All Trades GB Ltd Internal Works Audit V1

• Atoms reference & customer name

• Audit completed by

  Select Cliff Whitehead Peter Valentine Geoff Barnard Oliver Roberts Jim Pye Keith Roberts Paul Brough Slack Paul Hewett Marcus Dale Karle Edwards Matthew King Southern Auditor Northern Auditor

  • Cliff Whitehead
  • Peter Valentine
  • Geoff Barnard
  • Oliver Roberts
  • Jim Pye
  • Keith Roberts
  • Paul Brough Slack
  • Paul Hewett
  • Marcus Dale
  • Karle Edwards
  • Matthew King
  • Southern Auditor
  • Northern Auditor

• Contracts Manager / Office

  Select All Trades GB Blackburn All Trades GB Bristol All Trades GB Portsmouth Mick Flaherty Raza Khan Steve Raines John Turner Roy Robinson Simon Harrison Rikki Smith Garry Macleod Bob Telfer Graham Parks Darren Sanders Darren Nottschild Chris Soulsby Tanveer Ahmed Michael Foster Paul Dennis Jay Scott Stephen Crowther Paul Middleton Other

  • All Trades GB Blackburn
  • All Trades GB Bristol
  • All Trades GB Portsmouth
  • Mick Flaherty
  • Raza Khan
  • Steve Raines
  • John Turner
  • Roy Robinson
  • Simon Harrison
  • Rikki Smith
  • Garry Macleod
  • Bob Telfer
  • Graham Parks
  • Darren Sanders
  • Darren Nottschild
  • Chris Soulsby
  • Tanveer Ahmed
  • Michael Foster
  • Paul Dennis
  • Jay Scott
  • Stephen Crowther
  • Paul Middleton
  • Other

• Contractor name

• Conducted on

  Date
• Location
  Address

• Document No.

• Prepared by

Front elevation of the property

• Please take a front elevation photo of the property

  Media

Health & Safety inspection report

• Make a visual assessment of the condition of the property to assess whether you consider the property is safe to enter. If you have any doubts or concerns then do not enter but ensure that you record your concerns in the "Any additional comments" section of the report. Please ensure that you continue to assess the risks at the property, take all actions to minimise your personal risk at all times, wear suitable PPE, etc.
  You may still be able to make an assessment on the progress of the works without entering the property.

• Tap here if able to score Health & Safety on site

H&S audit results

• The following questions are scored as follows:
  5 = Exceeds Industry Norm; Enhanced systems at site level
  4 = Industry Norm Achieved; No non compliance observed – indications that company procedures are being followed
  3 = Minor documentary issue; documentary non compliance with no physical safety risk
  2 = Improvement required; safety issues that need to be addressed
  1 = Serious concern; Safety issues whereby persons could be at risk of serious injury
  0 = Safety Critical; An activity that needs to be stopped – persons at imminent risk of serious injury
  
  Provide a response against each question that applies to the repair works being undertaken (select "N/A" if not applicable)

• HSQ1. Site Signage

  Select 5 - Exceeds industry norm 4 - Industry norm 3 - Minor documentary issue 2 - Improvement required 1 - Serious concern 0 - Safety critical N/A

  • 5 - Exceeds industry norm
  • 4 - Industry norm
  • 3 - Minor documentary issue
  • 2 - Improvement required
  • 1 - Serious concern
  • 0 - Safety critical
  • N/A

• Signage must be displayed on every site during the course of the repairs. The signs must be suitably displayed to allow any person that approaches the site to understand that entering the property could expose them to construction site risks.
  All Oriel sites should have a site folder that is left at the site during the repair. The folder must include (as a minimum) the construction phase plan, site specific risk assessments, site inductions, signing-in sheets, the schedule of works and all relevant test results / completion certificates.

