6ixty 8ight - Store Visit Checklist

• Client / Site

• Conducted on

  Date

• Prepared by

• Personnel

Store Image & Maintenance

• Windows clean with current posters, product & signage. Light box windows clean and working. Spot lights correctly angled, mannequins clean and correctly styled.

  Yes

  No

  N/A

• Shop floor lighting all working. Spot lights angled correctly.

  Yes

  No

  N/A

• Fixtures as original layout, clean & in good condition

  Yes

  No

  N/A

• POP follows guidelines. No damaged signage

  Yes

  No

  N/A

• Maintenance issues reported. SM aware of follow up / completion dates

  Yes

  No

  N/A

• Store ambience. Music, a/c, temperature at correct levels. Pleasant smell.

  Yes

  No

  N/A

Stockroom

• Arranged in zones by category, colour & size. Clearly labeled. Sale product all in one area

  Yes

  No

  N/A

• Clean & tidy with no boxes in the middle of the floor. All material stored correctly

  Yes

  No

  N/A

• All replenishment & newness boxes opened & available on the shop floor

  Yes

  No

  N/A

Store Management & Arrangement

• Staff scheduling and deployment. Correct number of staff deployed for trading pattern

  Yes

  No

  N/A

• Staff energy & attitude. Actively approaching customers. Smile, eye contact. <br>

  Yes

  No

  N/A

• Staff image & uniform. Wearing current product, name badges, sling bag

  Yes

  No

  N/A

• Morning briefing. Staff aware of targets, yesterday sales, current promotions

  Yes

  No

  N/A

• Store cleanliness. Check all areas of the store, windows, fixtures & wall bays

  Yes

  No

  N/A

Service

• Greeter in place at peak hours<br>

  Yes

  No

  N/A

• Baskets given to customers holding product

  Yes

  No

  N/A

• All customers greeted personally with eye contact and genuine smile

  Yes

  No

  N/A

• Customers personally informed of promotions relevant to products they are interested in. No shouting / calling out of promotions.

  Yes

  No

  N/A

Cash Desk & Till Management

• Till area neat & tidy. No products, bags or paperwork on back of till. Hangers handled effectively.

  Yes

  No

  N/A

• Tills open and ready at start of trade. Correct change in each till

  Yes

  No

  N/A

• All customers greeted with smile & eye contact. Thank you & come again

  Yes

  No

  N/A

• Cashier introducing add-on sales, social media sign up

  Yes

  No

  N/A

• Stationery materials available & working, pens, staplers etc<br>

  Yes

  No

  N/A

• Items packed in correct size bag. Receipt handed to the customer and refund / exchange policy explained.

  Yes

  No

  N/A

Fitting Rooms

• Clean & tidy. No products or hangers left in rooms. Desk kept tidy. Replenishment returned to shop floor.

  Yes

  No

  N/A

• No boxes of stock or VM material in the fitting rooms

  Yes

  No

  N/A

• Correct fitting room outfits.

  Yes

  No

  N/A

• Correct staffing. Security counts. Queue management

  Yes

  No

  N/A

• Service. Introducing fitting room outfits. Offering alternatives / sizes. Reinforcing promotions

  Yes

  No

  N/A

Product Management

• All SKU & sizes available on shop floor. Check delivery & stockrooms

  Yes

  No

  N/A

• Campaign items clearly displayed on correct fixture with POP & pricing

  Yes

  No

  N/A

• Standards. Size order, correct folding, hanging. Maximised densities, no product hanging over edge, shoppable racks.

  Yes

  No

  N/A

• Replenishment completed in size order, correct pile heights

  Yes

  No

  N/A

• Mannequin & torso products available on fixtures nearby. See it, like it, buy it.

  Yes

  No

  N/A

• All products at correct price. Check sale, promotion & full price items

  Yes

  No

  N/A

• Upper panty table displays newness & top seller panties

  Yes

  No

  N/A

• Top 20 items displayed in priority areas. Top 20 document kept in cashier VM folder

  Yes

  No

  N/A

• Deliveries processed correctly. Paperwork filed & any discrepancy reported. Transfers completed & confirmed.

  Yes

  No

  N/A