ADM 1-2-1 & General observation document 2018

• Flight Number

• TRMC

• Stand

• Conducted on

  Date

• TSM

Role models expected behaviours, Hallmarks and consistent uniform standards

• Uniform correct (inc PPE)?

  Yes

  No

• Aware of the Hallmarks?

  Yes

  No

  N/A

• Able to access JFE & Ultra

  Yes

  No

Was the ADM fully prepared for the departure (Phone and IPad charged etc)

Expectations during departure - Did the ADM visit the gate and set the correct tone and clear expectations - proactive interaction with with customer (inc H/B), GTL to ensure FCR when possible, adherence to punctuality targets, share what you know re the departure

Jetty positioning, walk a/c, ref & cockpit check, check cleaning check overall readiness (inc Water/ Waste), engage with onboard teams (G4S, Eng)?

Introduction, exchange CTC details, share what you know, advise time to expect customers

Accurate and timely update of TOBT, BOT, CGOT, RTG?

GT App updated, Delay codes are as accurate as info known at time. Delays called through, Depts advised, De-brief Gate team?

Did regular physical checks of teams take place, oversight & guidance given where needed, focus given to gate team if flowing well?

What do they want re their future, ideas for their development, feedback re role, what do they want to see from their management team