• Enter details of the failure & evidence the issues

• Add media

  Media

• Please confirm what the contractor has done that exceeds the industry norm

• Add media

  Media

• Insert photos to demonstrate that the industry standard has been met

  Media

• HSQ2. Emergency procedures on site (1st aid, fire, route to hospital, etc)

  Select 5 - Exceeds industry norm 4 - Industry norm 3 - Minor documentary issue 2 - Improvement required 1 - Serious concern 0 - Safety critical N/A

  • 5 - Exceeds industry norm
  • 4 - Industry norm
  • 3 - Minor documentary issue
  • 2 - Improvement required
  • 1 - Serious concern
  • 0 - Safety critical
  • N/A

• Insert photos to demonstrate that the industry standard has been met

  Media

• When operatives are working on the site they must ensure that they have a suitably equipped 1st aid kit and fire extinguisher close to the working area. The operatives should also be aware of the location of the nearest hospital with an Accident & Emergency unit.

• Enter details of the failure & evidence the issues

• Add media

  Media

• Please confirm what the contractor has done that exceeds the industry norm

• Add media

  Media

• HSQ3. Site security / public protection

  Select 5 - Exceeds industry norm 4 - Industry norm 3 - Minor documentary issue 2 - Improvement required 1 - Serious concern 0 - Safety critical N/A

  • 5 - Exceeds industry norm
  • 4 - Industry norm
  • 3 - Minor documentary issue
  • 2 - Improvement required
  • 1 - Serious concern
  • 0 - Safety critical
  • N/A

• The contractor must take suitable steps to ensure the site is secure to prevent access from the general public whilst repairs are ongoing. Particularly important that excavations are suitably fenced off.

• Enter details of the failure & evidence the issues

• Add media

  Media

• Please confirm what the contractor has done that exceeds the industry norm

• Add media

  Media

• Insert photos to demonstrate that the industry standard has been met

  Media

• HSQ4. Excavation / confined space issues

  Select 5 - Exceeds industry norm 4 - Industry norm 3 - Minor documentary issue 2 - Improvement required 1 - Serious concern 0 - Safety critical N/A

  • 5 - Exceeds industry norm
  • 4 - Industry norm
  • 3 - Minor documentary issue
  • 2 - Improvement required
  • 1 - Serious concern
  • 0 - Safety critical
  • N/A

• Extra precautions are required when work is being undertaken involving significant excavations and/or confined spaces. Ensure method statements are available, that adequate shoring is in place, services have been located / identified, etc.

• Insert photos to demonstrate that the industry standard has been met

  Media

• Enter details of the failure & evidence the issues

• Add media

  Media

• Please confirm what the contractor has done that exceeds the industry norm

• Add media

  Media

• Construction Phase Plan / RAMS Pack

  Select 5 - Exceeds industry norm 4 - Industry norm 3 - Minor documentary issue 2 - Improvement required 1 - Serious concern 0 - Safety critical N/A

  • 5 - Exceeds industry norm
  • 4 - Industry norm
  • 3 - Minor documentary issue
  • 2 - Improvement required
  • 1 - Serious concern
  • 0 - Safety critical
  • N/A

• Are method statements and risk assessments available and do they show a safe system of work.

• Insert photos to demonstrate that the industry standard has been met

  Media

• Enter details of the failure & evidence the issues

• Add media

  Media

• Please confirm what the contractor has done that exceeds the industry norm

• Add media

  Media

• HSQ6. Have working at height issues been managed correctly?

  Select 5 - Exceeds industry norm 4 - Industry norm 3 - Minor documentary issue 2 - Improvement required 1 - Serious concern 0 - Safety critical N/A

  • 5 - Exceeds industry norm
  • 4 - Industry norm
  • 3 - Minor documentary issue
  • 2 - Improvement required
  • 1 - Serious concern
  • 0 - Safety critical
  • N/A

• Has the contractor adequately demonstrated that working at height risks have been managed correctly?

