Act 4: Perfect at peak

• Conducted on

  Date

• Prepared by

• Site Name
  Address

• Date

  Date

1. Are we doing a great job recruiting guests?

• Are the externals well kept?

  Yes

  No

• Have you given the guests a reason to visit on social media?

  Yes

  No

• Are the A boards displaying the correct information?

  Yes

  No

  N/A

• Does the appearance of the door supervisors appropriately reflect the business?

  Yes

  No

  N/A

• Have you got prompts for the guests to book with you?

  Yes

  No

  N/A

2. Does the atmosphere feel electric?

• Is the lighting level appropriate for the time of evening and level of custom?

  Yes

  No

• Is the lighting being regularly reviewed during the evening?

  Yes

  No

• Is the music level appropriate for the time of evening and level of custom?

  Yes

  No

• Is the entertainment (DJ or live music) correct for the market?

  Yes

  No

  N/A

• Is the DJ or Band interacting with the crowd?

  Yes

  No

  N/A

• Is there a 'dance' area cleared?

  Yes

  No

3. Are our team upbeat and raising the bar?

• Are your guests being acknowledged at the bar within 30 seconds?

  Yes

  No

• Are the team having fun?

  Yes

  No

• Are the team in correct uniform?

  Yes

  No

• Are the team being friendly?

  Yes

  No

• Is their natural energy infectious?

  Yes

  No

4. Do our guests feel comfortable?

• Is the bar counter dry? No sticky elbows for our guests

  Yes

  No

• Are the toilets clean, fully stocked and being maintained?

  Yes

  No

• Are the tables clean (wiped) and glasses cleared?

  Yes

  No

• Is the temperature comfortable for our guests?

  Yes

  No

• Is there a quieter seated area?

  Yes

  No

5. Are we all over it?

• Is there a shift planner in place for the team? <br>Breaks avoid peak, till assignments, job roles, toilet checks, floor, sports, band etc.

  Yes

  No

• Is there enough fruit cut for the evening?<br>Extra stored in the fridge?

  Yes

  No

• Is there enough ice for the evening?<br>Extra stored in the freezer

  Yes

  No

• Are the glass shelves fully stocked with spare washed and ready to go?

  Yes

  No

• Is the cellar well organised with empties out so that barrels can be easily changed?

  Yes

  No

• Is the bar set up in cockpits?

  Yes

  No

• Are team members having to leave their sections of the bar?

  Yes

  No

• Are the fridges stocked a minimum of 2 hours before peak service?

  Yes

  No

• Are the fridge layouts correct? Based on rate of sale, GP and cockpits.

  Yes

  No

• Are the tills stocked up with change?

  Yes

  No

• Are the bookings reserved and well dressed?

  Yes

  No

  N/A

6. Are we selling?

• Double up messaging visible and abundant in all areas of the bar

  Yes

  No

• Are the team up selling to every guest?

  Yes

  No

• Are the team aware of the sales targets for today?

  Yes

  No

• Are there drinks menus on the bar?

  Yes

  No

• Only items we sell visible on the bar?

  Yes

  No

• Are there shots team on the floor selling?

  Yes

  No

• Is the DJ announcing order at table at peak?

  Yes

  No

  N/A

• Are the screens displaying advertising?

  Yes

  No