Aloft Dynamic Town V2

• Document No.

• Conducted on

  Date

• Prepared by

• Personnel

• please email to all morning briefing team on the follow morning

audit

Hotel Main Entrance

• Hotel exterior<br><br>Car park is properly organized<br>Drive-way clean and well presented <br>Exterior signage and all lighting working<br>Water figures are on and surrounding is clean<br>Plants looking fresh and well maintained<br>Loading deck music available <br>

  Yes

  No

  N/A

• Lobby<br>All luggage trolleys polished<br>Lights working properly<br>Lobby cool & fresh<br>music音乐/botanical绿植/aroma香味<br>Cleanliness & Condition干净和状态：flooring地面/walls墙面/doors门/ceiling天花<br><br>

  Yes

  No

  N/A

• Associate员工<br><br>Friendly，Attentive， address guest by name<br>On brand grooming and uniform制服干净整洁,仪容仪表符合品牌标准

  Yes

  No

  N/A

• Luggage store room <br><br>Are all areas clean and in order? Locked at all times? All luggage are recorded and tagged?

  Yes

  No

  N/A

Public Area

• Public rest rooms are clean and has fresh smell<br><br>

  Yes

  No

  N/A

• All lights are working

  Yes

  No

  N/A

• All information displayed on LCD screen are correct<br>所有酒店信息在LCD屏上是否正确

  Yes

  No

  N/A

• B1 loading dock entrance clean and tidy B1收货平台是否整齐干净

  Yes

  No

  N/A

• Any cleanliness / condition defect? 任何卫生和工程问题 ？

  Yes

  No

  N/A

Front Office

• The Welcome Observation<br>SPG membership is recognized and benefits are delivered/enrollment offered to non members<br>Departure date&room type confirmed<br>Departure time asked<br>ID/passport scanned and entered in the PSB log book<br>Collect method of payment/confirm rate(written room number on the key packet instead of say it loud)<br>Key provided in proper key packet<br>

  Yes

  No

  N/A

• The Farewell Observation<br><br>Inquire about stay and take responsibility for any additional request or issues<br>Verify charges&payment before issuing final invoice<br>Confirm UNICEF donation<br>Thank for staying&invitation to return<br>Offer to assistant with transition to what is next

  Yes

  No

  N/A

Nook All day dining Nook 自助餐厅

• Arrival Experience<br>Greeting, Lighting, Scent, Music

  Yes

  No

  N/A

• Quality of Buffet<br>Clean and tidy, all food are well displayed with label

  Yes

  No

  N/A

• Department Head is present部门负责人是否在场<br><br>All associates well grooming

  Yes

  No

  N/A

• Staff 员工<br><br>Attentiveness through out the service, anticipate and prompt response <br>On brand uniform and grooming

  Yes

  No

  N/A

• Any cleanliness / condition defect?

  Yes

  No

  N/A

W xyz Lounge

• Arrival Experience<br>Greeting, Lighting, Scent, Music<br><br>

  Yes

  No

  N/A

• Staff 员工<br><br>Attentiveness through out the service, anticipate and prompt response <br>On brand uniform and grooming<br>

  Yes

  No

  N/A

• Delivery of products(Timing, Quality, Temperature, Taste)

  Yes

  No

  N/A

• Department Head is present部门负责人是否在场<br>

  Yes

  No

  N/A

• Any cleanliness / condition defect?

  Yes

  No

  N/A

Re: refuel

• Arrival Experience<br>Lighting, Scent, Music<br><br>

  Yes

  No

  N/A

• Items arrangement <br><br>All items are full stocked and placed nicely ?<br>

  Yes

  No

  N/A

• Any cleanliness / condition defect?

  Yes

  No

  N/A

Tactic Meeting / Function room

• LCD signage providing accurate information <br>Temperature is cool and fresh

  Yes

  No

  N/A

• Staff 员工<br><br>Attentiveness through out the service, anticipate and prompt response <br>On brand uniform and grooming<br>

  Yes

  No

  N/A

• Awareness of departure time and farewell

  Yes

  No

  N/A

• Restroom clean？<br>

  Yes

  No

  N/A

• Store rooms and pantry are closed<br><br>

  Yes

  No

  N/A

• Any cleanliness / condition defect?

  Yes

  No

  N/A

Self serve Business center

• Newspaper and magazines are updated<br><br>

  Yes

  No

  N/A

• Any cleanliness / condition defect?

  Yes

  No

  N/A

Guest Elevator inspection

• Any cleanliness / condition defect?

