ABO Audit - All About Standards

• Conducted on

  Date

• Client / Site

• Prepared by

Externals & Entrance

• External plants alive

  Yes

  No

  N/A

• Plant pots clean & litter free

  Yes

  No

  N/A

• Brand plaque, door handles & hinges polished with no brass residue

  Yes

  No

  N/A

• Menu stand up to date with menu straight in box

  Yes

  No

  N/A

• A-board with relevant insert for day part and clean

  Yes

  No

  N/A

• Signage clean, no damage, lit where appropriate

  Yes

  No

  N/A

• Windows sparkling clean inside & out

  Yes

  No

  N/A

• Front of the bar clean, litter & graffiti free

  Yes

  No

  N/A

• Whole of external area free of empty glassware

  Yes

  No

  N/A

• Ash trays clean & empty

  Yes

  No

  N/A

• All light bulbs working

  Yes

  No

  N/A

• Outside tables set up to spec

  Yes

  No

  N/A

• Awnings & Umbrellas clean and in good condition

  Yes

  No

  N/A

• External furniture clean, in good condition & gum free

  Yes

  No

  N/A

• Heaters working and clean

  Yes

  No

  N/A

• Entrance pavement/tiles/mat clean

  Yes

  No

  N/A

• Host/podium stand clean, tidy & in good condition

  Yes

  No

  N/A

• ABO Clock inside bar set at right time & dusted

  Yes

  No

  N/A

Toilets

• Toilets clean and fresh smelling

  Yes

  No

  N/A

• Floor, tiles and mirrors sparkling

  Yes

  No

  N/A

• No graffiti on toilet doors

  Yes

  No

  N/A

• All locks working

  Yes

  No

  N/A

• Light bulbs working

  Yes

  No

  N/A

• Hot water is hot and cold water is cold

  Yes

  No

  N/A

• Sinks & taps sparkling

  Yes

  No

  N/A

• Baylis & Harding soap & cream dispensers full

  Yes

  No

  N/A

• Toilet paper dispensers full

  Yes

  No

  N/A

• Hand dryers clean and working

  Yes

  No

  N/A

• Toilet checks completed every hour - checklist BOH only (not guest facing)

  Yes

  No

  N/A

• Vents in each toilet cubicle dust free

  Yes

  No

  N/A

Atmosphere

• Bar smells fresh

  Yes

  No

  N/A

• Bar is a comfortable temperature

  Yes

  No

  N/A

• Appropriate music playing at correct level for time of day with speakers working

  Yes

  No

  N/A

Front Bar

• Bar dry, polished and smear free with NO clutter on bar except garnish jars

  Yes

  No

  N/A

• Tiling clean, crack free and secure

  Yes

  No

  N/A

• Bar snacks portioned in sealed medium Kilner jars and displayed on front bar

  Yes

  No

  N/A

• Are team members asking if guests want to buy a portion of snacks at the bar?

  Yes

  No

  N/A

• Lights above bar straight, dust free and all working

  Yes

  No

  N/A

• All stations set up including tongs, fruit, jiggers and ice scoops

  Yes

  No

  N/A

• No black plastic straws, only eco ones

  Yes

  No

  N/A

• Legal and statutory notices displayed

  Yes

  No

  N/A

• All garnishes in small sealed Kilner jars on bar to spec

  Yes

  No

  N/A

• Lillies - fresh, vase filled with ice & topped with soda

  Yes

  No

  N/A

• Olive & nut Kilner jars sparkling clean showing contents and well stocked

  Yes

  No

  N/A

Back Bar

• Wine & Spirit wall fully stocked (2 bottles deep for old style back bar)

  Yes

  No

  N/A

• Wine carafes merchandised on back bar to drive 500ml carafe awareness

  Yes

  No

  N/A

• Back bar follows merchandising guidelines

  Yes

  No

  N/A

• Wine sinks full of ice

  Yes

  No

  N/A

• Glassware clean and to brand spec

  Yes

  No

  N/A

• Back bar clean, uncluttered and neat (nothing visible that we do not sell)

  Yes

  No

  N/A

• All branded glassware used appropriately

  Yes

  No

  N/A

• Mirrors sparkling

  Yes

  No

  N/A

• Fridge doors sparkling, clean internally & fully stocked with lights on, front labels facing towards guest

