Alamo Drafthouse FOH OER 2019

• Conducted on

  Date

• Prepared by

• Location
  Address

Exterior - Facility

• All lights working

  Yes

  No

  N/A

• Neon signs on timer and on at correct times of the day

  Yes

  No

  N/A

• Concrete clean and free of stains

  Yes

  No

  N/A

• Building facade clean - no dust, spider webs, bird nests, wasp nests

  Yes

  No

  N/A

• Landscaping alive and well maintained

  Yes

  No

  N/A

• Parking lot clean and free of trash

  Yes

  No

  N/A

• Dumpster area clean - lids closed

  Yes

  No

  N/A

Lobby - Facility

• All lights working

  Yes

  No

  N/A

• Digital marquees in good working order and displaying accurate showtime info

  Yes

  No

  N/A

• Ceilings and light fixtures free of dust and debris

  Yes

  No

  N/A

• Music on, correct level and guest appropriate content

  Yes

  No

  N/A

• Walls/trim/frames clean and free of dirt, dust and residue

  Yes

  No

  N/A

• Floors clean and free of dirt and residue

  Yes

  No

  N/A

• Windows clean

  Yes

  No

  N/A

• Kiosks 100% functioning

  Yes

  No

  N/A

• Merchandise display organized, folded and displayed professionally

  Yes

  No

  N/A

• No slamming doors

  Yes

  No

  N/A

• No foul orders present

  Yes

  No

  N/A

Concierge - Facility

• All lights working

  Yes

  No

  N/A

• Walls/trim/frames clean and free of dirt, dust and residue

  Yes

  No

  N/A

• Ceilings and light fixtures free of dust and debris

  Yes

  No

  N/A

• Counter clean and free of dust, clutter and debris

  Yes

  No

  N/A

• Floors clean and free of dirt and residue

  Yes

  No

  N/A

• All poster and ad material is up to date - properly displayed

  Yes

  No

  N/A

• Ticketing terminals working 100%

  Yes

  No

  N/A

• Stanchions clean

  Yes

  No

  N/A

Concierge - Operations

• Concierge greets guests as they enter the building

  Yes

  No

  N/A

• Concierge is able to share current movie information; rotten tomatoes scores, personal recommendations, upcoming movies

  Yes

  No

  N/A

• Concierge is able to share current initiatives; merchandise information, gift cards, programming on screen this week

  Yes

  No

  N/A

• Concierge is able to share Alamo steps of service to a new guest

  Yes

  No

  N/A

• Concierge answers the phone with appropriate Alamo greeting

  Yes

  No

  N/A

Restrooms - Facility

• All lights working

  Yes

  No

  N/A

• Mirrors clean and streak free

  Yes

  No

  N/A

• Counter clean and free of water, soap and debris

  Yes

  No

  N/A

• All sensors working

  Yes

  No

  N/A

• All dispensers stocked

  Yes

  No

  N/A

• All toilet seats are tightly secured

  Yes

  No

  N/A

• Floors clean and free of dirt and residue

  Yes

  No

  N/A

• Walls/trim/frames clean and free of dirt, dust and residue

  Yes

  No

  N/A

• Music on, correct level and guest appropriate content

  Yes

  No

  N/A

• Ceilings and light fixtures free of dust and debris

  Yes

  No

  N/A

• Partitions clean and free of dust and debris

  Yes

  No

  N/A

• Chrome trashcans/hand towel dispensers clean

  Yes

  No

  N/A

• Baby changing station clean

  Yes

  No

  N/A

• No foul odors present

  Yes

  No

  N/A

Restrooms - Operations

• Cleaned every 30 mins

  Yes

  No

  N/A

Concept Bar - Facility

• All lights working

  Yes

  No

  N/A

• Walls/trim/frames clean and free of dirt, dust and residue

  Yes

  No

  N/A

• Floors clean and free of dirt and residue

  Yes

  No

  N/A

• Ceilings and light fixtures free of dust and debris

  Yes

  No

  N/A

• Windows and sills clean

  Yes

  No

  N/A

• Tables, chairs and stool are clean and in good working condition - no wobbly tables/chairs

