Information
-
Conducted on
-
Prepared by
Guest Interaction
-
1. Greet & Welcome guest upon arrival.
-
Enter guest interaction details. (Tap to add more guest if need).
Guest #
-
Time
-
Guest Name
-
Room Number
-
Period of Stay
-
Guest Visit
-
Number of Visits
-
Marriott Bonvoy
- Ambassador Elite
- Titanium Elite
- Platinum Elite
- Gold Elite
- Silver Elite
- Member
- Non member
-
Comments
-
Photo attached (if any)
-
2. Meet at least 2 guests and have quality interaction.
-
Guest #1
-
Comments
-
Time
-
Guest Name
-
Guest
-
Room Number
-
Period of Stay
-
Comments
-
Photo attached (if any)
-
Guest #2
-
Comments
-
Time
-
Guest Name
-
Guest
-
Room Number
-
Period of Stay
-
Comments
-
Photo attached (if any)
Public Area Inspection
Public Area
Basement
-
Basement Corridor - look for cleanliness, condition, signboards are updated
-
Enter Details
-
Picture/Video (if any)
-
Talent Canteen - look for condition and cleanliness both kitchen and service area
-
Enter Details
-
Picture/Video (if any)
-
Refresh Office
-
Enter Details
-
Picture/Video (if any)
-
Uniform Room
-
Enter Details
-
Picture/Video (if any)
-
Hotel Clinic
-
Enter Details
-
Picture/Video (if any)
-
HR Office & Training Room
-
Comments
-
Picture/Video (if any)
-
Female Locker
-
Comments
-
Picture/Video (if any)
-
Male Locker
-
Comments
-
Picture/Video (if any)
-
All Stores are locked
-
Comments
-
Picture/Video (if any)
-
Other Comments (If any)
-
Comments
-
Picture/Video (if any)
Lower Ground Floor - look for condition floor, ceiling, planting, staff well presented, well groom, lighting and air con.
-
Talent Entrance Area/Time Keeper
-
Enter Details
-
Picture/Video (if any)
-
Security Check Point - stand by with alertness and well groom
-
Enter Details
-
Picture/Video (if any)
-
Laundry Loading Area
-
Enter Details
-
Picture/Video (if any)
-
Receiving Area - look for cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Purchasing Area
-
Enter Details
-
Picture/Video (if any)
-
Store Room are well locked
-
Enter Details
-
Picture/Video (if any)
-
Contractor Restroom
-
Enter Details
-
Picture/Video (if any)
-
Other Comments (If any)
-
Comments
-
Picture/Video (if any)
Hotel Exterior
-
Hotel Main Entrance - look for condition and cleanliness
-
Enter Details
-
Picture/Video (if any)
-
Hotel Signage
-
Enter Details
-
Picture/Video (if any)
-
Driveway and Drop off Area
-
Enter Details
-
Picture/Video (if any)
-
Planting
-
Enter Details
-
Picture/Video (if any)
-
External Lighting
-
Enter Details
-
Picture/Video (if any)
-
Bell Desk & Luggage Store room - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Tuk Tuk - stand by in good cleanliness & condition
-
Enter Details
-
Picture/Video (if any)
-
Bell Talents stand by with alertness, attentive and well groom
-
Enter Details
-
Picture/Video (if any)
-
Security stand by with alertness, attentive, well groom
-
Enter Details
-
Picture/Video (if any)
-
Fountain at lobby entrance
-
Enter Details
-
Picture/Video (if any)
-
Smoking Area
-
Enter Details
-
Picture/Video (if any)
-
Car Lifts
-
Enter Details
-
Picture/Video (if any)
-
Other Comments (If any)
-
Comments
-
Picture/Video (if any)
Lobby Ground Floor
-
Front Desk - service, talents well groomed, cleanliness, condition
-
Enter Details
-
Picture/Video (if any)
-
Back of Front Office - clean and tidy
-
Enter Details
-
Picture/Video (if any)
-
Safety Box Room
-
Enter Details
-
Picture/Video (if any)
-
Concierge - service, talents well groomed, cleanliness, condition
-
Enter Details
-
Picture/Video (if any)
-
Furniture
-
Enter Details
-
Picture/Video (if any)
-
Light, Sound and Scent
-
Enter Details
-
Picture/Video (if any)
-
Digital Signage - updated information in good quality of picture
-
Enter Details
-
Picture/Video (if any)
-
Lift Landing Area
-
Enter Details
-
Picture/Video (if any)
-
Re:fuel
-
Enter Details
-
