60 Avenue Branch Quality Audit Form

• Inspection no

• Conducted on

  Date

• Prepared by

• Assigned to

• Location
  Address

CUSTOMER EXPERIENCE

• Greeting with Smile Greetings are warm, welcoming, friendly and heard or acknowledged by the customer.

  Yes

  No

  N/A

• Upselling & Suggestive Selling Team members are upselling a specific or focused item to customers.

  Yes

  No

  N/A

• Repeat & Confirm Order All orders and modifiers are rung in accurately.<br>Customer order is repeated before amount total is given.

  Yes

  No

  N/A

• Payment Receipt given to customers before dispensing drinks & enough<br>cash float for balance

  Yes

  No

  N/A

• Serve with Thanks Team members offer a sincere thank you! See you<br>again!

  Yes

  No

  N/A

• Service waiting time Service time followed at 2 - 3 minutes per transaction.<br>Crew members listen carefully to orders and prepare them accurately with<br>a sense of urgency.

  Yes

  No

  N/A

• Product Knowledge Attention to detail the menu, refer to QR Menu, explain<br>food & beverages available

  Yes

  No

  N/A

• Offer Milk Options / Temperature Proactively ask customer for his<br>espresso drinks temp. Standard or Extra-Hot

  Yes

  No

  N/A

• Order Quality Check Dispatcher carefully checked every order/quality before being served to customer.

  Yes

  No

  N/A

• Product Availability Availability of all products on the menu. Out Of Stock Items listed near cashier

  Yes

  No

  N/A

• Complaints Handling Team members apologize for any mistakes made<br>and are aware of customer complaint handling process.

  Yes

  No

  N/A

STORE APPEARANCE

• Landscape Landscaping & surrounding area clean and uncluctured

  Yes

  No

  N/A

• Pastry Display All pastry items displayed in an attractive way and is<br>undamaged. Name tags available for all items.

  Yes

  No

  N/A

• Retail Coffee Display Coffee beans neatly displayed on shelves with label well visible

  Yes

  No

  N/A

• Glass Panels, Walls & glass Frame The outside of the store is well maintained

  Yes

  No

  N/A

• Store lighting & Signages Store well lit. Signages are clear, clean and<br>intact

  Yes

  No

  N/A

• Marketing pop up, labels, stickers All posters and point of sale are<br>approved, up to date, in good condition and displayed correctly including<br>all items price labelled

  Yes

  No

  N/A

• Backstage water filter storage Well organized. Food containers well washed<br>& dried

  Yes

  No

  N/A

• Trash bin are emptied regularly & no spilled mark at<br>area surrounding

  Yes

  No

  N/A

WORK STATION

• Cashier Station Cashier station in good condition & clean.This includes all<br>peripherals, the printer, modem, IPad, Holder,Cash Drawer & Credit Card<br>Machine

  Yes

  No

  N/A

• Condiment Station Sugar, Straw, Stirrer, Cup Holder well stocked &<br>organized

  Yes

  No

  N/A

• Espresso Station Station well organized ,stocked & clean

  Yes

  No

  N/A

• Brew Station Flask labeled with coffee type with timer & brew log updated.

  Yes

  No

  N/A

• Cold Drinks Station Blender , Cratcho, countertop are clean & organized.<br>Scoop , powder container & shaker clean.

  Yes

  No

  N/A

• Food Heating Station Tong, spatula, chopping board & knife clean &<br>organized

  Yes

  No

  N/A

• Bar Utensils Milk pitcher, tamper ,OCD, bar spoon, shot glass, thermometer<br>, ARC scale in good condition & clean

  Yes

  No

  N/A

• Knock Box & Trash Bin Trash bin not overflow. Grind residue not too<br>excess. No packaging items stored in trash bin cabinet

  Yes

  No

  N/A

• Sink & Rinser Maintained clean and dry. Milk pitcher cleaned after use

  Yes

  No

  N/A

• Cups & Lids Cup & lid stocked up at suffiecient level & organized

  Yes

  No

  N/A

• Chiller & Freezer Storage All food & beverage ingredients are properly<br>wrapped, labeled, and dated. No cross-contamination is observed.