  Yes

  No

  N/A

• Sanitizing and cleaning chemicals present, labeled and properly stored

  Yes

  No

  N/A

• Coolers holding proper temp

  Yes

  No

  N/A

• Coolers are clean; no debris, dirt, standing water and clean gaskets

  Yes

  No

  N/A

• Proper dating and rotation of product

  Yes

  No

  N/A

• Open wine bottles dated

  Yes

  No

  N/A

• Bar top clean - no clutter

  Yes

  No

  N/A

• Shelves clean - clutter free

  Yes

  No

  N/A

• Tables clean

  Yes

  No

  N/A

• Employee drinks have lids and below product

  Yes

  No

  N/A

• Hand sinks clean and stocked

  Yes

  No

  N/A

• Ice scooped stored properly

  Yes

  No

  N/A

• Soda gun clean

  Yes

  No

  N/A

• Glassware clean

  Yes

  No

  N/A

• Hand sinks clean and stocked

  Yes

  No

  N/A

• Dish machine chemicals properly calibrated - reached correct temp

  Yes

  No

  N/A

• Bar terminals clean, clutter free and working properly

  Yes

  No

  N/A

• No evidence of fruit flies

  Yes

  No

  N/A

• No foul odors present

  Yes

  No

  N/A

Concept Bar - Operations

• Taste 2 top selling cocktails

  Yes

  No

  N/A

• Correct and clean uniforms

  Yes

  No

  N/A

• Bartender greets guests as they enter the bar area - greet within 1 minute at table or bar top

  Yes

  No

  N/A

• Bartender checking IDs

  Yes

  No

  N/A

• Correct training materials in use

  Yes

  No

  N/A

• Training materials clean and available for staff

  Yes

  No

  N/A

• Correct builds and recipes in use

  Yes

  No

  N/A

• Builds and recipes are clean and available for staff

  Yes

  No

  N/A

• Server sections established

  Yes

  No

  N/A

• Server station established and stocked for service

  Yes

  No

  N/A

• Servers and Bartenders able to communicate Alamo steps of service

  Yes

  No

  N/A

• Server and Bartenders able to manage guest's experience who are seeing a feature

  Yes

  No

  N/A

• Servers and Bartenders have extensive beer and spirit knowledge

  Yes

  No

  N/A

• Servers and Bartenders have extensive menu and special menu knowledge

  Yes

  No

  N/A

• Table delivery accurate

  Yes

  No

  N/A

Theaters - Facility

• Theater door magnets working

  Yes

  No

  N/A

• No slamming doors

  Yes

  No

  N/A

• All lights working

  Yes

  No

  N/A

• Server station clean and stocked

  Yes

  No

  N/A

• Sever station heat lamps working

  Yes

  No

  N/A

• Server station chemicals properly stored and labeled

  Yes

  No

  N/A

• Walls/trims/frames clean and free of dirt, dust and residue

  Yes

  No

  N/A

• Floors clean and free of dirt, residue and spills

  Yes

  No

  N/A

• Carpets are clean and free of dirt, residue and spills

  Yes

  No

  N/A

• Chairs are clean and in good condition

  Yes

  No

  N/A

• Proper chemicals used for cleaning seats

  Yes

  No

  N/A

• Cup holders clean

  Yes

  No

  N/A

• Menus clean and in perfect condition

  Yes

  No

  N/A

• Correct drop menus in use

  Yes

  No

  N/A

• Tables are clean and in good condition <br>

  Yes

  No

  N/A

• Order card rail clean and in good condition

  Yes

  No

  N/A

• Kick plates clean

  Yes

  No

  N/A

• No foul odors

  Yes

  No

  N/A

Theater - Operations

• Theaters opens 30 mins before showtime

  Yes

  No

  N/A

• Bottom curtain conceals items behind screen - no unnecessary furniture or equipment in the front of the house

  Yes

  No

  N/A

• Managers present at appropriate times of the guest experience

  Yes

  No

  N/A

• Servers do not exceed 40 par

  Yes

  No

  N/A

• Servers give guests the right-of-way

  Yes

  No

  N/A

• Staff assists guests in finding their seats

  Yes

  No

  N/A

• Servers greet guests within 3 mins

  Yes

  No

  N/A

• Servers ask "have you been to the Alamo before"