Picture/Video (if any)
-
Re:fuel Pantry (Back of the house)
-
Enter Details
-
Picture/Video (if any)
-
Remix Lounge, Pool Table, Soccer Table, Game
-
Enter Details
-
Picture/Video (if any)
-
Male Restroom
-
Enter Details
-
Picture/Video (if any)
-
Female Restroom
-
Enter Details
-
Picture/Video (if any)
-
Exit to back of the house area
-
Enter Details
-
Picture/Video (if any)
-
Other Comments (If any)
-
Comments
-
Picture/Video (if any)
Level 1
-
Wxyz Bar - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Wxyz Bar - talent well groomed and wear make up
-
Enter Details
-
Picture/Video (if any)
-
Wxyz Bar - observe talents attentive, engage and welcome guests to the bar
-
Enter Details
-
Picture/Video (if any)
-
Wxyz Pantry - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Wxyz Pantry - beverage are kept in locked area
-
Enter Details
-
Picture/Video (if any)
-
Furniture
-
Enter Details
-
Picture/Video (if any)
-
Light, Sound and Scent
-
Enter Details
-
Picture/Video (if any)
-
TV plays sport channel not local channel or hotel advertise
-
Enter Details
-
Picture/Video (if any)
-
Male Restroom
-
Enter Details
-
Picture/Video (if any)
-
Female Restroom
-
Enter Details
-
Picture/Video (if any)
-
In Touch Area - computer and working desk
-
Enter Details
-
Picture/Video (if any)
-
ATAT Office and IT Office - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Outdoor Smoking Area - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Lift Landing Area
-
Enter Details
-
Picture/Video (if any)
-
Exit to back of the house area
-
Enter Details
-
Picture/Video (if any)
-
Other Comments (If any)
-
Comments
-
Picture/Video (if any)
Car Park Level 2 - 5 check cleanliness and condition
-
Car Park - Level 2 - check store room needed to lock.
-
Enter Details
-
Picture/Video (if any)
-
Engineering Room
-
Enter Details
-
Picture/Video (if any)
-
Car Park - Level 3 check smoking area, talent recreation room
-
Enter Details
-
Picture/Video (if any)
-
Car Park - Level 4
-
Enter Details
-
Picture/Video (if any)
-
Car Park Level 5
-
Enter Details
-
Picture/Video (if any)
-
Fire Exit Stair and Fire Extinguishers in good condition with update check month
-
Enter Details
-
Picture/Video (if any)
-
Other Comments (If any)
-
Comments
-
Picture/Video (if any)
CRAVE Restaurant - 8th Floor
-
Crave - Lift Landing area
-
Enter Details
-
Picture/Video (if any)
-
Welcome Area - counter condition, talents standby with well groomed and attentive to service
-
Enter Details
-
Picture/Video (if any)
-
Food presentation - Breakfast
-
Enter Details
-
Picture/Video (if any)
-
Furniture and counter condition and cleanliness
-
Enter Details
-
Picture/Video (if any)
-
Wine Cellar Area - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Light, Sound and Scent
-
Enter Details
-
Picture/Video (if any)
-
Outdoor area
-
Enter Details
-
Picture/Video (if any)
-
Male Restroom
-
Enter Details
-
Picture/Video (if any)
-
Female Restroom
-
Enter Details
-
Picture/Video (if any)
-
Kitchen Area - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Other Comments (If any)
-
Comments
-
Picture/Video (if any)
Exchange Room on 7th floor
-
Check cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Room must be locked, air con and lighting off if no function
-
Enter Details
-
Picture/Video (if any)
-
Lift Landing Area
-
Enter Details
-
Picture/Video (if any)
-
Male Restroom
-
Enter Details
-
Picture/Video (if any)
-
Female Restroom
-
Enter Details
-
Picture/Video (if any)
-
Other Comments (If any)
-
Comments
-
Picture/Video (if any)
Tactic 1-3, 9th floor
-
Check cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Room must be locked, air con and lighting off if no function
-
Enter Details
-
Picture/Video (if any)
-
Lift Landing Area
-
Enter Details
-
Picture/Video (if any)
-
Male Restroom
-
Enter Details
-
Picture/Video (if any)
