Aatmos Master 360 - duplicate

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

Sales, Marketing, Revenue

• Is the hotel exceeding the previous month’s budgeted Group revenue? - 5 pts

  Yes

  No

  N/A

• Is the hotel meeting/exceeding CURRENT month's budgeted group and contract revenue? - 5 pts

  Yes

  No

  N/A

• Is the hotel meeting/exceeding previous budgeted Banquet & Meeting Room Revenue MTD? - 5 pts

  Yes

  No

  N/A

• All groups between 0-30 days do not show any rooms left to pickup - 5 pts?

  Yes

  No

  N/A

• Lead Sales member comes to RevMax meeting prepared - 5 pts

  Yes

  No

  N/A

• Lead Sales member sends price quotes to revenue manager with rate reasoning - 5 pts

  Yes

  No

  N/A

• Sales members are active in CVB- 5 pts

  Yes

  No

  N/A

• Sales members are active in the local chamber - 5 pts

  Yes

  No

  N/A

• Guest Services knows how to follow "SOP Group Inquiry" - 5 pts

  Yes

  No

  N/A

• Room & Guest Services staff know how to follow the "SOP VIP" - 2 pts

  Yes

  No

  N/A

• Lead Sales member conducts "SOP Sales Standup" - 2 pts

  Yes

  No

  N/A

• The "SOP Building a group resume" is being followed - 2 pts

  Yes

  No

  N/A

SALES REPORTING

• Soul Searching emails are being send out by the sales team - 2 pts

  Yes

  No

  N/A

• Weekly distribution went out on time each time in the PREVIOUS MONTH- 2 pts

  Yes

  No

  N/A

• Weekly distribution went out on time each time in the CURRENT MONTH - 2 pts

  Yes

  No

  N/A

ACCOUNTING

• All deposits have been collected in accordance to contracts - 5 pts

  Yes

  No

  N/A

• All accounts recievable ledgers beyond 30 days are $0 - 5 pts

  Yes

  No

  N/A

PEOPLE & CULTURE COMMUNITY

• All Sales positions filled? - 5 pts

  Yes

  No

  N/A

Operations

• The hotel exceeded the Budgeted RevPAR - 10 pts

  Yes

  No

  N/A

• GSS (Overall Satisfaction) is exceeding the Brand benchmark - 10 pts

  Yes

  No

  N/A

• GSS (Recommend Property) is exceeding the Brand benchmark - 10 pts

  Yes

  No

  N/A

• GSS (CheckIn Experience) is exceeding the Brand benchmark - 10 pts

  Yes

  No

  N/A

• GSS (Staff Service Overall) is exceeding the Brand benchmark - 10 pts

  Yes

  No

  N/A

• GSS (Elite Rewards Member Appreciation) is exceeding the Brand benchmark - 10 pts

  Yes

  No

  N/A

• The hotel enrolled a minimum of 50 reward members in the prior month - 5 pts

  Yes

  No

  N/A

• Quore: Connect messenger module is current and up to date. - 2 pts

  Yes

  No

  N/A

• Quore: “Complaints” drop down in the To Do module is current. - 2 pts

  Yes

  No

  N/A

• Quore: The Logbook (shift logs) Checklist is Current for the last 30 Days - 2 pts

  Yes

  No

  N/A

• Quore: The Shuttle Van Required Logs is Current for the last 30 Days - 2 pts

  Yes

  No

  N/A

• Quore: The Daily Drop Safe Log is Current for the last 30 Days - 2 pts

  Yes

  No

  N/A

• Quore: The Adjustment Log is current, and the GM has signedoff for the last 30 Days - 2 pts

  Yes

  No

  N/A

• Quore: AM checklist is being followed - 2 pts

  Yes

  No

  N/A

• Quore: PM checklist is being followed - 2 pts

  Yes

  No

  N/A

• The chosen Guest Service Representative was able to explain the Rewards Program and Tier Benefits - 2 pts

  Yes

  No

  N/A

• Revinate: All guest surveys are responded to within 48 hours. - 5 pts

  Yes

  No

  N/A

• Revinate: All online reviews have been responded to within 48 hours - 5pts

  Yes

  No

  N/A

• Guest Voice the Hotel has responded to all guest comments from Tripadvisor and Medallia - 5 pts

  Yes

  No

  N/A

• The Daily TaxExempt Reconciliation is 100% Accurate - 5 pts

  Yes

  No

  N/A

• The hotel has consistently charged daily No Shows - 5 pts

  Yes

  No

  N/A

• Marriott Mobile Guest Services: The % of Keys Made in FOSSE is Green - 2 pts

  Yes

  No

  N/A

• Marriott Brand Audit: The Self Audit is Current for the Department with No Pending Items Left to Complete on the Improvement Plan from the past - 10 pts

  Yes

  No

  N/A

• Training: All Team Members (30 days+) are Compliant with Brand Training requirements (5 Team Members will be randomly selected)? - 10 pts

  Yes

  No

  N/A

• Training: All Team Members (30 days+) are Compliant with Mission Training requirements (5 Team Members will be randomly selected) - 10 pts

  Yes

  No

  N/A

• TripAdvisor: 75% or more of the hotel’s surveys are 5 Stars - 10 pts

  Yes

  No

  N/A

• TripAdvisor: The hotel is averaging a minimum of 5 reviews per week - 5 pts

  Yes

  No

  N/A

Front Desk

• Area is clean and free of nonrequired brand items (magazines, flyers, stools, etc - 2 pts

