Air New Zealand Hotel Site Inspection

• Audit Title

• Conducted on

  Date

• Hotel Name

• Name of Hotel Manager

• Prepared by

• Team Members

• Hotel Pics / Reception / Location

  Media

• Time to Airport

  Yes

  No

  N/A

• Occupancy Rate of Hotel:

  Yes

  No

  N/A

• Base Clientele: (%) - Business, Leisure and Conference

LOBBY / RECEPTION AREA

• Is access to the Hotel protected by a security gate

  Yes

  No

  N/A

• Safe drop off area for crew transport

  Yes

  No

  N/A

• Good Access and functional lobby

  Yes

  No

  N/A

• Option for crew check in area

  Yes

  No

  N/A

• Discrete area for issuance of allowances

  Yes

  No

  N/A

• First Room Pics

  Media

• Room Type / Name

• Rm No Inspected

• Size of room

• Guest Room Door

  Select Card Key Auto Close Emerg Lock override Deadlock Pullover chain Pullover Latch Viewing Portal No viewing portal

  • Card
  • Key
  • Auto Close
  • Emerg Lock override
  • Deadlock
  • Pullover chain
  • Pullover Latch
  • Viewing Portal
  • No viewing portal

Room Facilities

• What size of bed is fitted in the room

  King

  Queen

  Double Queen

  Single

  Other

• Room Features

  Select Full Lenght Mirror Iron + Board No iron+ board No Full Lenght Mirror MiniBar/Fridge No Minibar/Fridge Hair Dryer Coffee Making Facilities No Coffee Making Facilities Luggage Rack No Luggage Rack Laptop Safe Regular Size Safe TV (English) Alarm Clock/Radio DVD Players Message Service Local Calls Int Calls Torch Seating Area Desk & Chair

  • Full Lenght Mirror
  • Iron + Board
  • No iron+ board
  • No Full Lenght Mirror
  • MiniBar/Fridge
  • No Minibar/Fridge
  • Hair Dryer
  • Coffee Making Facilities
  • No Coffee Making Facilities
  • Luggage Rack
  • No Luggage Rack
  • Laptop Safe
  • Regular Size Safe
  • TV (English)
  • Alarm Clock/Radio
  • DVD Players
  • Message Service
  • Local Calls
  • Int Calls
  • Torch
  • Seating Area
  • Desk & Chair

• Does the room effectively “Black out” for daytime sleep

  Yes

  No

  N/A

• Can the temp of air conditioning be controlled // Min and Max temperature

  Yes

  No

  N/A

• Background noise level acceptable, no air conditioning in Dbs

• Air conditioning on full, noise acceptable in Dbs

• Door Slam noise acceptable in Dbs

• Corridors lined with carpet

  Yes

  No

  N/A

• Crew will not be placed in rooms with adjoining doors

  Yes

  No

  N/A

Windows / Balconies

• Window paning

  Single

  Double

  Triple

  Hush

• Open? If so how far (in mm)?

  Yes

  No

  N/A

• Is the Lower edge of window opening above 1.1m:

  Yes

  No

  N/A

• Does the room have a balcony:

  Yes

  No

  N/A

• Are balcony doors secure

  Yes

  No

  N/A

• Is balcony balustrade above 1.1m (1100mm)?

  Yes

  No

  N/A

Bathroom Facilities

• Is the Bathroom of good size

  Yes

  No

  N/A

• Does the bathroom have adequate lighting

  Yes

  No

  N/A

• Handrail to minimise potential to fall

  Yes

  No

  N/A

• Power outlets distance from water (>600 recommended)

  Yes

  No

  N/A

• Bathroom Features

  Select Spa Shower Bath Shower over Bath

  • Spa
  • Shower
  • Bath
  • Shower over Bath

• Bathroom Amenities

• Second Room pics

  Media

• Room Type / Name

• Rm No Inspected

• Size of room

• Guest Room Door

  Select Card Key Auto Close Emerg Lock override Deadlock Pullover chain Pullover Latch Viewing Portal No viewing portal

  • Card
  • Key
  • Auto Close
  • Emerg Lock override
  • Deadlock
  • Pullover chain
  • Pullover Latch
  • Viewing Portal
  • No viewing portal

Room Facilities

• What size of bed is fitted in the room

  King

  Queen

  Double Queen

  Single

  Other

• Room Features

  Select Full Lenght Mirror Iron + Board No iron+ board No Full Lenght Mirror MiniBar/Fridge No Minibar/Fridge Hair Dryer Coffee Making Facilities No Coffee Making Facilities Luggage Rack No Luggage Rack Laptop Safe Regular Size Safe TV (English) Alarm Clock/Radio DVD Players Message Service Local Calls Int Calls Torch Seating Area Desk & Chair

