Cover Sheet
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Audit conducted by
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Engineer
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Conducted on
Engineer KPI Performance Status
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Review the individual KPI scores, are they on target?
Administration Records
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Has the engineer submitted weekly overtime claims consistently and accurately?
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Has the engineer submitted an expense claim in the last 2 months?
Repair Service Report Quality
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Work order number and customer name
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Has the call ahead activity & on-site labour time been captured against the WO T&M lines
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Has the engineer included reference to the generic risk assessment or attached a dynamic risk assessment
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Reviewing the service report work description, has sufficient detail been included in the text summary?
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Is the customer signature captured on the service report
Install Service Report Quality
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Work order number and customer name
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Has the call ahead activity & on-site labour time been captured against the WO T&M lines
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Has the engineer included reference to the generic risk assessment or attached a dynamic risk assessment
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Reviewing the service report work description, has sufficient detail been included in the text summary?
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Is the customer signature captured on the service report
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Has the installation feedback been recorded in sufficient detail & clarity
Commercial Activity
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Has the engineer used the MRQ tool?
