Flight and Observation Info

  • Flight Number

  • TRMC

  • Stand

  • Conducted on

  • TSM

Role models expected behaviours, Hallmarks and consistent uniform standards

Role models expected behaviours, Hallmarks and consistent uniform standards

  • Uniform correct (inc PPE)?

  • Aware of the Hallmarks?

  • Able to access JFE & Ultra

Proactive time managment, ready and prepared

Was the ADM fully prepared for the departure (Phone and IPad charged etc)

Gate team engagement

Expectations during departure - Did the ADM visit the gate and set the correct tone and clear expectations - proactive interaction with with customer (inc H/B), GTL to ensure FCR when possible, adherence to punctuality targets, share what you know re the departure

A/C readiness

Jetty positioning, walk a/c, ref & cockpit check, check cleaning check overall readiness (inc Water/ Waste), engage with onboard teams (G4S, Eng)?

Crew engagement

Introduction, exchange CTC details, share what you know, advise time to expect customers

Adherence to punctuality targets

Accurate and timely update of TOBT, BOT, CGOT, RTG?

Post doors

GT App updated, Delay codes are as accurate as info known at time. Delays called through, Depts advised, De-brief Gate team?

Visibilty

Did regular physical checks of teams take place, oversight & guidance given where needed, focus given to gate team if flowing well?

Development / Future

What do they want re their future, ideas for their development, feedback re role, what do they want to see from their management team

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