  Yes

  No

  N/A

• Cabinet Storage Storage organized & all door hinges in good condition

  Yes

  No

  N/A

FOOD SAFETY & HYGIENE

• Food Expiration Check All food items checked within shelf-life and labeled<br>with food expiry date. Expiry labeling machine in good condition

  Yes

  No

  N/A

• Food Allergens Team must have accurate information of the products<br>offered in menu and should be able to respond to guests queries with<br>related to Allergens.

  Yes

  No

  N/A

• Cleanliness/Sanization Cleanliness maintained at high level in countertop<br>preparation area

  Yes

  No

  N/A

• Baladiya Card Baladiya card available & not expired.

  Yes

  No

  N/A

• Fridge Temperature Refrigerators : 4-8◦ Celcius, Freezer 0◦ celcius or<br>below. Temperature log recorded twice daily

  Yes

  No

  N/A

• Floor Floor swept & mopped clean. Food items, paper supplies etc are<br>stored on plastic pallets and 15 cm off the floor

  Yes

  No

  N/A

• First In First Out All products arranged following FIFO

  Yes

  No

  N/A

• Towels No cleaning cloth is being found in use instead of tissues

  Yes

  No

  N/A

• Cleaning Materials Cleaning materials in the right place, complete. Mop<br>clean & free from bad odour

  Yes

  No

  N/A

• First Aid Kit Available anytime incase of injuries / emergency

  Yes

  No

  N/A

• Staff Uniform Team is following grooming standards.Clean appearance &<br>hygiene, uniforms wrinkle-free, not excessively faded and fits properly.

  Yes

  No

  N/A

• Hand Gloves Wearing gloves upon entry inside work station, preparing orders, to<br>change when its dirty

  Yes

  No

  N/A

• Facemask Wearing facemask covering nose, to change when necessary

  Yes

  No

  N/A

• Personal Hygiene Cut fingernails, clean and neat uniform

  Yes

  No

  N/A

• Handwashing Timely observed. Before duty and preparing orders

  Yes

  No

  N/A

• Eating & Drinking Policy Staff refrain from eating inside the workstation or while<br>preparing orders

  Yes

  No

  N/A

• Clean As You Go Applied at each station by the team on duty.

  Yes

  No

  N/A

QUALITY CONTROL

• Grind Standard Grinder is calibrated timely and consistent

  Yes

  No

  N/A

• Espresso Extraction Ideal extraction 18-22% consistent (25-30secs) 1:2<br>ratio aspect. Espresso extracted into approved shot glass.

  Yes

  No

  N/A

• Espresso Machine Temperature Ideal espresso temperature /<br>profiling.Water pressure 9-10 bars and steam pressure 1.3

  Yes

  No

  N/A

• Group Head Grouphead flushed before extraction. Coffee puck was thrown<br>away immediately after extraction.

  Yes

  No

  N/A

• Steam Wand Steam wand purged and wiped before & after steaming milk.

  Yes

  No

  N/A

• Water Quality TDS Checked at ( 95 - 155 ppm ) Monitored with TDS Sheet

  Yes

  No

  N/A

• Milk Steaming Temperature Consistent in milk steaming temperature.<br>Standard 55-65 c◦ , Extra Hot 65-80 c◦

  Yes

  No

  N/A

• Milk Foaming Smooth silky foam & good latte art. Foam level - Cappuccino<br>4mm ; Latte 2 mm ; Flat White & Cortado 1 mm

  Yes

  No

  N/A

• Filtered Coffee Recipe / TDS Approved taste /recipe/methods.No coffee<br>sediments found from dispenser flask.

  Yes

  No

  N/A

• Cold Signature Beverages Taste check for Cold Brew, Cascara, ice tea & spanish drinks

  Yes

  No

  N/A

• Sandwiches, Pastry, Desserts Reheating procedures followed, correct<br>oven program

  Yes

  No

  N/A

• Production Accuracy Beverage production quality maintained even at peak<br>time hours.Barista making more than one drink at a time

  Yes

  No

  N/A

• Packaging Materials Cups & packaging are in good condition. All cups and<br>lids are handled with care. Barista are not making contact with the inside<br>of the cup, lids or area around the sipper hole.