• Enter details of the failure & evidence the issues

• Add media

  Media

• Insert photos to demonstrate that the industry standard has been met

  Media

• Please confirm what the contractor has done that exceeds the industry norm

• Add media

  Media

• HSQ7. Have scaffolds / platforms / towers / ladders / hop-ups been installed and managed correctly?

  Select 5 - Exceeds industry norm 4 - Industry norm 3 - Minor documentary issue 2 - Improvement required 1 - Serious concern 0 - Safety critical N/A

  • 5 - Exceeds industry norm
  • 4 - Industry norm
  • 3 - Minor documentary issue
  • 2 - Improvement required
  • 1 - Serious concern
  • 0 - Safety critical
  • N/A

• Scaffold installations and towers must have been installed correctly to provide a safe working environment. The work must have been undertaken by a competent installer and evidence must be available to demonstrate the date of erection and that suitable timely inspections have been undertaken whilst the scaffold is on site.
  Ladders, platforms, hop-ups must be fit for purpose and be in good condition.

• Insert photos to demonstrate that the industry standard has been met

  Media

• Enter details of the failure & evidence the issues

• Add media

  Media

• Please confirm what the contractor has done that exceeds the industry norm

• Add media

  Media

• HSQ8. Are all tools / machinery issues effectively managed (PAT test,logs)?

  Select 5 - Exceeds industry norm 4 - Industry norm 3 - Minor documentary issue 2 - Improvement required 1 - Serious concern 0 - Safety critical N/A

  • 5 - Exceeds industry norm
  • 4 - Industry norm
  • 3 - Minor documentary issue
  • 2 - Improvement required
  • 1 - Serious concern
  • 0 - Safety critical
  • N/A

• Have RCDs been used? Have extension cords been fully unwound? Do cables, plugs, transformers, etc appear in suitable condition and show that PAT tests have been completed? Dust suppression to be used with disc cutters, etc.

• Insert photos to demonstrate that the industry standard has been met

  Media

• Enter details of the failure & evidence the issues

• Add media

  Media

• Please confirm what the contractor has done that exceeds the industry norm

• Add media

  Media

• HSQ9. Permit to work system in place

  Select 5 - Exceeds industry norm 4 - Industry norm 3 - Minor documentary issue 2 - Improvement required 1 - Serious concern 0 - Safety critical N/A

  • 5 - Exceeds industry norm
  • 4 - Industry norm
  • 3 - Minor documentary issue
  • 2 - Improvement required
  • 1 - Serious concern
  • 0 - Safety critical
  • N/A

• Suitable risk assessments must be available. Operatives must be able to demonstrate that they are trained to operate the machinery, that they have undertaken pre-use / daily checks. Excavators should have quick hitches locked and a safe bucket change system should be in place. Plant not to be left unattended with keys left in.

• Insert photos to demonstrate that the industry standard has been met

  Media

• Enter details of the failure & evidence the issues

• Add media

  Media

• Please confirm what the contractor has done that exceeds the industry norm

• Add media

  Media

• HSQ10. Have adequate provisions for operatives welfare been made? (Check completion of forms / provision of facilities)

  Select 5 - Exceeds industry norm 4 - Industry norm 3 - Minor documentary issue 2 - Improvement required 1 - Serious concern 0 - Safety critical N/A

  • 5 - Exceeds industry norm
  • 4 - Industry norm
  • 3 - Minor documentary issue
  • 2 - Improvement required
  • 1 - Serious concern
  • 0 - Safety critical
  • N/A

• The contractor must demonstrate that their operatives welfare during the course of the repairs have been adequately managed.
  The Oriel Welfare Form must be completed by the customer to confirm whether the facilities at the property can be used. If not then suitable facilities must be provided.

