AAFCANS ABM Checklist July 2015

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

Storerooms

• Is stock being rotated (FIFO and use by/best before dates)?

  Yes

  No

  N/A

• Are all items covered, labelled and dated?

  Yes

  No

  N/A

• Is food stored correctly (off the floor and easily accessible)?

  Yes

  No

  N/A

• Are there any signs of pests (rodents, insects etc)?

  No

  Yes

• Are there any products from non-approved suppliers?

  No

  Yes

Refrigerator(s)

• Are shelves, racks, walls, floors, ceilings and doors clean?

  Yes

  No

  N/A

• Are refrigerator fans clean and free from dust?

  Yes

  No

  N/A

• Is the thermometer visible and reading 5 deg C or below?

  Yes

  No

  N/A

• Are refrigerator temperatures logged daily and corrective actions noted?

  Yes

  No

  N/A

• Are raw foods stored below cooked foods?

  Yes

  No

  N/A

• Are all food items dated and labelled?

  Yes

  No

  N/A

• Are there any products from non-approved suppliers?

  No

  Yes

Freezers

• Are all foods labelled and dated?

  Yes

  No

  N/A

• Are all items stored on racks, allowing proper air cirulation?

  Yes

  No

  N/A

• Is the thermometer visible and reading -18 deg C or below?

  Yes

  No

  N/A

• Are freezer temperatures logged daily and corrective actions noted?

  Yes

  No

  N/A

• Are there any products from non-approved suppliers?

  No

  Yes

Dishwasher

• Does the dishwasher reach 82 deg C for wash and rinse cycles?

  Yes

  No

  N/A

• Are dishwasher temperatures logged daily and corrective actions noted?

  Yes

  No

  N/A

General Sanitation

• Is the daily cleaning schedule completed and followed?

  Yes

  No

  N/A

• Are handwashing procedures posted at the handwashing sink?

  Yes

  No

  N/A

• Are towel and soap dispensers filled?

  Yes

  No

  N/A

• Are floors, walls, ceilings and work areas clean?

  Yes

  No

  N/A

• Are gloves worn by employees (as per the policy & proceduures)?

  Yes

  No

  N/A

• Are cleaning supplies and equipment stored separatly from food?

  Yes

  No

  N/A

• Are there any items from non-approved suppliers?

  No

  Yes

Chemicals

• Do employees know how to prepare and when to use cleaning solutions?

  Yes

  No

  N/A

• Do employees know how to prepare and when to use sanitising solutions?

  Yes

  No

  N/A

• Are chemical Safety Data Sheets visible and up to date (less than 5 years)?

  Yes

  No

  N/A

• Do employees know how to use spill kits?

  Yes

  No

  N/A

• Are there any non-approved chemicals?

  No

  Yes

Personal Hygiene

• Are employees wearing clean and proper uniform (including appropriate shoes)?

  Yes

  No

  N/A

• Is hair pulled back and restrained (e.g. in a bun or plait) and kept under the cap?

  Yes

  No

  N/A

• Are fingernails short and clean, with no fake nails or nail jewellery?

  Yes

  No

  N/A

• Is jewellery limited to a plain wedding band?

  Yes

  No

  N/A

• Are hands washed correctly, frequently, and at appropriate times?

  Yes

  No

  N/A

• Are employees eating, drinking and smoking only in designated areas?

  Yes

  No

  N/A

• Are employees complying with Standard Operating Procedures?

  Yes

  No

  N/A

• Are hand sinks unobstructed, operational and clean?

  Yes

  No

  N/A

Food Preparation

• Are food equipment, utensils and food contact surfaces properly washed, rinsed, and sanitised before use?

  Yes

  No

  N/A

• Is frozen food thawed under refrigeration?

  Yes

  No

  N/A

• Is preparation planned so that ingredients are kept out of the temperature danger zone?

  Yes

  No

  N/A

• Are the kitchen chopping boards in good condition and suited for use?