  Yes

  No

  N/A

• The Person listed on Manager on Duty Sign is onsite - 2 pts

  Yes

  No

  N/A

• The Property Map is available at front desk - 2 pts

  Yes

  No

  N/A

• All Team Members are in proper uniform with name badges - 2 pts

  Yes

  No

  N/A

• Luggage carts are present and in good condition - 2 pts

  Yes

  No

  N/A

• "Forget Something" supplies are stocked to Mission standards - 2 pts

  Yes

  No

  N/A

• Front desk is aware of the L.A.S.T. Model - 2 pts

  Yes

  No

  N/A

• Front desk acknowledges customers - 2 pts

  Yes

  No

  N/A

• Front desk picks up the phone within 3 rings - 2 pts

  Yes

  No

  N/A

Night Audit

• SOP Invoices are uploaded into M3 nightly and current - 2 pts

  Yes

  No

  N/A

• SOP M3 Daily Report is completed and rolled over daily - 2 pts

  Yes

  No

  N/A

• Mission’s Chart of Accounts is being correctly utilized - 2 pts

  Yes

  No

  N/A

• Direct bills are being prepared by night auditor daily - 2 pts

  Yes

  No

  N/A

• House Account Balances and Advance Deposits are current, and none are outstanding - 2 pts

  Yes

  No

  N/A

• Quore: The HK guest room scores from Quore are posted on the white board - 5 pts

  Yes

  No

  N/A

Back Office

• The door from back office to front desk is closed - 2 pts

  Yes

  No

  N/A

• The back office area is clean and organized - 2 pts

  Yes

  No

  N/A

• Mission’s Key Policy is being followed - 2 pts

  Yes

  No

  N/A

• The Emergency Shutoff Valve Poster with Emergency Contact List is Posted - 2 pts

  Yes

  No

  N/A

• Mission’s Cash Safe Policy being followed - 2 pts

  Yes

  No

  N/A

Shuttle Van

• The Shuttle Van’s exterior and interior is clean - 2 pts

  Yes

  No

  N/A

• The associate provided a warm verbal greeting - 2 pts

  Yes

  No

  N/A

• The associate offered assistance with the guest's luggage - 2 pts

  Yes

  No

  N/A

• The associate provided a warm and sincere closing, demonstrating appreciation - 2 pts

  Yes

  No

  N/A

• Emergency lighting is in place and operational - 2 pts

  Yes

  No

  N/A

Gift & Market Shop

• The Price List is posted and accurate - 2 pts

  Yes

  No

  N/A

• The refrigerator is clean, organized, stocked with all labels facing forward - 2 pts

  Yes

  No

  N/A

• The correct graphics and signage are in place - 2 pts

  Yes

  No

  N/A

• All dry good shelves are organized, stocked, and clean - 2 pts

  Yes

  No

  N/A

Business Center

• The required equipment is in place, clean, stocked, and in good condition (computers, printers, etc) - 2 pts

  Yes

  No

  N/A

• The computers are secured properly to prevent theft - 2 pts

  Yes

  No

  N/A

PROFIT & LOSS

• Gift & MKT Shop has positive Profit MTD? - 2 pts

  Yes

  No

  N/A

• Parking Outside Service: Has Positive Profit MTD? - 2 pts

  Yes

  No

  N/A

• The Rooms Dept Guest Relations: CPOR MTD is within budget - 5 pts

  Yes

  No

  N/A

• The Total Front of House Labor CPOR MTD is within budget? - 5 pts

  Yes

  No

  N/A

REVENUE

• The hotel’s RevPar Index exceeded 100% MTD - 20 pts

  Yes

  No

  N/A

• The hotel exceeded budgeted transient Room Revenue MTD - 10 pts

  Yes

  No

  N/A

• The hotel exceeded Transient – Retail Budget MTD - 10 pts

  Yes

  No

  N/A

• The hotel exceeded Transient – Corporate Budget MTD - 10 pts

  Yes

  No

  N/A

• The hotel exceeded Transient – Discount Budget MTD - 10 pts

  Yes

  No

  N/A

• The hotel exceeded Transient – Qualified Budget MTD - 10 pts

  Yes

  No

  N/A

• The daily forecasting is being completed - 10 pts

  Yes

  No

  N/A

• The GSM is attending weekly RevMax meeting? - 10 pts

  Yes

  No

  N/A

• The GSM is attending daily revenue meetings? - 10 pts

  Yes

  No

  N/A

PEOPLE AND CULTURE COMMUNITY

• All Front Office positions are filled? - 5 pts

  Yes

  No

  N/A

• In the past month, have you hired any new employees?

  Yes

  No

• The Background Check SOP was followed - 2 pts

  Yes

  No

  N/A

• The Offer Letter was issued - 2 pts

  Yes

  No

  N/A

• The Mission OnBoarding SOP was followed - 2 pts

  Yes

  No

  N/A

• The Mission Training SOP was followed - 2 pts

  Yes

  No

  N/A

• Were there any associate discipline issues in the past month ("Note 2o File" or "Corrective Action Form")?

  Yes

  No

• Was the Corrective Action Form used? - 2 pts

  Yes

  No

  N/A

• Mission’s "Continuous Feedback" SOP - 2 pts

  Yes

  No

  N/A

Operations

• The hotel’s GSS (Overall Satisfaction) exceeded the Brand benchmark - 10 pts

  Yes

  No

  N/A

• The hotel’s GSS (Overall Service) exceeded the Brand benchmark - 10 pts

  Yes

  No

  N/A

• The hotel’s GSS (Quality of Food) exceeded the Brand benchmark - 10 pts

  Yes

  No

  N/A

• The hotel’s GSS (Evening Satisfaction) exceeded the Brand benchmark - 10 pts

  Yes

  No

  N/A

• The hotel’s GSS (Break Speed & Efficiency) exceeded the Brand benchmark - 10 pts

  Yes

  No

  N/A

• Binder the Temperature Logs (Refrigerator, Freezer, Buffet Line) are current - 2 pts

  Yes

  No

  N/A

• Brand Audit: The Self Audit for the Department has No Pending Items to Complete on the Improvement Plan from the last QA - 10 pts

