We are interested in how your day is going and what e can do to help; do you have time to answer a few questions?
Names of Employees
What's working well?
What's not going well; what keeps you up at night concerning our patient care or safety?
Do you have all the resources / tools you need to do an exceptional job; if not, what would help you provide better patient care?
How can we help you to better perform / succeed in your job so we always provide outstanding patient care
Good morning/afternoon, my name is ____________ and I am from administration. I am visiting with you today because I am interested in finding out how we are doing during your hospital stay. Would you mind answering a few questions?
Is our staff responding to you when you call for help and checking in to see if you need anything?
Are we managing your pain appropriately?
Do you have any concerns you would like to discuss?
Within the next two weeks you will receive a satisfaction survey from Healthstream. This survey is an important tool for Anderson County Hospital to share your patient experience with our leaders and staff. Receiving the highest score is the goal of our hospital leadership, staff and caregivers. Can we count on you to complete and return the survey?
Is there anything I can do for you before I leave, I have time?
Give patient your business card and contact number.