  • Full Lenght Mirror
  • Iron + Board
  • No iron+ board
  • No Full Lenght Mirror
  • MiniBar/Fridge
  • No Minibar/Fridge
  • Hair Dryer
  • Coffee Making Facilities
  • No Coffee Making Facilities
  • Luggage Rack
  • No Luggage Rack
  • Laptop Safe
  • Regular Size Safe
  • TV (English)
  • Alarm Clock/Radio
  • DVD Players
  • Message Service
  • Local Calls
  • Int Calls
  • Torch
  • Seating Area
  • Desk & Chair

• Does the room effectively “Black out” for daytime sleep

  Yes

  No

  N/A

• Can the temp of air conditioning be controlled // Min and Max temperature

  Yes

  No

  N/A

• Background noise level acceptable, no air conditioning in Dbs

• Air conditioning on full, noise acceptable in Dbs

• Door Slam noise acceptable in Dbs

• Corridors lined with carpet

  Yes

  No

  N/A

• Crew will not be placed in rooms with adjoining doors

  Yes

  No

  N/A

Windows / Balconies

• Window paning

  Single

  Double

  Triple

  Hush

• Open? If so how far (in mm)?

  Yes

  No

  N/A

• Is the Lower edge of window opening above 1.1m:

  Yes

  No

  N/A

• Does the room have a balcony:

  Yes

  No

  N/A

• Are balcony doors secure

  Yes

  No

  N/A

• Is balcony balustrade above 1.1m (1100mm)?

  Yes

  No

  N/A

Bathroom Facilities

• Is the Bathroom of good size

  Yes

  No

  N/A

• Does the bathroom have adequate lighting

  Yes

  No

  N/A

• Handrail to minimise potential to fall

  Yes

  No

  N/A

• Power outlets distance from water (>600 recommended)

  Yes

  No

  N/A

• Bathroom Features

  Select Spa Shower Bath Shower over Bath

  • Spa
  • Shower
  • Bath
  • Shower over Bath

• Bathroom Amenities

• Room Safety and Security Pics

  Media

ROOM SAFETY

• Fire Rating of Guest Room Door

  20 Min

  30 Min

  45 Min

  60 Min

  90 Min or +

• Smoke detectors

  Yes

  No

  N/A

• Are smoke detectors hardwired to fire panel

  Yes

  No

  N/A

• Heat Detectors

  Yes

  No

  N/A

• Are Heat detectors hardwired to fire panel

  Yes

  No

  N/A

• Are smoke/heat detectors in good working order

  Yes

  No

  N/A

• Are smoke/heat detectors located correctly

  Yes

  No

  N/A

• Sprinkler system

  Yes

  No

  N/A

• Are sprinklers clean unobstructed and unpainted?

  Yes

  No

  N/A

• PA

  Yes

  No

  N/A

• Location of speaker

  In Room

  Corridors

  No PA

• Are there instructions Escape Routes/Fire equipment?

  Yes

  No

  N/A

• Is the presentation of above easily understood?

  Yes

  No

  N/A

ROOM SECURITY

• Are room key/cards numbered

  Yes

  No

  N/A

• Are guest room locks battery operated?

  Yes

  No

  N/A

• How far back can locks be audited?

• If a guest loses a key/card how is it replaced?

• If a person calls front desk asking for one of our crew what procedure is followed?

HOTEL FACILITIES

• HOTEL FACILITIES pics

  Media

Gym

• Is the Gym of good size

  Yes

  No

  N/A

• Gym equipment in good working order?

  Yes

  No

  N/A

• Safety Signage in Place?

  Yes

  No

  N/A

• Is there an emergency phone visible and in working order?

  Yes

  No

  N/A

• Yes

  No

  N/A

Swimming Pool

• Swimming pool hours // Hours

  Indoor

  Outdoor

  Indoor and Outdoor

  No Pool

• Access to Swimming pool?

  FOC

  PAID

  N/A

• Safety signage in place?

  Yes

  No

  N/A

• Depth markings clearly visible?

  Yes

  No

  N/A

• Emergency phone visible and in working order?

  Yes

  No

  N/A

• Swimming pool manned while open

  Yes

  No

  N/A

• Are staff qualified to respond to pool emergencies?

  Yes

  No

  N/A

Spa

• Spa?

  Yes

  No

  N/A

• Spa fitted with an emergency shut off/Panic alarm

  Yes

  No

  N/A

• Spa fitted with temp control (max 40DegC)

  Yes

  No

  N/A

Sauna

• Sauna?

  Yes

  No

  N/A

• Sauna fitted with an emergency shut off/Panic alarm

  Yes

  No

  N/A

• Spa door opens outward with glass panel?