  Yes

  No

  N/A

• Training: All Team Members (30 days+) are Compliant with ServSafe, Brand & Mission Training Standards (5 Team Members will be randomly selected) - 5 pts

  Yes

  No

  N/A

• The Dry Food storage is organized and labeled - 2 pts

  Yes

  No

  N/A

• The Fridge is clean and organized with dates - 2 pts

  Yes

  No

  N/A

• The Freezer is clean and organized with dates - 2 pts

  Yes

  No

  N/A

• The Sink area is clean and free of dirty dishes and utensils - 2 pts

  Yes

  No

  N/A

• The Floor is clean of debris and is dry? - 2 pts

  Yes

  No

  N/A

• The Grill and Hood areas are clean - 2 pts

  Yes

  No

  N/A

• The Grill Hood was inspected Last Quarter - 2 pts

  Yes

  No

  N/A

• The Altoshaam is clean - 2 pts

  Yes

  No

  N/A

• The Cutting board food safety procedure is being followed - 2 pts

  Yes

  No

  N/A

• Dish Soap, sanitizer, sanitizer test strips, hand soap w/ paper towels are stocked - 2 pts

  Yes

  No

  N/A

• All required team members have valid food handler certificates - 2 pts

  Yes

  No

  N/A

• The Food thermometer is present and in good condition - 2 pts

  Yes

  No

  N/A

• Food reminders are posted (hand washing technique, dish washing technique, food temps, etc.) - 2 pts

  Yes

  No

  N/A

• Ice Machines are clean, in good condition and devoid of mildew and mold - 2 pts

  Yes

  No

  N/A

• The juice machine is clean (exterior and interior) - 2 pts

  Yes

  No

  N/A

• Approved/required graphics are in use and in good condition - 2 pts

  Yes

  No

  N/A

• Menus are clean and in good condition - 2 pts

  Yes

  No

  N/A

• TableTop promotions are clean, wrinkle free, and in good condition - 2 pts

  Yes

  No

  N/A

• Two highchairs are available, clean, and in good condition - 2 pts

  Yes

  No

  N/A

• The dining area is clean, stocked, and organized - 2 pts

  Yes

  No

  N/A

• All Team Members are in uniform with name tag - 2 pts

  Yes

  No

  N/A

• The Guest dining, lounge area has proper ambiance, lighting, music, or TV (daily news or sports) - 2 pts

  Yes

  No

  N/A

• Quore: Bar Checklist is up to date

  Yes

  No

  N/A

• Quore: Kitchen Checklist is up to date

  Yes

  No

  N/A

• Quore: Breakfast Checklist is up to date

  Yes

  No

  N/A

• SOP Bottle for Bottle Transfer is up to date

  Yes

  No

  N/A

• SOP Returned Food to the Kitchen - is being followed

  Yes

  No

  N/A

Profit & Loss

• Total Food Revenue Restaurant exceeded budgeted Food Revenue MTD - 10 pts

  Yes

  No

  N/A

• Total Food Revenue Banquet: exceeded budgeted Food Revenue MTD - 10 pts

  Yes

  No

  N/A

• Total Restaurant & Banquet Food COGS is equal or less than the budgeted Food Cost % MTD - 10 pts

  Yes

  No

  N/A

• Total Food Labor Restaurant is equal or less than the F&B budget MTD - 10 pts

  Yes

  No

  N/A

• Total Food Labor Banquet is equal or less than the F&B department MTD - 10 pts

  Yes

  No

  N/A

• Total Food Profit exceeded budgeted profit for the previous month - 10 pts

  Yes

  No

  N/A

• Total Beverage Revenue Restaurant: exceeded budgeted Beverage Revenue MTD - 10 pts

  Yes

  No

  N/A

• Total Beverage Revenue Banquet exceeded budgeted Beverage Revenue MTD - 10 pts

  Yes

  No

  N/A

• Total Restaurant & Banquet Beverage COGS is equal or less than the budget for the previous month - 10 pts

  Yes

  No

  N/A

• Total Beverage Profit exceeded budgeted profit for the previous month - 10 pts

  Yes

  No

  N/A

ACCOUNTING

• SOP Beverage Inventory was submitted to accounting last month - 5 pts

  Yes

  No

  N/A

• The Beverage Inventory is maintained to Par - 5 pts

  Yes

  No

  N/A

• The Food Inventory is maintained at Par - 5 pts

  Yes

  No

  N/A

PEOPLE AND CULTURE COMMUNITY

• All the F&B positions are filled? - 5 pts

  Yes

  No

  N/A

• In the past month, have you hired any new employees?

  Yes

  No

• The Background Check SOP followed - 5 pts

  Yes

  No

  N/A

• An Offer Letter was issued? - 5 pts

  Yes

  No

  N/A

• Mission’s OnBoarding SOP was followed - 5 pts

  Yes

  No

  N/A

• Mission’s Training SOP was followed? - 5 pts

  Yes

  No

  N/A

• Were there any associate discipline issues in the past month ("Note 2o File" or "Corrective Action Form")?

  Yes

  No

• Was the Corrective Action Form used? - 5 pts

  Yes

  No

  N/A

• Mission’s Continuous Feedback SOP was followed - 5 pts

  Yes

  No

  N/A

OPERATIONS

• The hotel's GSS (Overall Satisfaction) exceeded the Brand benchmark - 10 pts

  Yes

  No

  N/A

• The hotel's GSS (Maintenance and Upkeep) exceeded the Brand benchmark - 10 pts

  Yes

  No

  N/A

• The hotel's GSS (Staff Service Overall) exceeded the Brand benchmark - 10 pts

  Yes

  No

  N/A

• The hotel's GSS (Room Cleanliness) exceeded the Brand benchmark - 10 pts

  Yes

  No

  N/A

• The hotel has any Out of Order Rooms to be handled by Corporate - 2 pts

  Yes

  No

  N/A

• The hotel has Out of Order Rooms to be handled by In-House Engineering - 5 pts

  Yes

  No

  N/A

• How many?

