Flight and Observation Info
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Flight Number
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TRMC
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Stand
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Conducted on
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TSM
Role models expected behaviours, Hallmarks and consistent uniform standards
Role models expected behaviours, Hallmarks and consistent uniform standards
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Uniform correct (inc PPE)?
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Aware of the Hallmarks?
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Able to access JFE & Ultra
Proactive time managment, ready and prepared
Was the ADM fully prepared for the departure (Phone and IPad charged etc)
Gate team engagement
Expectations during departure - Did the ADM visit the gate and set the correct tone and clear expectations - proactive interaction with with customer (inc H/B), GTL to ensure FCR when possible, adherence to punctuality targets, share what you know re the departure
A/C readiness
Jetty positioning, walk a/c, ref & cockpit check, check cleaning check overall readiness (inc Water/ Waste), engage with onboard teams (G4S, Eng)?
Crew engagement
Introduction, exchange CTC details, share what you know, advise time to expect customers
Adherence to punctuality targets
Accurate and timely update of TOBT, BOT, CGOT, RTG?
Post doors
GT App updated, Delay codes are as accurate as info known at time. Delays called through, Depts advised, De-brief Gate team?
Visibilty
Did regular physical checks of teams take place, oversight & guidance given where needed, focus given to gate team if flowing well?
Development / Future