• Insert photos to demonstrate that the industry standard has been met

  Media

• Enter details of the failure & evidence the issues

• Add media

  Media

• Please confirm what the contractor has done that exceeds the industry norm

• Add media

  Media

• HSQ11. Environmental issues

  Select 5 - Exceeds industry norm 4 - Industry norm 3 - Minor documentary issue 2 - Improvement required 1 - Serious concern 0 - Safety critical N/A

  • 5 - Exceeds industry norm
  • 4 - Industry norm
  • 3 - Minor documentary issue
  • 2 - Improvement required
  • 1 - Serious concern
  • 0 - Safety critical
  • N/A

• Contractor needs to demonstrate that they are managing environmental type issues, including control of ACMs.
  Asbestos test results must be visible in the site folder. If test was positive then confirmation that removal was undertaken by competent persons with suitable disposal must also be visible on the file.
  Contractor to demonstrate suitable waste management, silt management, protection of wildlife and flora.
  COSHH management systems, monitoring noise levels, fumes, etc.

• Insert photos to demonstrate that the industry standard has been met

  Media

• Enter details of the failure & evidence the issues

• Add media

  Media

• Please confirm what the contractor has done that exceeds the industry norm

• Add media

  Media

• HSQ12. Site access / traffic management

  Select 5 - Exceeds industry norm 4 - Industry norm 3 - Minor documentary issue 2 - Improvement required 1 - Serious concern 0 - Safety critical N/A

  • 5 - Exceeds industry norm
  • 4 - Industry norm
  • 3 - Minor documentary issue
  • 2 - Improvement required
  • 1 - Serious concern
  • 0 - Safety critical
  • N/A

• For larger sites involving major construction the contractor must demonstrate adequate management of site access. For repairs close to the highway the traffic management must be managed to minimise public risks.

• Insert photos to demonstrate that the industry standard has been met

  Media

• Enter details of the failure & evidence the issues

• Add media

  Media

• Please confirm what the contractor has done that exceeds the industry norm

• Add media

  Media

• HSQ13. General site safety (slips, trips, hazards, PPE, etc)

  Select 5 - Exceeds industry norm 4 - Industry norm 3 - Minor documentary issue 2 - Improvement required 1 - Serious concern 0 - Safety critical N/A

  • 5 - Exceeds industry norm
  • 4 - Industry norm
  • 3 - Minor documentary issue
  • 2 - Improvement required
  • 1 - Serious concern
  • 0 - Safety critical
  • N/A

• Suitable PPE should be available and used correctly. Site should be tidy to minimises slip, trip and fall hazards. Is suitable lighting in place?

• Insert photos to demonstrate that the industry standard has been met

  Media

• Enter details of the failure & evidence the issues

• Add media

  Media

• Please confirm what the contractor has done that exceeds the industry norm

• Add media

  Media

• HSQ14. Other risks / hazards / issues

  Select 5 - Exceeds industry norm 4 - Industry norm 3 - Minor documentary issue 2 - Improvement required 1 - Serious concern 0 - Safety critical N/A

  • 5 - Exceeds industry norm
  • 4 - Industry norm
  • 3 - Minor documentary issue
  • 2 - Improvement required
  • 1 - Serious concern
  • 0 - Safety critical
  • N/A

• Highlight any other hazards or risks identified

• Insert photos to demonstrate that the industry standard has been met

  Media

• Enter details of the failure & evidence the issues

• Add media

  Media

• Please confirm what the contractor has done that exceeds the industry norm

• Add media

  Media

• No of operatives working on site

• No of accident book entries (since last visit)

Corrective Actions

• Enter any corrective actions that will be undertaken

Quality of work undertaken

• If you are able to assess the quality of work undertaken then tap on the item below to open the available questions.
  Make an honest assessment of the quality of work completed at the property by reference to the type of work being undertaken at the property. Mark any type of work not being undertaken as "N/A". For work that has been undertaken then decide whether this is excellent, acceptable or unacceptable. Unacceptable should be recorded if work has not been completed to a satisfactory and acceptable standard. Photos and a description of unacceptable work will be required to highlight the issues that need re-work.
  Excellent and acceptable work can also be photographed to evidence good work.