  Yes

  No

  N/A

• Are procedures followed to prevent cross-contamination?

  Yes

  No

  N/A

• Is food handled with suitable utensils, such as gloves and tongs?

  Yes

  No

  N/A

• Is all preparation being completed at the end of trade prior to the next day (except Mondays)?

  Yes

  No

  N/A

Presentation of Food

• Is the correct packaging being used for each food product?

  Yes

  No

  N/A

• Are the right labels being used, with the correct description and price?

  Yes

  No

  N/A

• Does the food look fresh and appealing?

  Yes

  No

  N/A

• Is the first in first out rule being applied?

  Yes

  No

  N/A

• Are food display times recorded and monitored, with corrective actions noted?

  Yes

  No

  N/A

Banking

• Are all cash/EFT discrepancies over $10 explained/reported?

  Yes

  No

  N/A

• Are shift close reports generated and scanned to Finance each day?

  Yes

  No

  N/A

• Did the upload/download happen on the tills overnight?

  Yes

  No

  N/A

Purchase Workflow - Purchasing/Receipting

• Is receipting up to date?

  Yes

  No

  N/A

• Have all credit requests been forwarded to Finance?

  Yes

  No

  N/A

• Have the Base Manager and one support member been trained by Finance in the PW process?

  Yes

  No

  N/A

Wastage

• Is the wastage processed daily?

  Yes

  No

  N/A

• Is the wastage report reviewed by the Base Manager on a daily basis?

  Yes

  No

  N/A

Stocktakes

• Are weekly stock counts performed on high value items (cigarettes, alcohol, high value pantry items, razors, I-Gear)?

  Yes

  No

  N/A

• Are stock variances reviewed by the Base Manager each week?

  Yes

  No

  N/A

• Are monthly stocktakes performed at the outlet?

  Yes

  No

  N/A

• Are stocktake variances reviewed by the Base Manager each month?

  Yes

  No

  N/A

• Has the Base Manager been trained by Finance in the stocktake process?

  Yes

  No

  N/A

General Finance

• Are credit card statements submitted to Finance when due each month (signed by ABM - 48 hours signed, approved, receipts attached)?

  Yes

  No

  N/A

• Has asset transfer paperwork been submitted to Finance when transfers occur?

  Yes

  No

  N/A

• Does each vehicle have its own fuel card?

  Yes

  No

  N/A

• Are all hospitality and catering invoices forwarded to Finance/HQ every Friday?

  Yes

  No

  N/A

• Are there any diversions from Finance policies & procedures?

  No

  Yes

Payroll/Costs

• Is all overtime approved by the Managing Director?

  Yes

  No

  N/A

• Do the ABM and Base Manager discuss labour v budget daily?

  Yes

  No

  N/A

• Do the ABM and Base Manager discuss actual GP/budget monthly?

  Yes

  No

  N/A

• Do the ABM and Base Manager discuss operating costs/supplies monthly?

  Yes

  No

  N/A

• Do the ABM and Base Manager discus actual operating profit v budget monthly?

  Yes

  No

  N/A

Equipment

• Is the POS system working effectively?

  Yes

  No

  N/A

• Are the coffee printers/other printers working?

  Yes

  No

  N/A

• Is the Administration computer working?

  Yes

  No

  N/A

• Is the Administration printer working?

  Yes

  No

  N/A

• Is the PDA working?

  Yes

  No

  N/A

• Are the tablets working?

  Yes

  No

  N/A

• Is the wireless working, with good strength?

  Yes

  No

  N/A

Daily Administration

• End of Day - only infopos screen is left open - not Time Target?

  No

  Yes

• Are tablets that are left charging on the network with teamviewer running?

  Yes

  No

  N/A

• Are PDA uploads/downloads working?

  Yes

  No

  N/A

Cold Drinks

• Does the outlet have the full prescribed range of products for its size?

  Yes

  No

  N/A

• Do all products have a ticket?