  Yes

  No

  N/A

• All lighting working

  Yes

  No

  N/A

• Brand spec cups, teapots, crockery & cutlery - e.g. duck egg cups

  Yes

  No

  N/A

• Coffee area fully stocked with smarties, all varieties of teas, mini milk bottles, soya milk available

  Yes

  No

  N/A

• Coffee machine clean and working with porter filters on

  Yes

  No

  N/A

• Office secure - office door and safe locked at all times

  Yes

  No

  N/A

Floor

• Mirrors sparkling and smear free

  Yes

  No

  N/A

• Floor clean and polished

  Yes

  No

  N/A

• Tables all clean and not sticky

  Yes

  No

  N/A

• Tables and chairs free from chewing gum

  Yes

  No

  N/A

• Tables and chairs straight and organised

  Yes

  No

  N/A

• Walls and pillars clean

  Yes

  No

  N/A

• Paint free from chips

  Yes

  No

  N/A

• Skirting clean and dust free including stairs and corners

  Yes

  No

  N/A

• Table plants in copper tins and tidy

  Yes

  No

  N/A

• Tea light candles (in glass holder) lit on each table from dusk

  Yes

  No

  N/A

• Waiter station clean and tidy

  Yes

  No

  N/A

• Blackboards displaying between 4-6 of brand messages - 5 o’clocktails, masterclasses, coffee, burgers, lunch, bookings

  Yes

  No

  N/A

• Top of sauce bottles & lids clean

  Yes

  No

  N/A

• Salt & pepper clean and full

  Yes

  No

  N/A

• Menus clean and facing door - appropriate for time of the day (e.g. brunch menu, set menu)

  Yes

  No

  N/A

• Cocktail masterclass station tidy with no unnecessary clutter/displays

  Yes

  No

  N/A

• Lighting, fans & air con clean and working

  Yes

  No

  N/A

• Correct marketing materials on display

  Yes

  No

  N/A

• Open kitchen - no clutter on pass

  Yes

  No

  N/A

• No handwritten notices in use

  Yes

  No

  N/A

• Signage for table bookings only our 1 hour before booking and sign as per brand guidelines

  Yes

  No

  N/A

• Gift card display visible in the bar

  Yes

  No

  N/A

Team

• Welcomed within 5 mins of entering the bar

  Yes

  No

  N/A

• Team members smiling

  Yes

  No

  N/A

• All FOH wearing correct uniform of white shirt, beige apron, dark trousers & dark shoes - looking tidy. Manager looks smart

  Yes

  No

  N/A

• Chefs in clean pressed whites

  Yes

  No

  N/A

• Team member to know Spec of the Week - 3 specs (wine, cocktail, food)

  Yes

  No

  N/A

• Team member knowledgeable about drinks and food ordered and knows what correct spec should be

  Yes

  No

  N/A

• Speedy payment (within 3 mins)

  Yes

  No

  N/A

Food Quality

• Allergen/dietary requirements addressed at point of order?

  Yes

  No

  N/A

• All food items available

  Yes

  No

  N/A

• Team recommendation/upsell on food menu

  Yes

  No

  N/A

• Presented to Brand Standards (check cookbook)

  Yes

  No

  N/A

• Served within 15 minutes

  Yes

  No

  N/A

• Presented on correct crockery

  Yes

  No

  N/A

• Cutlery and condiments taken to the table

  Yes

  No

  N/A

• Food temperature correct

  Yes

  No

  N/A

• Receive a check-back and offered second drinks

  Yes

  No

  N/A

• Attentive service - what else can I get you? Dessert/tea or coffee

  Yes

  No

  N/A

• Deliveroo tablet switched on and accepting orders

  Yes

  No

  N/A

Drinks Quality

• Correct glassware used

  Yes

  No

  N/A

• Correct garnish & ice if appropriate

  Yes

  No

  N/A

• Draught beers & wine served at correct temperatures

  Yes

  No

  N/A

• Cocktails served within an appropriate timeframe & to spec

  Yes

  No

  N/A

• All products available

  Yes

  No

  N/A

• Wine glass served in carafe with wine glass

  Yes

  No

  N/A

• Every hot drink served with a shot glass full of chocolate treats

  Yes

  No

  N/A

• Tray used for drinks served to table

  Yes

  No

  N/A