 1
- 2
- 3
- 4
- 5
- N/A
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Portion Size
- 1
- 2
- 3
- 4
- 5
- N/A
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Price for the Value
- 1
- 2
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- 4
- 5
- N/A
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Flavor
- 1
- 2
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- 4
- 5
- N/A
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Would you order again?
-
Cool Salads Menu Item
Menu Item
-
Select Item
- SONOMA SALAD
- ASIAN CHOP-CHOP SALAD
- 501 COBB
- BABY KALE & BERRY SALAD
- TOMATO, GRAPEFRUIT, & AVOCADO SALAD
- BIG EYE SASHIMI TUNA SALAD
- HOUSE SALAD
- CAESAR SALAD
Tomato, Grapefruit, & Avocado Salad
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Temperature
- 1
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- 4
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- N/A
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Presentation
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- N/A
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Portion Size
- 1
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- N/A
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Price for the Value
- 1
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- N/A
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Flavor
- 1
- 2
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- N/A
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Would you order again?
Sonoma Salad
-
Temperature
- 1
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- N/A
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Presentation
- 1
- 2
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- 5
- N/A
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Portion Size
- 1
- 2
- 3
- 4
- 5
- N/A
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Price for the Value
- 1
- 2
- 3
- 4
- 5
- N/A
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Flavor
- 1
- 2
- 3
- 4
- 5
- N/A
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Would you order again?
Asian Chop-Chop Salad
-
Temperature
- 1
- 2
- 3
- 4
- 5
- N/A
-
Presentation
- 1
- 2
- 3
- 4
- 5
- N/A
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Portion Size
- 1
- 2
- 3
- 4
- 5
- N/A
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Price for the Value
- 1
- 2
- 3
- 4
- 5
- N/A
-
Flavor
- 1
- 2
- 3
- 4
- 5
- N/A
-
Would you order again?
501 Cobb Salad
-
Temperature
- 1
- 2
- 3
- 4
- 5
- N/A
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Presentation
- 1
- 2
- 3
- 4
- 5
- N/A
-
Portion Size
- 1
- 2
- 3
- 4
- 5
- N/A
-
Price for the Value
- 1
- 2
- 3
- 4
- 5
- N/A
-
Flavor
- 1
- 2
- 3
- 4
- 5
- N/A
-
Would you order again?
Baby Kale & Berry Salad
-
Temperature
- 1
- 2
- 3
- 4
- 5
- N/A
-
Presentation
- 1
- 2
- 3
- 4
- 5
- N/A
-
Portion Size
- 1
- 2
- 3
- 4
- 5
- N/A
-
Price for the Value
- 1
- 2
- 3
- 4
- 5
- N/A
-
Flavor
- 1
- 2
- 3
- 4
- 5
- N/A
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Would you order again?
Big Eye Sashimi Tuna Salad
-
Temperature
- 1
- 2
- 3
- 4
- 5
- N/A
-
Presentation
- 1
- 2
- 3
- 4
- 5
- N/A
-
Portion Size
- 1
- 2
- 3
- 4
- 5
- N/A
-
Price for the Value
- 1
- 2
- 3
- 4
- 5
- N/A
-
Flavor
- 1
- 2
- 3
- 4
- 5
- N/A
-
Would you order again?
House Salad
-
Temperature
- 1
- 2
- 3
- 4
- 5
- N/A
-
Presentation
- 1
- 2
- 3
- 4
- 5
- N/A
-
Portion Size
- 1
- 2
- 3
- 4
- 5
- N/A
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Price for the Value
- 1
- 2
- 3
- 4
- 5
- N/A
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Flavor
- 1
- 2
- 3
- 4
- 5
- N/A
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Would you order again?
Caesar Salad
-
Temperature
- 1
- 2
- 3
- 4
- 5
- N/A
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Presentation
- 1
- 2
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- 4
- 5
- N/A
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Portion Size
- 1
- 2
- 3
- 4
- 5
- N/A
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Price for the Value
- 1
- 2
- 3
- 4
- 5
- N/A
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Flavor
- 1
- 2
- 3
- 4
- 5
- N/A
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Would you order again?
-
Great Burgers Menu Item
Menu Item
-
Select Item
Pretzel Burger
-
Temperature
- 1
- 2
- 3
- 4
- 5
- N/A
-
Presentation
- 1
- 2
- 3
- 4
- 5
- N/A
-
Portion Size
- 1
- 2
- 3
- 4
- 5
- N/A
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Price for the Value
- 1
- 2
- 3
- 4
- 5
- N/A
-
Flavor
- 1
- 2
- 3
- 4
- 5
- N/A
-
Would you order again?
501 Burger
-
Temperature
- 1
- 2
- 3
- 4
- 5
- N/A
-
Presentation
- 1
- 2
- 3
- 4
- 5
- N/A
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Portion Size
- 1
- 2
- 3
- 4
- 5
- N/A
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Price for the Value
- 1
- 2
- 3
- 4
- 5
- N/A
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Flavor
- 1
- 2
- 3
- 4
- 5
- N/A
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Would you order again?
Signature Burger
-
Temperature
- 1
- 2
- 3
- 4
- 5
- N/A
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Presentation
- 1
- 2
- 3
- 4
- 5
- N/A
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Portion Size
- 1
- 2
- 3
- 4
- 5
- N/A
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Price for the Value
- 1
- 2
- 3
- 4
- 5
- N/A
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Flavor
- 1
- 2
- 3
- 4
- 5
- N/A
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Would you order again?