  Yes

  No

  N/A

• Server able to communicate Alamo steps of service <br>

  Yes

  No

  N/A

• Servers check movie ticket vs seat #

  Yes

  No

  N/A

• Servers use handhelds when lights are up

  Yes

  No

  N/A

• Servers asks for CC to pre-swipe

  Yes

  No

  N/A

• Server recommends items to order, modifications and additions

  Yes

  No

  N/A

• Server has extensive beer and spirit knowledge

  Yes

  No

  N/A

• Server has extensive menu and specials knowledge

  Yes

  No

  N/A

• Servers check IDs

  Yes

  No

  N/A

• Servers turn off handhelds when lights go down

  Yes

  No

  N/A

• Movie starts at advertised time

  Yes

  No

  N/A

• Doors close when the when lights go down

  Yes

  No

  N/A

• Servers/Support ducks out of guest's line of sight

  Yes

  No

  N/A

• Food arrives within appropriate ticket time

  Yes

  No

  N/A

• Food is delivered to the correct table number and person in the party

  Yes

  No

  N/A

• Server courses out meal - apps, entrees and desserts

  Yes

  No

  N/A

• Servers and Managers corrector address talkers/texters

  Yes

  No

  N/A

• Servers pre-buss at appropriate times of the movie

  Yes

  No

  N/A

• Servers not hitting the backs of seats or feet

  Yes

  No

  N/A

• Servers drop checks at the appropriate time in the movie

  Yes

  No

  N/A

• All checks closed before the end of the movie

  Yes

  No

  N/A

• Theater held to 72 degrees

  Yes

  No

  N/A

• Rope or partitions used during theater clean

  Yes

  No

  N/A

Theaters - Presentation

• Pre-show audio levels correct

  Yes

  No

  N/A

• Trailer audio level correct

  Yes

  No

  N/A

• Pre-show lighting levels correct

  Yes

  No

  N/A

• Proper show flow before feature

  Yes

  No

  N/A

• Trailer light levels and cue correct

  Yes

  No

  N/A

• Trailer masking correct

  Yes

  No

  N/A

• Table lighting correct

  Yes

  No

  N/A

• Isle/row lighting correct

  Yes

  No

  N/A

• Feature light levels and cue correct

  Yes

  No

  N/A

• Feature masking correct

  Yes

  No

  N/A

• Feature audio levels correct

  Yes

  No

  N/A

• No light bleed from exterior doors

  Yes

  No

  N/A

• No light bleed from Server station/guest entry hallways

  Yes

  No

  N/A

• No sound bleed from exterior forces, hallways or adjacent houses

  Yes

  No

  N/A

• No HVAC, rattles or extraneous noises

  Yes

  No

  N/A

• No projection booth light or sound bleed

  Yes

  No

  N/A

• Sound check complete by managers or projectionist

  Yes

  No

  N/A

• Screen image light levels sufficient

  Yes

  No

  N/A

• Image in focus and no discoloration

  Yes

  No

  N/A

• CC & ALD devices working

  Yes

  No

  N/A

• All speakers working

  Yes

  No

  N/A

Mezzanine - Facility

• Clean and organized - no clutter (non projection supplies removed)

  Yes

  No

  N/A

• Build table in good working order

  Yes

  No

  N/A

• Port windows clean

  Yes

  No

  N/A

• Ceilings tiles free of water damage or leaks <br><br><br>

  Yes

  No

  N/A

• PCI Compliance - IT room and cage locked

  Yes

  No

  N/A

• PCI Compliance - sign in/out sheet for non Alamo employees in IT room

  Yes

  No

  N/A

• PCI Compliance - daily checklist filled out and filed

  Yes

  No

  N/A

PCE - Facility

• Storage room clean and organized

  Yes

  No

  N/A

Props - Facility

• Storage room clean and organized

  Yes

  No

  N/A

Managers - Operations & Licenses

• 5 in 1 poster (FMLA, Polygraph, OSHA, FLSA minimum wage requirement, equal employment opportunity)

  Yes

  No

  N/A

• USERRA

  Yes

  No

  N/A

• Choke poster

  Yes

  No

  N/A

• Work related injury plan

  Yes

  No

  N/A

• Unemployment

  Yes

  No

  N/A

• Child labor

  Yes

  No

  N/A

• Local hospital map

  Yes

  No

  N/A

• First aid kit available

  Yes

  No

  N/A

• Emergency action binder

  Yes

  No

  N/A

• Staff members 100% (T)ABC & Food Handler Certified

  Yes

  No

  N/A

• Most recent Steritech score above 85%

  Yes

  No

  N/A

• Most recent health inspection score above 90%

  Yes

  No

  N/A

• All regulatory licenses and permits current

  Yes

  No

  N/A

• Stocked with gift cards, rain checks, F&B vouchers

  Yes

  No

  N/A

• Daily shift meetings - system for disseminating information

  Yes

  No

  N/A

• Late guests properly managed - at least 15 mins scheduled after lights down

  Yes

  No

  N/A

Training - Systems & Operations

• Trainers are certified - roster with name, date and position certified

  Yes

  No

  N/A

• New hire 90 day evals

  Yes

  No

  N/A

• Process for collecting daily trainer notes on trainee

  Yes

  No

  N/A

• Process for collecting daily trainee notes on trainer

  Yes

  No

  N/A

• Venue hosts quarterly trainer meeting

  Yes

  No

  N/A

• Current New Hire Orientation in use (execution in theater)

  Yes

  No

  N/A

• Current TTT presentation/program in use

  Yes

  No

  N/A

• Current Survival Guides in use

  Yes

  No

  N/A

• Current Trainer Checklists in use

  Yes

  No

  N/A

• Check past 3 new hires documentation of training systems

  Yes

  No

  N/A

• Training manager attends monthly training conference call

  Yes

  No

  N/A

• Alamo U rates above 90% for the quarter

  Yes

  No

  N/A

• Training certification current

  Yes

  No

  N/A

NPS

• + 70% QTD

  Yes

  No

  N/A

• dsafasdfasdfas

  Safe

  At Risk

  N/A