• Quore: The hotel is current on its PM Schedule for guestrooms - 5 pts

  Yes

  No

  N/A

• Quore: The hotel is current on its PM Schedule for public spaces - 5 pts

  Yes

  No

  N/A

• Quore: The hotel is current on its PM Schedule for back of house spaces - 5 pts

  Yes

  No

  N/A

• Quore: The Pool & Spa log is current - 5 pts

  Yes

  No

  N/A

• Quore: The hotel is assigning daily Room boards through Quore - 5 pts

  Yes

  No

  N/A

• Quore: The GRA's are self inspecting their rooms - 5 pts

  Yes

  No

  N/A

• Quore: The OM and/or Head Housekeeper is inspecting 3 rooms/per GRA per day - 5 pts

  Yes

  No

  N/A

• Quore: The hotel is utilizing the work order module - 5 pts

  Yes

  No

  N/A

• Quore: The hotel is utilizing the Lost & Found module - 5 pts

  Yes

  No

  N/A

• Quore: Room Attendants are routinely entering work orders - 5 pts

  Yes

  No

  N/A

• Quore: Facilities Checklist is up to date - 5 pts

  Yes

  No

  N/A

• SOP Team Huddle - OM conducting on daily basis and covers all outlined items - 5 pts

  Yes

  No

  N/A

• SOP Work Orders - Caught up and up to date - 5 pts

  Yes

  No

  N/A

• SOP Operations Manager Day - Is aware of hotel forecast for the week - 5 pts

  Yes

  No

  N/A

• Marriott Brand Audit: The hotel is current on the Self Audit - 10 pts

  Yes

  No

  N/A

• There are no pending items left to complete from the hotel’s last Brand QA - 10 pts

  Yes

  No

  N/A

• Training: All Team Members (30 days+) are Compliant with Brand - 10 pts

  Yes

  No

  N/A

• Training: All Team Members (30 days+) are Compliant with Mission Training Requirements (5 Team Members will be randomly selected) - 10 pts

  Yes

  No

  N/A

• SOP Cart Procedure - Room Attendant carts are free and clear of all linen and terry items - 2 pts

  Yes

  No

  N/A

• All contracted services were performed in the month - 5 pts

  Yes

  No

  N/A

Property Walk & Exterior

• Curb Appeal The hotel walkup and driveup has a great first impression - 10 pts

  Yes

  No

  N/A

• The overall condition of building exterior is in good condition - 2 pts

  Yes

  No

  N/A

• The Canopy lights are in good condition and working - 2 pts

  Yes

  No

  N/A

• The canopy pad is clean? - 2 pts

  Yes

  No

  N/A

• The canopy safety height clearance sign is in place - 2 pts

  Yes

  No

  N/A

• The Parking lot is in good condition and clean - 2 pts

  Yes

  No

  N/A

• The Parking lot is clearly striped, with ADA and other signage in good condition - 2 pts

  Yes

  No

  N/A

• All team members are parked in designated staff parking areas - 2 pts

  Yes

  No

  N/A

• All exterior light poles and building flood lights are in good condition and operable - 2 pts

  Yes

  No

  N/A

• All exterior doors are clean, in good condition and operate appropriately - 2 pts

  Yes

  No

  N/A

• All windows have been cleaned within the past twelve months professionally - 2 pts

  Yes

  No

  N/A

• All windows are properly sealed (cloudy/cracked windows) and all HVAC grills free of rust and/or damage visible from the exterior? - 2 pts

  Yes

  No

  N/A

• The Fencing or Barrier Wall areas are clean and in good condition - 2 pts

  Yes

  No

  N/A

• The Landscaping is in good condition, clean, and well maintained - 2 pts

  Yes

  No

  N/A

• All the trees are well maintained - 2 pts

  Yes

  No

  N/A

• The planters are in good condition, clean, proper plants, and attractive - 2 pts

  Yes

  No

  N/A

• All guest pathways are clean and in good condition, well lit and safe to pass - 2 pts

  Yes

  No

  N/A

• The required trashcan and smokers post are in place, in good condition, and clean? - 2 pts

  Yes

  No

  N/A

• The water hoses are stored properly - 2 pts

  Yes

  No

  N/A

• The sprinkler system is operating efficiently - 2 pts

  Yes

  No

  N/A

• The approved brand music is playing in public spaces and the speakers are clean - 2 pts

  Yes

  No

  N/A

• The required brand approved walkoff mats are in place and in good condition - 2 pts

  Yes

  No

  N/A

• The required brand graphics and signage are in place - 2 pts

  Yes

  No

  N/A

Dumpster

• The Dumpster Area is secured - 2 pts

  Yes

  No

  N/A

• The Dumpster Area pad is clean, and sanitary - 2 pts

  Yes

  No

  N/A

Elevator

• The elevator inspection certifications are posted and current - 2 pts

  Yes

  No

  N/A

• The elevators are clean inside and out, including threshold plates, landing area and walls - 2 pts

  Yes

  No

  N/A

• The elevator’s railing is clean and secured tightly to the wall - 2 pts

  Yes

  No

  N/A

• The brand approved elevator graphics are installed and in good condition - 2 pts

  Yes

  No

  N/A

Hallway and Corridors

• The hallways are clean and free of debris - 2 pts

  Yes

  No

  N/A

• The door frames and guestroom doors are clean and in good condition - 2 pts

  Yes

  No

  N/A

• The hallway lighting is working properly, in good condition, and free of bugs/dirt - 2 pts