• Tap here if able to score Quality of Work

Quality Audit score

• Room Title

  Select Lounge Kitchen Bedroom 1 Bedroom 2 Bedroom 3 Bedroom 4 Dining room Bathroom Ensuite Utility other

  • Lounge
  • Kitchen
  • Bedroom 1
  • Bedroom 2
  • Bedroom 3
  • Bedroom 4
  • Dining room
  • Bathroom
  • Ensuite
  • Utility
  • other

• Assessment by trade

  Select Plumbing Gas Electrical Plastering Wall papering Joinery Flooring Emulsion Painting Gloss Work Other

  • Plumbing
  • Gas
  • Electrical
  • Plastering
  • Wall papering
  • Joinery
  • Flooring
  • Emulsion Painting
  • Gloss Work
  • Other

• Quality standard of repair

  Select 5 - Exceeds industry norm 4 - Industry norm 3 - Minor documentary issue 2 - Improvement required 1 - Serious concern 0 - Safety critical N/A

  • 5 - Exceeds industry norm
  • 4 - Industry norm
  • 3 - Minor documentary issue
  • 2 - Improvement required
  • 1 - Serious concern
  • 0 - Safety critical
  • N/A

• Add in any photos to demonstrate the excellent / adequate workmanship.

  Media

• Add in any photos to highlight the unacceptable workmanship.

  Media

• Add in any detail to highlight the unacceptable workmanship.

Site measurement check

• We need to assess whether or not the dimensions used in the creation of the schedule are accurate. The site file should include a copy of the schedule that will include confirmation of the room dimensions. Complete a re-measure of at least 1 room and see if the floor and wall areas and perimeter measure fall within tolerance.
  

• Tap here if able to score the site measurement test

Site measurement result

• SMQ1. Does your site measurement test show adequate measurement compliance?

  Yes

  No

  N/A

Completed works

• We need to assess the schedule against the works undertaken

• Tap here if able to scope the completed works test

Shedule of works

• How much of the scheduled work has been completed at the time of the audit

• Confirm what rooms are still incomplete

  Select Lounge Kitchen Bedroom 1 Bedroom 2 Bedroom 3 Bedroom 4 Dining room Bathroom Ensuite Utility other

  • Lounge
  • Kitchen
  • Bedroom 1
  • Bedroom 2
  • Bedroom 3
  • Bedroom 4
  • Dining room
  • Bathroom
  • Ensuite
  • Utility
  • other

• Provide details of any other work that requires completing

• Make an assessment of the works that have been undertaken against the schedule of works, Highlight Any work that has been undertaken that is not on the schedule or highlight any work on the schedule that has not been undertaken.

• Does the work undertaken match the schedule of works ?

  Yes

  No

• Items identified

  Select Underscope Overscope Private works

  • Underscope
  • Overscope
  • Private works

Customer satisfaction

• If the customer is available during the meeting then question them on their perception of service in respect of the repairs being undertaken.
  Ask each question and record the response.

• Tap here if able to score customer satisfaction.

Customer score

• Overall how happy were you with the repair completed by the contractor?

  Very satisfied

  Satisfied

  Neither satisfied or dissatisfied

  Dissatisfied

  Very dissatisfied

• Further comment if applicable

• Following the repairs, how likely is it you would recommend your insurers use this contractor in the future?

  Select 10 9 8 7 6 5 4 3 2 1 0

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0

• Score between 0-10 where 10 is highly likely.

• Further comment if applicable

Any additional comments

• If any additional comments are required

Sign Off

• You need to discuss any issues that have arisen in respect of your visit with the operatives on site and get them to confirm this discussion by signing below.

• If Issues have been found on the site audit, Have you discussed the issues that have been identified with an operative of the contractor?

  Yes

  No

  No Issues Found

• On site representative

  Sign

• Explain why issues were not discussed with an operative.

• No Issues found By the Auditor

• Auditor

  Sign