  Yes

  No

  N/A

• Are there products out of stock?

  Yes

  No

  N/A

• Are all products being rotated and in date for sale (check 5 random lines)?

  Yes

  No

  N/A

• Are drink fridges faced up with the label facing towards the customer?

  Yes

  No

  N/A

• Are there at least 2 rows of product brought to the front of the shelf?

  Yes

  No

  N/A

• Are the drink fridges clean, with streak free glass, filters free from dust build up?

  Yes

  No

  N/A

• Are there any supplier issues?

  No

  Yes

• Are all fridges fully stocked the day prior to trade?

  Yes

  No

  N/A

• Is there at least one week of stock on hand?

  Yes

  No

  N/A

• Is the correct range available?

  Yes

  No

  N/A

• Is the layout correct?

  Yes

  No

  N/A

• Are there any items from non-approved suppliers?

  No

  Yes

Grocery/Confectionary/Snacks/Gondola Shelves

• Does the outlet have the full range of products for its size?

  Yes

  No

  N/A

• Do all products have a ticket?

  Yes

  No

  N/A

• Are there any products out of stock?

  No

  Yes

• Are all products being rotated and in date for sale (check 10 random lines)?

  Yes

  No

  N/A

• Are drink gondolas faced up with the label facing towards the customer?

  Yes

  No

  N/A

• Are there at least 2 rows of product brought to the front shelf?

  Yes

  No

  N/A

• Are the shelving units and top of gondolas clean and free from dust buildup?

  Yes

  No

  N/A

• Are the products clean and free from dust?

  Yes

  No

  N/A

• Are there any supply issues?

  No

  Yes

• Is all shelving fully stocked with grocery, confectionary and snacks?

  Yes

  No

  N/A

• Is there at least one week of stock on hand?

  Yes

  No

  N/A

• Is the correct range available?

  Yes

  No

  N/A

• Is the layout correct?

  Yes

  No

  N/A

• Are there any items from non-approved suppliers?

  No

  Yes

Dairy and Freezer

• Does the outlet have the full range of products for its size?

  Yes

  No

  N/A

• Do all products have a ticket?

  Yes

  No

  N/A

• Are there products out of stock?

  No

  Yes

• Are all products being rotated and in date for sale (check 5 random lines)?

  Yes

  No

  N/A

• Are fridges/freezers faced up with the label facing towards the customer?

  Yes

  No

  N/A

• Are there at least 2 rows of product brought to the front shelf?

  Yes

  No

  N/A

• Are the fridges/freezers clean, glass streak free, filters free from dust build up?

  Yes

  No

  N/A

• Are there any supply issues?

  No

  Yes

• Is all shelving fully stocked from the afternoon before?

  Yes

  No

  N/A

• Is a minimum of 2 days stock held?

  Yes

  No

  N/A

• Is the correct range available?

  No

  Yes

• Is the layout correct?

  Yes

  No

  N/A

• Are there any items from unapproved suppliers?

  Yes

  No

  N/A

Free Standing Displays - Timber Dump Bins/IGear Stands/Supplier Stands

• Does the outlet have the full range of products for its size?

  Yes

  No

  N/A

• Do all products have a ticket?

  Yes

  No

  N/A

• Are there products out of stock?

  No

  Yes

• Are all products being rotated and in date for sale (check 5 random lines)?

  Yes

  No

  N/A

• Are drink gondolas faced up with the label facing towards the customer?

  Yes

  No

  N/A

• Are there at least 2 rows of product brought to the front shelf?

  Yes

  No

  N/A

• Are the display units clean and free from dust buildup?

  Yes

  No

  N/A

• Are the products clean and free from dust?

  Yes

  No

  N/A

• Are there any supply issues?

  No

  Yes

• Are all displays fully stocked at the end of trade the day prior?

  Yes

  No

  N/A

• Is the correct range available?

  Yes

  No

  N/A

• Is the layout correct?