-
Female Restroom
-
Enter Details
-
Picture/Video (if any)
-
Other Comments (If any)
-
Comments
-
Picture/Video (if any)
10th Floor
-
Splash Bar - service, talents well groomed, cleanliness, condition
-
Enter Details
-
Picture/Video (if any)
-
Pool Furniture
-
Enter Details
-
Picture/Video (if any)
-
Backyard Area & furniture - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Swimming Pool - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Pool Towel - enough in good condition
-
Enter Details
-
Picture/Video (if any)
-
Light, Sound and Scent
-
Enter Details
-
Picture/Video (if any)
-
Plant
-
Enter Details
-
Picture/Video (if any)
-
Re:charge - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Re:charge - equipment are in good condition
-
Enter Details
-
Picture/Video (if any)
-
Re:charge - TV, light, air con are in good condition
-
Enter Details
-
Picture/Video (if any)
-
Re:charge - water are well replenish, wet tissue box, weigh scale are in good condition
-
Enter Details
-
Picture/Video (if any)
-
10th floor corridor
-
Enter Details
-
Picture/Video (if any)
-
Strategy room - condition, light and air con off when not in use.
-
Enter Details
-
Picture/Video (if any)
-
Male Restroom
-
Enter Details
-
Picture/Video (if any)
-
Female Restroom
-
Enter Details
-
Picture/Video (if any)
-
Lift Landing Area
-
Enter Details
-
Picture/Video (if any)
-
Office 10th floor - light and aircon are off when not in use
-
Enter Details
-
Picture/Video (if any)
-
Other Comments (If any)
-
Comments
-
Picture/Video (if any)
undefined
Guest room Inspection
-
-
Enter Details
Inspect at least 2 guest rooms
-
Room #1
-
Room Number
-
Inspect all following areas:
-
4 Deadly Sins
-
Garbage in the Room
-
Enter Details
-
Picture/Video (if any)
-
Hair in the Bed
-
Enter Details
-
Picture/Video (if any)
-
Mold on the Tiles
-
Enter Details
-
Picture/Video (if any)
-
Hair in the Bathroom
-
Enter Details
-
Picture/Video (if any)
-
Entrance - check main door, door viewers, double lock, security chain
-
Enter Details
-
Picture/Video (if any)
-
Main Entrance cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Closet - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Safety Box
-
Enter Details
-
Picture/Video (if any)
-
Refreshment Set up - coffee machine, electric kettle, china ware - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Hairdryer, hangers, iron and iron board - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Wash basin - condition and cleanliness, grouting
-
Enter Details
-
Picture/Video (if any)
-
Vanity Zone- magnify mirror, tissue box, 2 bottles of water, amenities tray
-
Enter Details
-
Picture/Video (if any)
-
Towels - bath towel, hand towel, face towel, bathrobe and bath mat - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Overall Bathroom condition and cleanliness - floor, ceiling, mirror, grouting, lighting
-
Enter Details
-
Picture/Video (if any)
-
Toilet Zone - flush, seat, cover in good condition
-
Enter Details
-
Picture/Video (if any)
-
Trash bin
-
Enter Details
-
Picture/Video (if any)
-
Shower room - condition and cleanliness of shower head, floor drain, floor, ceiling, wall
-
Enter Details
-
Picture/Video (if any)
-
Shower room - shower gel and shampoo
-
Enter Details
-
Picture/Video (if any)
-
Bed room - bed, pillow, duvet - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Bedside Table - condition and cleanliness, cable kept neatly, ipod dock, stationary set up
-
Enter Details
-
Picture/Video (if any)
-
Bedside table lighting - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Floor Lamp - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Sofa - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Curtain - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
TV (check all channels including hotel promotion channel)
-
Enter Details
-