  Yes

  No

  N/A

• The hallway windows are clean and bugs free - 2 pts

  Yes

  No

  N/A

• The hallway window treatments are clean and good condition - 2 pts

  Yes

  No

  N/A

• The hallway ceiling air vents are clean and in good condition - 2 pts

  Yes

  No

  N/A

• The filter changing logs posted on AC Units are current (required to be changed monthly) - 2 pts

  Yes

  No

  N/A

• The laundry chute doors are secured properly - 2 pts

  Yes

  No

  N/A

• The house phones (if any) are operational and auto ring to the switchboard - 2 pts

  Yes

  No

  N/A

• The guestroom door signs are clean and in good condition - 2 pts

  Yes

  No

  N/A

• All "EXIT" signs and Emergency Lighting are operable and in good condition - 2 pts

  Yes

  No

  N/A

• All ice and vending machines are clean and in good condition - 2 pts

  Yes

  No

  N/A

Lobby

• The Public area telephone is operational, clean, with appropriate signage, and unable to call guest rooms - 2 pts

  Yes

  No

  N/A

• The Lobby Flooring is clean and in good condition? - 2 pts

  Yes

  No

  N/A

• The Furniture is clean and in good condition - 2 pts

  Yes

  No

  N/A

• The Ceiling lights, wall lights, and display lights are free of debris/bugs, in good condition, and illuminated - 2 pts

  Yes

  No

  N/A

• The Lobby TV is clean, in good condition with the news channel on with CC - 2 pts

  Yes

  No

  N/A

• All decorative items are presentable and dust free - 2 pts

  Yes

  No

  N/A

• There is a Lobby beverage station available - 2 pts

  Yes

  No

  N/A

• The Market condenser units are clean and preventive maintenance schedule in place for the Refrigerator & Freezer - 2 pts

  Yes

  No

  N/A

Storage Rooms

• All storage rooms are clean, labeled, and organized - 2 pts

  Yes

  No

  N/A

• All storage/work rooms are secured to avoid guest entry - 2 pts

  Yes

  No

  N/A

Housekeeping

• All the Team Members are in proper uniform with a name badge? - 2 pts

  Yes

  No

  N/A

• Are all Housekeeping carts are properly stocked and chemicals labeled properly (all carts should be identical) - 2 pts

  Yes

  No

  N/A

• All Room attendant master keys are secured on their body (not on their carts), and they DO NOT have the deadbolt override access - 2 pts

  Yes

  No

  N/A

Fitness Center

• All fitness equipment is operable - 2 pts

  Yes

  No

  N/A

• All fitness equipment is in good condition and clean - 2 pts

  Yes

  No

  N/A

• Proper signage and equipment direction information is in place and in good condition - 2 pts

  Yes

  No

  N/A

• All required elements are in place (clock, scale, planter, hamper, decor, robe hooks, sanitizer wipes, and water station) - 2 pts

  Yes

  No

  N/A

• There are clean towels available - 2 pts

  Yes

  No

  N/A

• The emergency telephone operates correctly? - 2 pts

  Yes

  No

  N/A

• The television is operational. It meets current standards. There is an operational remote available for l guests to use - 2 pts

  Yes

  No

  N/A

• The fitness room is well ventilated and odor free - 2 pts

  Yes

  No

  N/A

• The fitness center is well lit, clean and in good condition (walls, floor, ceiling, and window coverings) - 2 pts

  Yes

  No

  N/A

Pool & Spa

• The underwater pool light is lit from dusk until dawn daily - 2 pts

  Yes

  No

  N/A

• The pool furniture is clean, in good condition, and rust free - 2 pts

  Yes

  No

  N/A

• All the life safety equipment is in place, clean and in good condition (safety ring, shepherds hook) - 2 pts

  Yes

  No

  N/A

• Emergency lighting and exit signage is in place and operational - 2 pts

  Yes

  No

  N/A

• The telephone auto ring to the switchboard or 911 is operational - 2 pts

  Yes

  No

  N/A

• Proper signage and equipment direction information is in place and in good condition - 2 pts

  Yes

  No

  N/A

• The Pool area is well lit, clean and in good condition (walls, floor, ceiling, and window coverings) - 2 pts

  Yes

  No

  N/A

• The Pool area is inspected, well /maintained, and serviced according to health code standards - 2 pts

  Yes

  No

  N/A

• All Pool supplies and equipment are stored properly - 2 pts

  Yes

  No

  N/A

• The Pool area is secured (gates, doors etc.) after closing hour - 2 pts

  Yes

  No

  N/A

Meeting Room

• All doors are clean and in good condition - 2 pts

  Yes

  No

  N/A

• All carpets are clean and in good condition - 2 pts

  Yes

  No

  N/A

• All walls are clean and in good condition - 2 pts

  Yes

  No

  N/A

• All ceiling tiles are clean and in good condition - 2 pts

  Yes

  No

  N/A

• All trashcans are clean and in good condition - 2 pts

  Yes

  No

  N/A

• All cabinets are clean and in good condition. There are no items lying around from prior meetings) - 2 pts

  Yes

  No

  N/A

• All audiovisual equipment is in good condition and working - 2 pts

  Yes

  No

  N/A

• All meeting room FF&E is clean and in good condition - 2 pts

  Yes

  No

  N/A

• All meeting room storage is organized - 2 pts

  Yes

  No

  N/A

Guest Laundry

• The minimum equipment requirement is met with operating instructions available - 2 pts

  Yes

  No

  N/A

• Proper signage is in place and in good condition - 2 pts

  Yes

  No

  N/A

• Guest Laundry products are either sold within the facility or there is signage in place that indicates where supplies can be purchased - 2 pts

