5501 - Internal manager CQSMA

• Audit Title

• Conducted on

  Date

• Prepared by

• Location
  Address

First impressions

• Is the outside area clear, swept and ashtrays empty? Do umbrellas match the weather and are menus out if necessary?

  Yes

  No

  N/A

• Is the BT Sports board full & up-to-date?

  Yes

  No

  N/A

• Is the POS in the entrance lobby correct for the day/date & filled in?

  Yes

  No

  N/A

Bar service

• Is the bar staffed at an appropriate level?

  Yes

  No

  N/A

• Were you acknowledged within 10 seconds of arriving at the bar?

  Yes

  No

  N/A

• Off

  On

• Were you served within 2 minutes?

  Yes

  No

  N/A

• What drink did you order and was it served correctly?

  Yes

  No

  N/A

• Were people being served in turn?

  Yes

  No

  N/A

• Was the front & back bar clear, clean and dry?

  Yes

  No

  N/A

• Were you advised of the food wait time?

  Yes

  No

  N/A

Food service

• Was your food served within 10 minutes?

  Yes

  No

  N/A

• Was the food wait appropriate for the level of trade?

  Yes

  No

  N/A

• What did you order and was it cooked to spec? Was it hot?

  Yes

  No

  N/A

• Did you receive a check back?

  Yes

  No

  N/A

• Was your plate cleared after finishing your meal?

  Yes

  No

  N/A

Other

• Were the toilets signed up to date and were they clear, clean, dry & stocked?

  Yes

  No

  N/A

• Were all staff working and finding jobs to do if quiet?

  Yes

  No

  N/A

• Was the receptionist helping on the floor? If they were busy at the desk then mark as N/A.

  Yes

  No

  N/A

• Was the floor being cleared/cleaned around you and was the carpet clear and swept?

  Yes

  No

  N/A