  Yes

  No

  N/A

• Are there any items from unapproved suppliers?

  No

  Yes

Menu

• Does the outlet have the prescribed menu for its size?

  Yes

  No

  N/A

• Is the outlet following the production schedule - must be fully maximised except for stand down/reduced activity?

  Yes

  No

  N/A

• If there is a production schedule reduction, is it approved by the ABM?

  Yes

  No

  N/A

• Are the menu items correctly displayed?

  Yes

  No

  N/A

• Is all food preparation completed the day for (except Monday)?

  Yes

  No

  N/A

• Are menu items correctly ticketed?

  Yes

  No

  N/A

• Are all breakfast menu items presented correctly?

  Yes

  No

  N/A

• Are all lunch menu items presented correctly?

  Yes

  No

  N/A

• Are all sandwich bar menu items presented correctly?

  Yes

  No

  N/A

• Are all coffee area menu items presented correctly?

  Yes

  No

  N/A

• Are all bistro menu items presented correctly?

  Yes

  No

  N/A

• Are all hospitality menu items presented correctly?

  Yes

  No

  N/A

• Are correct portion sizes being followed?

  Yes

  No

  N/A

• Are recipes beiing followed/readily available?

  Yes

  No

  N/A

• Are the correct serving utensils being used?

  Yes

  No

  N/A

• Do the staff demonstrate good knowledge of the menu (ask 3 people)?

  Yes

  No

  N/A

• Does the outlet have any items listed on the menu they cannot have supplied?

  No

  Yes

• Is the outlet using only approved pantry list items?

  Yes

  No

  N/A

• Is the outlet managing waste?

  Yes

  No

  N/A

Marketing

• Is the outlet displaying only current AAFCANS signage?

  Yes

  No

  N/A

• Is the site free of obsolete or non-AAFCANS signage and branding (including Frontline)?

  Yes

  No

  N/A

• Is there any hand written signage (front or back of house)?

  No

  Yes

• Are all public notices displayed on noticeboards (not walls)?

  Yes

  No

  N/A

• Are all current specials being promoted to customers?

  Yes

  No

  N/A

• Are staff aware and trained on the specials and current promotions?

  Yes

  No

  N/A

• Are current promotions/specials signage on display and in good condition?

  Yes

  No

  N/A

• Are stocks of signage equipment stored and not currently being used instore?

  No

  Yes

• Are all staff aware of how customers can give feedback and to use our online feedback form?

  Yes

  No

  N/A

• Is the correct packaging used for food items?

  Yes

  No

  N/A

• Are food items wrapped/half-wrapped correctly?

  Yes

  No

  N/A

• Are all fridge light box decals in good order and branded with AAFCANS?

  Yes

  No

  N/A

• Does the outlet have its trading hours on display and in good condition?

  Yes

  No

  N/A

• Are customers being addressed as a priority?

  Yes

  No

  N/A

Equipment

• Is all equipment functioning properly?

  Yes

  No

  N/A

• Are there any outstanding maintenance issues?

  No

  Yes

• Are equipment guards attached and working (e.g. slicers)?

  Yes

  No

  N/A

• Are any cords frayed or in poor condition?

  No

  Yes

• Are equipment tag out procedures in place?

  Yes

  No

  N/A

• Are there any double adaptors in use?

  No

  Yes

• Is testing and tagging up to date?

  Yes

  No

  N/A

• Is fire equipment serviced and in date?

  Yes

  No

  N/A

• Do all vehicles have serviceable fire extinguishers and first aid kits?

  Yes

  No

  N/A

• Is PPE available and in good condition?

  Yes

  No

  N/A

• Are teflon or mesh gloves available and being used?

  Yes

  No

  N/A

• Is a face shield or goggles available and in good condition?

  Yes

  No

  N/A

• Is a chemical apron available and in good condition?

  Yes

  No

  N/A

• Are food and coffee thermometers available and in good condition?