  Yes

  No

  N/A

• Emergency lighting is in place and operational - 2 pts

  Yes

  No

  N/A

• The room is clean and in good condition (floors, ceilings, walls) - 2 pts

  Yes

  No

  N/A

• The telephone operates correctly - 2 pts

  Yes

  No

  N/A

Public Restroom

• The door is clean and in good condition - 2 pts

  Yes

  No

  N/A

• The walls and ceiling are clean and good condition - 2 pts

  Yes

  No

  N/A

• All lights are clean and working - 2 pts

  Yes

  No

  N/A

• All the partitions, dispensers and toilets are clean and in good condition - 2 pts

  Yes

  No

  N/A

• All the sinks (check for hot water), dispensers, and mirrors are clean and in good condition - 2 pts

  Yes

  No

  N/A

• The public restroom is in good condition with no broken or worn items - 2 pts

  Yes

  No

  N/A

• All amenity items are stocked (towels, toilet paper, tissue paper, soap, toilet seat covers, feminine hygiene products) - 2 pts

  Yes

  No

  N/A

Laundry Room

• The Laundry room area is clean and organized - 2 pts

  Yes

  No

  N/A

• The dryer lint traps are clean, and logs posted - 2 pts

  Yes

  No

  N/A

• The area behind the dryer is clean and free of lint - 2 pts

  Yes

  No

  N/A

• All washing machines are clean, free of lint, clean air filters, greased, and working properly - 2 pts

  Yes

  No

  N/A

• The emergency shutoff poster is hung, updated, and in good condition - 2 pts

  Yes

  No

  N/A

• The first aid kit is stocked and in good condition - 2 pts

  Yes

  No

  N/A

• The eye wash station is stocked and in good condition - 2 pts

  Yes

  No

  N/A

Engineering Office

• The Engineering office is clean and organized - 2 pts

  Yes

  No

  N/A

• Flammables are stored properly - 2 pts

  Yes

  No

  N/A

• The emergency shutoff poster is hung, updated, and in good condition - 2 pts

  Yes

  No

  N/A

• The first aid kit is stocked and in good condition - 2 pts

  Yes

  No

  N/A

Stairwells

• The stairwells are clean and in good condition (Floors, ceilings, walls, no bugs in lights etc.) - 2 pts

  Yes

  No

  N/A

• Stairwells are well lit and safe - 2 pts

  Yes

  No

  N/A

• No items are improperly stored - 2 pts

  Yes

  No

  N/A

• The proper signage and equipment direction information is in place and in good condition (In case of fire use stairwells etc.) - 2 pts

  Yes

  No

  N/A

• Emergency lighting and exit signage is in place and operational - 2 pts

  Yes

  No

  N/A

• All stairwell handrails are secured? - 2 pts

  Yes

  No

  N/A

PROFIT & LOSS

• Cleaning Supplies: Cost POR is within budget MTD - 10 pts

  Yes

  No

  N/A

• Guest Supplies: Cost POR is within budget MTD - 10 pts

  Yes

  No

  N/A

• Operating Supplies: Cost POR is within budget MTD - 10 pts

  Yes

  No

  N/A

• Linen: Cost POR is within budget MTD - 10 pts

  Yes

  No

  N/A

• Laundry Supplies: Cost POR is within budget MTD - 10 pts

  Yes

  No

  N/A

• Room Attendant's Minutes Per Occupied Room (MPOR) is within budget MTD - 10 pts

  Yes

  No

  N/A

• Labor Total Housekeeping: Cost POR is within budget MTD - 10 pts

  Yes

  No

  N/A

• Labor Laundry: Cost POR is within budget MTD - 10 pts

  Yes

  No

  N/A

• Labor Engineering: Cost POR is within budget MTD - 10 pts

  Yes

  No

  N/A

PEOPLE AND CULTURE COMMUNITY

• Are all the hotel’s positions filled? - 5 pts

  Yes

  No

  N/A

• In the past month, have you hired any new employees? If yes,

  Yes

  No

• The Background Check SOP was followed - 5 pts

  Yes

  No

  N/A

• An Offer Letter was issued? - 5 pts

  Yes

  No

  N/A

• Mission’s OnBoarding SOP was followed? - 5 pts

  Yes

  No

  N/A

• Mission’s Training SOP was followed? - 5 pts

  Yes

  No

  N/A

• Were there any associate discipline issues in the past month ("Note 2o File" or "Corrective Action Form")?