  Yes

  No

  N/A

Extra facilities

• Other recreational facilities FOC/Charge?

  Yes

  No

  N/A

• Shops?

  Yes

  No

  N/A

• Operated laundry ?

  Yes

  No

  N/A

• Vending Machines?

  Yes

  No

  N/A

• Ice Machines

  Yes

  No

  N/A

• If on guest Floors are they suitably quiet

  Yes

  No

  N/A

• Complimentary Internet access / Wifi

  Yes

  No

  N/A

• Complimentary Business Center

  Yes

  No

  N/A

• Crew lounge?

  Yes

  No

  N/A

• Complimentary access to a “club Lounge”?

  Yes

  No

  N/A

• Restaurant/F&B Pics

  Media

• Fine Dining restaurant in the Hotel? Name(s) / Food Served

  Yes

  No

  N/A

• Meal Served?

  Select Breakfast No Breakfast Lunch No Lunch Dinner No Dinner 24/7

  • Breakfast
  • No Breakfast
  • Lunch
  • No Lunch
  • Dinner
  • No Dinner
  • 24/7

• Hours of Operation?

• Bar or Lounge?

  Yes

  No

  N/A

• Hours of Operation?

• Room Service

  24h/7

  Restaurant Hours

  No Room Service

• Tray Charge?

  Yes

  No

  N/A

• F&B discount?

  Yes

  No

  N/A

• Overnight staff?

  Yes

  No

  N/A

• Smoke detectors fitted in all public areas

  Yes

  No

  N/A

• Hardwired?

  Yes

  No

  N/A

• Heat detectors fitted in all public areas?

  Yes

  No

  N/A

• Hardwired?

  Yes

  No

  N/A

• Heat detectors fitted kitchen only

  Yes

  No

  N/A

• Hardwired?

  Yes

  No

  N/A

• Are there sprinklers fitted in all areas

  Yes

  No

  N/A

• Are sprinklers clean unobstructed and unpainted

  Yes

  No

  N/A

• Is the location of fire equipment clearly Signposted

  Yes

  No

  N/A

• Fire extinguishers been service checked/Date OK?

  Yes

  No

  N/A

• Are fire extinguishers clearly marked for type of fire

  Yes

  No

  N/A

• Are fire extinguishers clear form obstructions (min 1m)?

  Yes

  No

  N/A

• Have fire hoses been service checked/Date OK

  Yes

  No

  N/A

• Are fire hoses clear from obstructions/locking devices?

  Yes

  No

  N/A

• Can fire hose reach all areas of corridor?

  Yes

  No

  N/A

• Are escape routes clearly marked?

  Yes

  No

  N/A

• Are there escape signs at floor level?

  Yes

  No

  N/A

• Are exit signs illuminated

  Yes

  No

  N/A

• Exit signs backup system if fitted?

  Battery

  Generator

  Other

• Emergency area lighting installed

  Yes

  No

  N/A

• Emergency area lighting system

  Battery

  Generator

  Other

• Emergency warning system

  Bell

  Sirens

  PA

  PA & Sirens

  Others

• Smoke stop doors fitted

  Yes

  No

  N/A

• Evacuation route clear of obstructions?

  Yes

  No

  N/A

• Escape stairwells pressurised?

  Yes

  No

  N/A

• Emergency exit doors open in direction of travel?

  Yes

  No

  N/A

• Exits free from locking device (break in emergency exempted)

  Yes

  No

  N/A

• Emergency exit doors open have single handed downward action/pushing action opening systems?

  Yes

  No

  N/A

• Emergency stairwells fitted with emergency lighting?

  Yes

  No

  N/A

• Do emergency exits discharge directly onto the street or a space which gives access to a public pathway?

  Yes

  No

  N/A

• On the last exit can you re-enter once you have exited?

  Yes

  No

  N/A

• Emergency evacuation drills frequency?

  Monthly

  Quarterly

  Bi-annually

  Annually

• How do you ensure the hotel is fully evacuated?

• Primary fire panel location

  Reception

  Lobby

  Security Office

  Other

• Fire panel have a direct link to the fire department?

  Yes

  No

  N/A

• Generator?

  Yes

  No

  N/A

• Test Frequency?

  Monthly

  Quarterly

  Bi-annually

  Annually

• Emergency lighting test frequency?

  Yes

  No

  N/A

• Is the assembly point access as safe as reasonably possible?

  Yes

  No

  N/A

• Is the assembly a safe distance from the building?

  Yes

  No

  N/A

• How are guest directed to assembly point?

  Staff

  Signposted

  Other

• Fire Panel Inspected/ service check OK?