  Yes

  No

  N/A

• Are chemical gloves available and in good condition?

  Yes

  No

  N/A

Administration/Registers

• Is the maintenance register being maintained?

  Yes

  No

  N/A

• Are the most recent WHS minutes posted?

  Yes

  No

  N/A

• Are Emergency Plans documented and updated?

  Yes

  No

  N/A

• Are the SOPs up to date?

  Yes

  No

  N/A

• Is the WHS contact list up to date?

  Yes

  No

  N/A

• Is the risk register up to date?

  Yes

  No

  N/A

• Are pest control records maintained?

  Yes

  No

  N/A

• Is the chemical register up to date?

  Yes

  No

  N/A

• Are Safety Data Sheets available where chemicals are stored?

  Yes

  No

  N/A

• Is the first aid kit checked monthly?

  Yes

  No

  N/A

• Is first aid kit usage recorded?

  Yes

  No

  N/A

• Are all vehicle, forklift and walkie stacker pre start checklists completed?

  Yes

  No

  N/A

WHS Training

• Are the fire warden and deputy fire warden current and trained?

  Yes

  No

  N/A

• Is there a WHS Rep for the outlet?

  Yes

  No

  N/A

• Is there adequate first aid coverage for all shifts?

  Yes

  No

  N/A

• Is the first aider(s) trained?

  Yes

  No

  N/A

• Has a trial evacuation been carried out in the past 12 months (check if staff know)?

  Yes

  No

  N/A

Training

• Have all employees completed induction training modules 1.1 and 1.2?

  Yes

  No

  N/A

• Have staff completed mandatory training for their position?

  Yes

  No

  N/A

Correspondence

• Have all Managers Matters been acknowledged and forwarded to HR?

  Yes

  No

  N/A

• Have all Juices been acknowledged and forwarded to HR?

  Yes

  No

  N/A

• Have all toolbox talks been printed and acknowledged?

  Yes

  No

  N/A

• Are staff messages being posted on Timetarget on a daily basis?

  Yes

  No

  N/A

• Has a staff meeting been held in the last 6 months?

  Yes

  No

  N/A

Staff/Rostering

• Has the roster been posted for the current fortnight?

  Yes

  No

  N/A

• Has the roster been posted for the following fortnight?

  Yes

  No

  N/A

• Is the outlet fully staffed?

  Yes

  No

  N/A

• Is the staff structure correct?

  Yes

  No

  N/A

Time Target

• Is Time Target checked by the Base Manager daily?

  Yes

  No

  N/A

• Is training required on Time Target?

  No

  Yes

ABM Meetings

• Is the ABM meeting with the SADFO or EXO at least once per quarter?

  Yes

  No

  N/A

• Has the ABM attended the BMF at least every 6 months?

  Yes

  No

  N/A

• Has the ABM and Base Manager met with the BSM to discuss the WHS audit?

  Yes

  No

  N/A

• Has the ABM discussed sales opportunities on base?

  Yes

  No

  N/A

Base Manager Meetings

• Has the Base Manager attended at least one BMF per quarter?

  Yes

  No

  N/A

• Has the Base Manager attended at least one WHS meeting per quarter?

  Yes

  No

  N/A

• Are the BMF minutes being received?

  Yes

  No

  N/A

• Are the WHS minutes being received?

  Yes

  No

  N/A

• Has the Base Manager discussed sales opportunities with the SADFO and BSM?

  Yes

  No

  N/A

• Is the Base Manager attending the weekly conference call with the ABM?

  Yes

  No

  N/A

• Have the ABM and Base Manager discussed the WHS audit and action plan?

  Yes

  No

  N/A

Change

• Have any changes in trading hours been agreed with the SADFO and MD?

  Yes

  No

  N/A

• Have any change of store layout been agreed with the MD?

  Yes

  No

  N/A

Defence Communications

• Have all defence communications been recorded on the intranet?

  Yes

  No

  N/A