Naked Burger
-
Temperature
- 1
- 2
- 3
- 4
- 5
- N/A
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Presentation
- 1
- 2
- 3
- 4
- 5
- N/A
-
Portion Size
- 1
- 2
- 3
- 4
- 5
- N/A
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Price for the Value
- 1
- 2
- 3
- 4
- 5
- N/A
-
Flavor
- 1
- 2
- 3
- 4
- 5
- N/A
-
Would you order again?
All Natural Turkey Burger
-
Temperature
- 1
- 2
- 3
- 4
- 5
- N/A
-
Presentation
- 1
- 2
- 3
- 4
- 5
- N/A
-
Portion Size
- 1
- 2
- 3
- 4
- 5
- N/A
-
Price for the Value
- 1
- 2
- 3
- 4
- 5
- N/A
-
Flavor
- 1
- 2
- 3
- 4
- 5
- N/A
-
Would you order again?
-
501 Butcher Block Menu Item
Menu Item
-
Select Item
Chef's Cut
-
Temperature
- 1
- 2
- 3
- 4
- 5
- N/A
-
Presentation
- 1
- 2
- 3
- 4
- 5
- N/A
-
Portion Size
- 1
- 2
- 3
- 4
- 5
- N/A
-
Price for the Value
- 1
- 2
- 3
- 4
- 5
- N/A
-
Flavor
- 1
- 2
- 3
- 4
- 5
- N/A
-
Would you order again?
14oz Ribeye
-
Temperature
- 1
- 2
- 3
- 4
- 5
- N/A
-
Presentation
- 1
- 2
- 3
- 4
- 5
- N/A
-
Portion Size
- 1
- 2
- 3
- 4
- 5
- N/A
-
Price for the Value
- 1
- 2
- 3
- 4
- 5
- N/A
-
Flavor
- 1
- 2
- 3
- 4
- 5
- N/A
-
Would you order again?
8oz Filet Mignon
-
Temperature
- 1
- 2
- 3
- 4
- 5
- N/A
-
Presentation
- 1
- 2
- 3
- 4
- 5
- N/A
-
Portion Size
- 1
- 2
- 3
- 4
- 5
- N/A
-
Price for the Value
- 1
- 2
- 3
- 4
- 5
- N/A
-
Flavor
- 1
- 2
- 3
- 4
- 5
- N/A
-
Would you order again?
-
Dessert Menu Item
Menu Item
-
Select Item
- HAAGEN DAZS ICE CREAM
- KEYLIME PIE
- MARSHMALLOW BRULEE SUNDAE
- CHOCOLATE CAKE
- GLUTEN FREE CHOCOLATE CAKE
- MONKEY BREAD
- COCONUT CAKE
Häagen Dazs
-
Temperature
- 1
- 2
- 3
- 4
- 5
- N/A
-
Presentation
- 1
- 2
- 3
- 4
- 5
- N/A
-
Portion Size
- 1
- 2
- 3
- 4
- 5
- N/A
-
Price for the Value
- 1
- 2
- 3
- 4
- 5
- N/A
-
Flavor
- 1
- 2
- 3
- 4
- 5
- N/A
-
Would you order again?
Keylime Pie
-
Temperature
- 1
- 2
- 3
- 4
- 5
- N/A
-
Presentation
- 1
- 2
- 3
- 4
- 5
- N/A
-
Portion Size
- 1
- 2
- 3
- 4
- 5
- N/A
-
Price for the Value
- 1
- 2
- 3
- 4
- 5
- N/A
-
Flavor
- 1
- 2
- 3
- 4
- 5
- N/A
-
Would you order again?
Marshmallow Brulee Sundae
-
Temperature
- 1
- 2
- 3
- 4
- 5
- N/A
-
Presentation
- 1
- 2
- 3
- 4
- 5
- N/A
-
Portion Size
- 1
- 2
- 3
- 4
- 5
- N/A
-
Price for the Value
- 1
- 2
- 3
- 4
- 5
- N/A
-
Flavor
- 1
- 2
- 3
- 4
- 5
- N/A
-
Would you order again?
Chocolate Cake
-
Temperature
- 1
- 2
- 3
- 4
- 5
- N/A
-
Presentation
- 1
- 2
- 3
- 4
- 5
- N/A
-
Portion Size
- 1
- 2
- 3
- 4
- 5
- N/A
-
Price for the Value
- 1
- 2
- 3
- 4
- 5
- N/A
-
Flavor
- 1
- 2
- 3
- 4
- 5
- N/A
-
Would you order again?
Gluten Free Chocolate Cake
-
Temperature
- 1
- 2
- 3
- 4
- 5
- N/A
-
Presentation
- 1
- 2
- 3
- 4
- 5
- N/A
-
Portion Size
- 1
- 2
- 3
- 4
- 5
- N/A
-
Price for the Value
- 1
- 2
- 3
- 4
- 5
- N/A
-
Flavor
- 1
- 2
- 3
- 4
- 5
- N/A
-
Would you order again?
Monkey Bread
-
Temperature
- 1
- 2
- 3
- 4
- 5
- N/A
-
Presentation
- 1
- 2
- 3
- 4
- 5
- N/A
-
Portion Size
- 1
- 2
- 3
- 4
- 5
- N/A
-
Price for the Value
- 1
- 2
- 3
- 4
- 5
- N/A
-
Flavor
- 1
- 2
- 3
- 4
- 5
- N/A
-
Would you order again?
Coconut Cake
-
Temperature
- 1
- 2
- 3
- 4
- 5
- N/A
-
Presentation
- 1
- 2
- 3
- 4
- 5
- N/A
-
Portion Size
- 1
- 2
- 3
- 4
- 5
- N/A
-
Price for the Value
- 1
- 2
- 3
- 4
- 5
- N/A
-
Flavor
- 1
- 2
- 3
- 4
- 5
- N/A
-
Would you order again?
-
Notes