  Yes

  No

  N/A

• Perishable Item Storage All food is properly wrapped, labeled, and dated.<br>Storage organized in proper place in correct temperature.

  Yes

  No

  N/A

• Coffee Bean Storage Opened bags of coffee sealed & dated<br>properly.Following FIFO. Coffee stored in separate cabinet

  Yes

  No

  N/A

MAINTENANCE

• Espresso Machine Grouphead, shower screen, portafilters, portafilter<br>basket, spouts ,steamwand, drainage tray, top machine, under machine &<br>back of machine clean & well maintained

  Yes

  No

  N/A

• Espresso Grinder Burr Blades, Bean Hopper & Calibration

  Yes

  No

  N/A

• Brew Machine Settings, Brew Dispensers, Baskets and Spray Heads are<br>clean

  Yes

  No

  N/A

• EK43 Brew Grinder Burr Blades clean regularly & in correct calibration

  Yes

  No

  N/A

• Fridge / Freezer Rubber Gasket, Themometer & Shelves in good condition<br>& clean

  Yes

  No

  N/A

• Blendtec Blender Drive socket , blade,lid & jug in good condition

  Yes

  No

  N/A

• Ice Machine Ice bin in good condition , clean dust filter

  Yes

  No

  N/A

• Speed Oven Teflon basket in good condition, oven clean & chemical<br>available

  Yes

  No

  N/A

• Water supply Water filtration system is in good working order and not on<br>bypass. Filter change date labeled

  Yes

  No

  N/A

• Airconditioning Unit Appropriate air condition temperature level<br>maintained in store

  Yes

  No

  N/A

• Fire Extinguisher Clean, easy accesible, charged & dated.

  Yes

  No

  N/A

• Plumbing / Sewerage No leaking or bad odour

  Yes

  No

  N/A

• Electrical switch safety Do not use outlets or cords that have exposed<br>wiring. Do not use portable cord-and-plug connected power tools if the<br>guards are removed. Do not block access to panels and circuit breakers or<br>fuse boxes.

  Yes

  No

  N/A

• Security Camera Camera lens is dust free & functioning.

  Yes

  No

  N/A

• Pest Control Free of any pests or pest signs & being protected from pest<br>contaminations. Pest control service record available. Insect killer machine<br>UV light functioning well & glue trap available

  Yes

  No

  N/A

INTERNAL REPORTS

• Ordering & Bar Stock Ordering well planned according to sales trend & par<br>level stock maintained. Ordering copy sheet available.

  Yes

  No

  N/A

• Staff meal Policy Staff meal ordered separately for staff and recorded

  Yes

  No

  N/A

• Wastage & Transfer Report Date, item & reason must be mentioned on log<br>book. All wastage data uploaded in system

  Yes

  No

  N/A

• Cleaning Schedule Cleaning schedule available & followed by action &<br>initial.

  Yes

  No

  N/A

• Sales Money & Petty cash Amount is checked and balanced . Stored &<br>locked in safe box.

  Yes

  No

  N/A

• Sales Target Target achievement, sales & transactions monitored daily

  Yes

  No

  N/A

• Position chart Updated & staff are following

  Yes

  No

  N/A

• Store Operations Checklist Updated & completed for each shift

  Yes

  No

  N/A

• Maintenance Log Book All maintenance issue recorded & status updated

  Yes

  No

  N/A

• Training Report Training trail updated. At least one trainer scheduled in<br>every shift to train new hires

  Yes

  No

  N/A

• Manuals & Guides Beverage Guide is up to date, well organized and<br>located in an area easily accessible for Team Member use. All job aids are<br>current and posted in appropriate locations. Equipment Maintenance<br>materials are printed out or readily available for reference.

  Yes

  No

  N/A

• Yes

  No

  N/A