Picture/Video (if any)
-
Minibar/Fridge - cleanliness and condition / expiry date of minibar items
-
Enter Details
-
Picture/Video (if any)
-
Telephone
-
Enter Details
-
Picture/Video (if any)
-
Telephone - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Table Lamp - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Media Hub - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Lighting
-
Enter Details
-
Picture/Video (if any)
-
AC
-
Enter Details
-
Picture/Video (if any)
-
Floor - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Other Comments (if any)
-
Comments
-
Picture/Video (if any)
-
Room #2
-
Room Number
-
Inspect all following areas:
-
4 Deadly Sins
-
Garbage in the Room
-
Enter Details
-
Picture/Video (if any)
-
Hair in the Bed
-
Enter Details
-
Picture/Video (if any)
-
Mold on the Tiles
-
Enter Details
-
Picture/Video (if any)
-
Hair in the Bathroom
-
Enter Details
-
Picture/Video (if any)
-
Entrance - check main door, door viewers, double lock, security chain
-
Enter Details
-
Picture/Video (if any)
-
Main Entrance cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Closet - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Safety Box
-
Enter Details
-
Picture/Video (if any)
-
Refreshment Set up - coffee machine, electric kettle, china ware - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Hairdryer, hangers, iron and iron board - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Wash basin - condition and cleanliness, grouting
-
Enter Details
-
Picture/Video (if any)
-
Vanity Zone- magnify mirror, tissue box, 2 bottles of water, amenities tray
-
Enter Details
-
Picture/Video (if any)
-
Towels - bath towel, hand towel, face towel, bathrobe and bath mat - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Overall Bathroom condition and cleanliness - floor, ceiling, mirror, grouting, lighting
-
Enter Details
-
Picture/Video (if any)
-
Toilet Zone - flush, seat, cover in good condition
-
Enter Details
-
Picture/Video (if any)
-
Trash bin
-
Enter Details
-
Picture/Video (if any)
-
Shower room - condition and cleanliness of shower head, floor drain, floor, ceiling, wall
-
Enter Details
-
Picture/Video (if any)
-
Shower room - shower gel and shampoo
-
Enter Details
-
Picture/Video (if any)
-
Bed room - bed, pillow, duvet - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Bedside Table - condition and cleanliness, cable kept neatly, ipod dock, stationary set up
-
Enter Details
-
Picture/Video (if any)
-
Bedside table lighting - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Floor Lamp - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Sofa - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Curtain - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
TV (check all channels including hotel promotion channel)
-
Enter Details
-
Picture/Video (if any)
-
Minibar/Fridge - cleanliness and condition / expiry date of minibar items
-
Enter Details
-
Picture/Video (if any)
-
Telephone
-
Enter Details
-
Picture/Video (if any)
-
Telephone - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Table Lamp - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Media Hub - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Lighting
-
Enter Details
-
Picture/Video (if any)
-
AC
-
Enter Details
-
Picture/Video (if any)
-
Floor - cleanliness and condition
-
Enter Details
-
Picture/Video (if any)
-
Other Comments (if any)
-
Comments
-
Picture/Video (if any)
Other Incidents
-
Is there any incidents during your MOD shift?
-
Enter incident details (tap here to add more incident if have)
Incident
-
Incident Time
-
Incident Type
-
Guest Name
-
Guest
-
Room Number
-
Period of Stay
-
Incident Details
-
Incident Status
-
Conclusion
-
Follow up/Handover
-
Other comments
-
Picture/Video (if any)
Summary
-
Other overall MOD comments (If any)
-
Add media
-
Sign Off
