Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Inspection Details
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Chef Manager
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Email
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Date of last Aegis Internal Audit
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Evidence of non Compliances closed out
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Details of non compliance:
Non Compliance
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Type of non compliance
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Date item completed
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Evidence of item completed
General Requirements
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Local Council Food Business Certificate is current?
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Date of Local Council last audit?
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Details of Local Council audit.
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Communication
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Evidence of Facility Staff Meeting Minutes where Excellence in Dining project was discussed?
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Date of Meeting
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Details of Minutes
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Evidence of Facility Resident Meeting Minutes where Excellence in Dining project was discussed?
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Date of Meeting
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Details of Minutes
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Evidence of Resident Meal Satisfaction Survey before Excellence in Dining project was introduced
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Date of Survey
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Details of Survey
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Evidence of Resident Meal Satisfaction Survey after Excellence in Dining project was introduced
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Date of Survey
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Details of Survey
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Do Staff have access to Aegis Excellence in Dining Program information when the Chef Manager is not on duty?
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Details of System for Access;
Environment
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Servery Information
Servery
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Servery Name
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Level of Care
- Low Care
- High Care
- Dementia
- Extra Services
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Meal Period
- Breakfast
- Lunch
- Dinner
- Morning Tea
- Afternoon Tea
- Supper
- N/A
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Are the dining tables clean and set according to Excellence in Dining standards?
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Take photo of dining table settings
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Dining room noise level appropriate for eating meals
- very quiet
- low level of noise
- moderate level of noise
- very noisy
- extremely noisy
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Is there any music playing?
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If music is playing; is it appropriate for eating meals and is the level of music suitable?
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Is the TV on?
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Are there any off-putting smells in the room?
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Is there nice food smells in the room that entices the appetite?
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Is the environment pleasant, relaxed and conducive to eating?
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Is the lighting suitable for eating meals?
Food Service Delivery
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Tray Service Information
Tray Service
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Wing Name
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Level of Care
- Low Care
- High Care
- Dementia
- Extra Services
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Meal Period
- Breakfast
- Lunch
- Dinner
- Morning Tea
- Afternoon Tea
- Supper
- N/A
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Meal trays are set as per Aegis "Excellence in Dining" standard
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Resident name tag with photo is on the tray? (Name tag is clean)
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Correct resident meal is plated on tray?
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Crockery and cutlery are clean with no chips?
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AIN's are ready to collect the food trolley for meal service?
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Is the plated Food Temperature within acceptable temperature range >60
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Is the Food Quality to Aegis "Excellent in Dining" Standard?
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Level of Food Texture
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Take Photo of Plated Meal
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Servery Information
Servery
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Servery Name
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Level of Care
- Low Care
- High Care
- Dementia
- Extra Services
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Meal Period
- Breakfast
- Lunch
- Dinner
- Morning Tea
- Afternoon Tea
- Supper
- N/A
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What is the meal ordering system used?
- Pre-ordered one day ahead
- Orders taken at the table
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Servery is ready for meal service; Bain Marie preheated/heat lamps on, plates preheated, servery is clean and organised
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AIN's are in the Dining Room ready for service
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Correct meal period menu is displayed
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Crockery is clean, no chips or stains?
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Cutlery is clean?
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Plastic Thermal Equipment is clean?
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Clearing trolley is ready with splash guard, plastic scrapper, cutlery bucket with water/detergent, wiping cloth and spray bottle
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Staff Questions
Staff
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What can you tell me about Excellence in Dining?
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Can you explain the food items on today's menu?
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Staff are in Uniform with Name Badge?
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Kitchen Hand & AIN (in charge) are working together with meal delivery system (Resident Meal Ordering Form being used to check resident diet analysis)
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Were residents told that meal service was due to start?
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Is the resident positioned in such a way as to enable them to eat safely and promote maximum independence?
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How is the resident positioned?
- dining chair
- wheelchair
- day bed chair
- bed
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Is the table positioned within reach for the resident?
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Were drinks within reach for the resident?
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Did anyone assist the resident to set up items for their meal?
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Assisted by;
- AIN
- EN
- RN
- Family Member
- Catering Staff Member
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Is the meal within reach?
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Was the protein at 6 o'clock on the plate when served to the resident?
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Did staff serve from the right?
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Did staff clear from the right?
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Did staff follow suitable dining room etiquette during meal service?
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Did staff scrap left over food and stack dirty plates quietly?
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Is the Food Quality to Aegis "Excellent in Dining" Standard?
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Level of Food Texture
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Take Photo of Plated Meal
Assistance
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Was the resident fully independent?
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Was the resident given assistance to cut food / open lids if required?
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Was the resident given assistance to eat or drink as required?
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Who gave assistance?
- AIN
- EN
- RN
- Family Member
- Catering Staff Member
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Did the staff member giving assistance with the resident meal use a chair/stool while assisting?
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What did the assistance involve?
Monitoring
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Did you see anyone monitor how much the resident consumed?
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Who
- AIN
- EN
- RN
- Family Member
- Catering Staff Member
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Was an alternative offered if the meal was not eaten?
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If the resident ate less than half of their meal was encouragement provided to eat more?
Activities / Staffing
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Did planned regular activities occur during the meal service?
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What occurred;
- medication round
- assessments
- visitors
- other
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Were family members or carers present at the meal service?
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Did their presence appear to distract the resident from eating or did it appear to encourage the resident to eat more?
Meal Interruptions
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Was the resident able to eat their meal without interruptions?
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Comment on what / who interrupted their meal?
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What were they?
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Which of those interruptions were urgent?
Resident Information
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Resident Diet Analysis Records are followed?
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Resident Information
Resident
Additional Information
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Additional Notes/Comments
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Resident Name
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Level of Care
- Low Care
- High Care
- Dementia
- Extra Services
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Diet
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Texture
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Meal Size
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What did you enjoy about today's meal?
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What would you like to see improved with the meal service?
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Action Required
- None
- Correction Action Record
- Record of Conversation
- Warning Letter
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Re-inspection Required
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Time before next inspection
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DECLARATION: I have read this report and understand the contents
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Chef Manager / Facitily Manager signature
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Central Office signature
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NOTE: assessment report contains findings from date/time of inspection only
Contact Details
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Aegis Aged Care Group
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Address: 90 Goodwood Pde Burswood Perth WA 6103
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Telephone: (08) 6254 8200
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Fax: (08) 6254 8299
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Email: operations@aegiscare.com.au
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Web: www.aegiscare.com.au
www.aegiscare.com.au -
ABN: 97 377 986 723