  Yes

  No

• Was the Corrective Action Form used? - 5 pts

  Yes

  No

  N/A

• Mission’s Continuous Feedback SOP was Followed - 5 pts

  Yes

  No

  N/A

• Select the "+" sign for each room inspection

ROOM INSPECTION

Room Number

• Room Number

Entry Door

• Condition of Door (paint chip, lock function, etc.) - 1 pt

  Yes

  No

  N/A

• Is clean - 1 pt

  Yes

  No

  N/A

• Kick plate is clean - 1 pt

  Yes

  No

  N/A

• Deadbolt works - 1 pt

  Yes

  No

  N/A

Carpet

• Is clean - 1 pt

  Yes

  No

  N/A

• No debris - 1 pt

  Yes

  No

  N/A

• Excellent condition - 1 pt

  Yes

  No

  N/A

Lighting

• All lights working - 1 pt

  Yes

  No

  N/A

• All desk lamps, floor lamps, fixtures are clean and stain free - 1 pt

  Yes

  No

  N/A

• Good condition - 1 pt

  Yes

  No

  N/A

Appliances

• Microwave (working, clean) - 1 pt

  Yes

  No

  N/A

• Fridge (working, clean, no water / ice found) - 1 pt

  Yes

  No

  N/A

• Coffee Maker (working, clean, no water) - 1 pt

  Yes

  No

  N/A

• HVAC filters are clean and working (working, clean,) - 1 pt

  Yes

  No

  N/A

Bathroom

• Shower Shower walls clean - 1 pt

  Yes

  No

  N/A

• Shower No hair on floor - 1 pt

  Yes

  No

  N/A

• Shower Tub clean - 1 pt

  Yes

  No

  N/A

• Shower Drain clean - 1 pt

  Yes

  No

  N/A

• Shower Chrome clean - 1 pt

  Yes

  No

  N/A

• Sink Is clean - 1 pt

  Yes

  No

  N/A

• Sink Drain is clean - 1 pt

  Yes

  No

  N/A

• Sink Chrome is clean - 1 pt

  Yes

  No

  N/A

• Vanity Mirror is Clean - 1 pt

  Yes

  No

  N/A

• Vanity Hand and bath towels clean, no hair, and staged - 1 pt

  Yes

  No

  N/A

• Vanity Hair dryer works - 1 pt

  Yes

  No

  N/A

• Vanity Soap and toiletries staged - 1 pt

  Yes

  No

  N/A

• Toilet Is clean - 1 pt

  Yes

  No

  N/A

• Toilet Toilet Paper is staged - 1 pt

  Yes

  No

  N/A

• Toilet In working order - 1 pt

  Yes

  No

  N/A

• Toilet Surrounding is clean and no liquid stains - 1 pt

  Yes

  No

  N/A

• Overall Floor tile in good condition - 1 pt

  Yes

  No

  N/A

• Overall Tile Grout is clean - 1 pt

  Yes

  No

  N/A

• Overall No hair on floor - 1 pt

  Yes

  No

  N/A

Air Quality

• No noticeable odor - 1 pt

  Yes

  No

  N/A

Bed

• Throw is clean and made - 1 pt

  Yes

  No

  N/A

• Linens are clean and made - 1 pt

  Yes

  No

  N/A

• Mattress is in good condition - 1 pt

  Yes

  No

  N/A

• Box spring is in good condition - 1 pt

  Yes

  No

  N/A

• Mattress covers have no stains and tags and not over 7 years old - 1 pt

  Yes

  No

  N/A

• Pillows are clean and fluffed - 1 pt

  Yes

  No

  N/A

• Pillows are not over 7 years old - 1 pt

  Yes

  No

  N/A

Closet

• Has iron (check for no water inside) - 1 pt

  Yes

  No

  N/A

• Has ironing board - 1 pt

  Yes

  No

  N/A

• Ironing board cover is in good condition - 1 pt

  Yes

  No

  N/A

• Has valet bags - 1 pt

  Yes

  No

  N/A

• Has hangers (min 3 men and 3 women) - 1 pt

  Yes

  No

  N/A

• Has linen bag - 1 pt

  Yes

  No

  N/A

Desk

• Is clean - 1 pt

  Yes

  No

  N/A

• Has guest information guide - 1 pt

  Yes

  No

  N/A

• Has HSIA holder - 1 pt

  Yes

  No

  N/A

Windows

• Clean (check the tracks) - 1 pt

  Yes

  No

  N/A

• Secured - 1 pt

  Yes

  No

  N/A

• Locked - 1 pt

  Yes

  No

  N/A

• Stops in place - 1 pt

  Yes

  No

  N/A

• No damage (crack, etc.) - 1 pt

  Yes

  No

  N/A

Drapes

• Condition - 1 pt

  Yes

  No

  N/A

• Are Clean - 1 pt

  Yes

  No

  N/A

• Provide Privacy - 1 pt

  Yes

  No

  N/A

• Works - 1 pt

  Yes

  No

  N/A

Furniture

• Is in good condition - 1 pt

  Yes

  No

  N/A

• Is kept clean (check above headboard, art, etc) - 1 pt

  Yes

  No

  N/A

• Is aligned - 1 pt

  Yes

  No

  N/A

Phone

• Working (Dial front desk and verity room number) - 1 pt

  Yes

  No

  N/A

• Check face plate (does it have 911, does the room number match on faceplate, and other instructions) - 1 pt

  Yes

  No

  N/A

• Is the phone clean? - 1 pt

  Yes

  No

  N/A

• Works and Remote - 1 pt

  Yes

  No

  N/A

• Is clean - 1 pt

  Yes

  No

  N/A

• Channel line up is available - 1 pt

  Yes

  No

  N/A

Pictures

• Is in good condition - 1 pt

  Yes

  No

  N/A

• Are clean and dust free - 1 pt

  Yes

  No

  N/A

Structure

• Walls, Ceiling etc. have no noticeable damage - 1 pt

  Yes

  No

  N/A

OPERATIONS

• All the walls, floors, and ceiling clean - 2 pts

  Yes

  No

  N/A

• The breakfast room is well lit and all lights working - 2 pts

  Yes

  No

  N/A

• The breakfast dining area is clean? - 2 pts

  Yes

  No

  N/A

• The breakfast tables and chairs are clean and organized? - 2 pts

  Yes

  No

  N/A

• The breakfast food served meets brand standards - 2 pts

  Yes

  No

  N/A

• All breakfast food and guest supplies are well stocked - 2 pts

  Yes

  No

  N/A

• All the approved signage is posted? - 2 pts

  Yes

  No

  N/A

• All team members are in approved uniform with name tags? - 2 pts

  Yes

  No

  N/A

• The storage and pantry are clean and organized? - 2 pts

  Yes

  No

  N/A

• All the temperature logs are current? - 2 pts

  Yes

  No

  N/A

• All the refrigerators are clean and organized? - 2 pts

  Yes

  No

  N/A

• All the food products inside the refrigerators are date labeled - 2 pts

  Yes

  No

  N/A

• The hotel’s GSS Breakfast food quality score exceeded the Brand benchmark - 10 pts

  Yes

  No

  N/A

• The hotel’s GSS Breakfast Service score exceeded the Brand benchmark - 10 pts

  Yes

  No

  N/A

• All team members are certified in ServSafe food handling - 2 pts

  Yes

  No

  N/A

PEOPLE AND CULTURE COMMUNITY

• Are all the hotel’s positions filled? - 5 pts

  Yes

  No

  N/A

• In the past month, have you hired any new employees?