  Yes

  No

  N/A

• Number of Guest Lifts

• Key card access

  Individual Floors

  Guest floors only

  None

• Frequency of Lift Safety Inspections

  Monthly

  Quarterly

  Bi-annually

  Annually

• Are lifts recalled to ground floor in event of a fire alarm?

  Automatically

  Manually

  Nearest Floor

  No

• Smoke detection in the lift shaft?

  Yes

  No

  N/A

• Emergency equipment in Lift?

  Emergency Button

  Phone

  Intercom

  None

• Certificate of Fitness checked /OK?

  Yes

  No

  N/A

• How many guest entrances to Hotel

• Are the entrances locked at anytime?

  Yes

  No

  N/A

• How do guests access once entrance is locked?

  Yes

  No

  N/A

• Can you access the guest floors directly from carpark?

  Yes

  No

  N/A

• Is reception manned 24/7?

  Yes

  No

  N/A

• What security is there at the staff entrance?

• What security is there at the loading dock

• Hours of operation of the loading dock

• Are Housekeeping areas on guest floors secure?

  Yes

  No

  N/A

• Yes

  No

  N/A

• How many security staff on each shift

• Are security staff

  Select In House Contracted Both in House and Contracted Plain Clothes Uniform Wear Badge

  • In House
  • Contracted
  • Both in House and Contracted
  • Plain Clothes
  • Uniform
  • Wear Badge

• Areas are patrolled

  Select Guest Floors Public areas Outside CarPark

  • Guest Floors
  • Public areas
  • Outside
  • CarPark

• Who do they report to?

• CCTV?

  Yes

  No

  N/A

• Areas covered

  Select Drop off/Pick Up Lobby Reception Bar Facilities Restaurants Elevators Guest corridors Pool Gym Surrounding Area Front of Hotel / Exits

  • Drop off/Pick Up
  • Lobby
  • Reception
  • Bar Facilities
  • Restaurants
  • Elevators
  • Guest corridors
  • Pool
  • Gym
  • Surrounding Area
  • Front of Hotel / Exits

• Footage storage?

  Yes

  No

  N/A

• Are security cameras monitored 24/7

  Yes

  No

  N/A

• Security office inspected/ OK

  Yes

  No

  N/A

• How many master keys are issued:

• Who has access to the master key?

• What is the procedure for a lost master key?

• What dangerous goods are on site

  Pool Chemicals

  Cleaning Products

  Fuel

  Liquid gas

• Does the hotel have a chemical register in place

  Yes

  No

  N/A

• Does the hotel have documented dangerous goods procedures?

  Yes

  No

  N/A

• Dangerous good procedures sighted/ OK

  Yes

  No

  N/A

• Pest Control Schedule?

  Weekly

  Biweekly

  Monthly

  Quarterly

  Other

• Pest control?

  In House

  Contracted

  Both

• In the case of a reported bed bug what is your procedure:

• What rooms do you block out

  Select Above Left Right Below Above

  • Above
  • Left
  • Right
  • Below
  • Above

• Food safety licence on file?

  Yes

  No

  N/A

• Current food safety rating?

• Kitchens have hygiene Test Frequency?

  Daily

  Weekly

  Monthly

  Bi Monthly

  Other

• Reports of food poisoning? If so, action taken?

  Yes

  No

  N/A

• Food Safety certificate/Licence/Hygiene test sighted OK?

  Yes

  No

  N/A

• The Hotel is serviced by

  First aiders

  Nurse

  Doctor

  Other

  Not serviced

• How often are staff first aid trained

  Month

  Quarter

  Annual

  Other

• How many first aid kits are available?

• How often are the contents of first aid kits checked

  Month

  Quarter

  Annual

  Other

• AED on site? If so, location?

  Yes

  No

  N/A

• Does the Hotel provide local area transport? If so, Radius?

  Yes

  No

  N/A

• Facilities within walking distance (10 Min)

  Select Park / Beaches Shopping Mall Entertainment Dining Public Transport options

  • Park / Beaches
  • Shopping Mall
  • Entertainment
  • Dining
  • Public Transport options

• Are other Airlines staying in house?

  Yes

  No

  N/A

• Is the Hotel Pet Friendly?

  Yes

  No

  N/A

• If so, how will crew be separated from these rooms?

  Yes

  No

  N/A

• Is the Spouse /partner accompanying FOC in room?

  Yes

  No

  N/A

• Overbooking does not compromise room allocation

  Yes

  No

  N/A

• Are there any blackout dates?

  Yes

  No

  N/A

• Is the room assured on Arrival?

  Yes

  No

  N/A

• Are non-smoking rooms Guaranteed?

  Yes

  No

  N/A

• Will you offer the contracted room rate to crew on vacation?

  Yes

  No

  N/A