  Yes

  No

• The Background Check SOP was followed - 5 pts

  Yes

  No

  N/A

• An Offer Letter was issued? - 5 pts

  Yes

  No

  N/A

• Mission’s OnBoarding SOP was followed? - 5 pts

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Mission’s Training SOP was followed? - 5 pts

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Were there any associate discipline issues in the past month ("Note 2 File" or "Corrective Action Form")?

  Yes

  No

• Was the Corrective Action Form used? - 5 pts

  Yes

  No

  N/A

• Mission’s Continuous Feedback SOP was Followed - 5 pts

  Yes

  No

  N/A

PROFIT & LOSS

• The prior month’s forecast is within +/ 3% - 10 pts

  Yes

  No

  N/A

• The hotel exceeded budgeted EBITDA % MTD - 20 pts

  Yes

  No

  N/A

• The A&G Department POR expense MTD is within budget - 10 pts

  Yes

  No

  N/A

OPERATIONS

• The hotel had comp rooms since the last visit resulting in a loss of revenue (excluding NCI expense and approved charitable donations) - 5 pts

  Yes

  No

  N/A

• All Customer Care emails were closed within 48 hrs and the DOO had been copied on all responses - 5 pts

  Yes

  No

  N/A

• The hotel met the action plan from the last Mission 360 visit - 5 pts

  Yes

  No

  N/A

• SOP: Schedules with accurate forecasts and approved format are posted by each department - 5 pts

  Yes

  No

  N/A

• Quore: GM inspect minimum 2 rooms per day - 5 pts

  Yes

  No

  N/A

• Tripadvisor weekly campaigns have been sent - 5 pts

  Yes

  No

  N/A

• The daily BAR rate strategy was reviewed (house counts, room types, OOO room status, and Comp Set Rates) - 5 pts

  Yes

  No

  N/A

• Weekly Mission Briefing Meetings were conducted and shared in Mission Accomplished Email? - 5 pts

  Yes

  No

  N/A

• GM regularly send Mission Accomplished Emails following the intent? - 5 pts

  Yes

  No

  N/A

• Training: All Management Team Members are Compliant with Brand & Mission training standards (5 Team Members will be randomly selected) - 5 pts

  Yes

  No

  N/A

• MOD SOP is being followed and designated MODs are relaying information in Mission Accomplished email - 5 pts

  Yes

  No

  N/A

• Hotel is compliant with approved wages - 5 pts

  Yes

  No

  N/A

• Hotel schedule is complaint with accurate forecast - 5pts

  Yes

  No

  N/A

SALES AND MARKETING

• The GM is active in the Chamber of commerce, CVB and Rotary or Lions - 10 pts

  Yes

  No

  N/A

• Monthly Conversion Rate reports from Brand Reservation center are being reviewed with Sales Manager(s) and VPR and saved ? - 5 pts

  Yes

  No

  N/A

REVENUE

• The hotels RevPAR Index exceeded 100% MTD - 20 pts

  Yes

  No

  N/A

• GM leads weekly RevMax meeting - 5 pts

  Yes

  No

  N/A

PEOPLE AND CULTURE COMMUNITY

• Are all the hotel’s management and supervisory positions filled? - 5 pts

  Yes

  No

  N/A

• The SOP for Interviewing utilized - 5 pts

  Yes

  No

  N/A

• An Offer Letter was issued? - 5 pts

  Yes

  No

  N/A

• Mission’s OnBoarding SOP was followed? - 5 pts

  Yes

  No

  N/A

• Mission’s Training SOP followed? - 5 pts

  Yes

  No

  N/A

• Were there any associate discipline issues in the past month ("Note 2o File" or "Corrective Action Form")?

  Yes

  No

• Was the Corrective Action Form used? - 5 pts

  Yes

  No

  N/A

• The hotel is practicing Mission’s Reward & Recognition program - 5 pts

  Yes

  No

  N/A

• The hotel conducted their monthly team luncheon - 5 pts

  Yes

  No

  N/A

• Associate engagement survey have been completed for the previous quarter? - 5 pts

  Yes

  No

  N/A

• 80-90? - 10 pts

  Yes

  No

• 90 or higher? - 20 pts

  Yes

  No

• The hotel team (management staff and minimum of 5 hourly associates) participated in a community service event within the last 6 months (Habitat for Humanity, AdoptaHighway, Girls & Boys Club, etc.)? - 5 pts

  Yes

  No

  N/A

• The hotel completed the monthly safety training - 5 pts

  Yes

  No

  N/A

• Mission’s initiatives (Rewards and Recognition, etc.) are posted? - 5 pts

  Yes

  No

  N/A

ACCOUNTING

• Bank deposits were verified in accordance with company SOP. (Check Dropbox for uploaded deposit slips). (Accounting special approval outside of guidelines) - 5 pts

  Yes

  No

  N/A

• SOP Time edit procedures are followed - 5 pts

  Yes

  No

  N/A

• SOP Charge back was followed in a timely manner - 5 pts

  Yes

  No

  N/A

• SOP Petty Cash was followed - 5 pts

  Yes

  No

  N/A

• SOP Group TA Commission Accrual. is followed - 5 pts

  Yes

  No

  N/A

• SOP AR (Collection) 91 + days balance is zero (O) - 5 pts

  Yes

  No

  N/A

• The "Monthly Closing Schedule" file is submitted by the deadline - 5 pts

  Yes

  No

  N/A

• Biweekly payroll was submitted by the deadline - 5 pts

  Yes

  No

  N/A