  Yes

  No

  N/A

Re: charge

• Arrival Experience<br>Greeting, Lighting, Scent, Music<br><br>

  Yes

  No

  N/A

• Temperature is comfortable

  Yes

  No

  N/A

• Staff 员工<br><br>Attentiveness through out the service, anticipate and prompt response <br>On brand uniform and grooming<br>

  Yes

  No

  N/A

• Any cleanliness / condition defect?

  Yes

  No

  N/A

Splash

• Lighting level adequate and no burnt out bulbs

  Yes

  No

  N/A

• Changing room is clean and tidy

  Yes

  No

  N/A

• Life Saving Equipment clean and well presented

  Yes

  No

  N/A

• Staff 员工<br><br>Attentiveness through out the service, anticipate and prompt response <br>On brand uniform and grooming<br>

  Yes

  No

  N/A

• Any cleanliness / condition defect?

  Yes

  No

  N/A

Back of House

• Lighting setting（energy saving）？

  Yes

  No

  N/A

• The air condition setting（energy saving）？

  Yes

  No

  N/A

• All electrical equipment in good working condition and energy saving setting 所有电气设备是否处于安全节能状态

  Yes

  No

  N/A

• All office door locked after operation?

  Yes

  No

  N/A

• Any cleanliness / condition defect?

  Yes

  No

  N/A

Staff Canteen

• Food quality and quantity

  Yes

  No

  N/A

• Any cleanliness / condition defect?

  Yes

  No

  N/A

Locker

• Cabinet locked /Safety

  Yes

  No

  N/A

• Any cleanliness / condition defect?

  Yes

  No

  N/A

Staff Entrance

• Staff entrance is locked at all times ?

  Yes

  No

  N/A

• All monitors are working<br>Any condition / facility defect?

  Yes

  No

  N/A

Garbage Room

• B1 exit to garbage room is closed<br>Outside garbage room is clean and tidy.<br>Any condition defect?

  Yes

  No

  N/A

Laundry Room

• Laundry room is clean and tidy<br>Laundry room is locked after operation

  Yes

  No

  N/A

EHC Inspection

• Please check at lest one venue about food temperature record<br>Ask associate to show you how the temperature was taken.<br>Is the temperature same as the record?<br>Any explanation for temperature variance?

  Yes

  No

  N/A

• Is the chef using the correct color of chopping board?

  Yes

  No

  N/A

• Are all opened food / beverage labeled in the fridge?

  Yes

  No

  N/A

Guest Room Inspection

Room No. & Room Type

A. Room Door

• Door /Room No. /Fire Escape Instruction <br>Double lock work<br>Evacuation plan<br>MAGC, BBK menu in place<br>Electronic DND sign working<br>

  Yes

  No

  N/A

B. Closet

• Closet <br><br>Umbrella <br>Iron & board<br>2 pairs of slippers<br>Safe box functioning<br>4 wooden hanger+ 3wooden hanger with clip 2 silk hanger<br><br><br><br><br>

  Yes

  No

  N/A

C. Refreshment center

• Refreshment items<br>Coffee bag*2<br>Black tea bag *2, green tea bag *2<br>Coffee cup*2, coaster*2<br>Kettle *1<br><br><br>

  Yes

  No

  N/A

D. TV & Mini Bar

• Check 3 program channels randomly base on the channel list

  Yes

  No

  N/A

• Mini Bar fridge <br> Fridge is clean and tidy

  Yes

  No

  N/A

E. Work Station

• Lamp/ Cordless telephone is working<br>Telephone Bill List/ Internet cable/ Service Directory<br>Recycle bin & Non recycle bin*1<br><br>

  Yes

  No

  N/A

• Curtain & Sheers/ Window<br>Cleanness& Condition

  Yes

  No

  N/A

F. Aloft bed

• Telephone / Clock / UNICEF introduction<br>Lighting controller is working<br>Aloft bed elements on brand<br>

  Yes

  No

  N/A

G. Bath Room

• Bliss amenity set *1, soap *1<br>Hair drier*1<br>Tissue box *1<br>Bottle water *2<br>Dental kit*2, Shower cap*1, vanity pack*1, bath towel *2, bath mat*1<br>Wash cloth *2, hand towel *2, bathrobe *1(suite Only)<br>

  Yes

  No

  N/A

• Toilet<br>Roll paper *2, sanitary bag *1

  Yes

  No

  N/A

H. Overall Condition/ Cleanliness

• Any defect need to be followed up?

  Yes

  No

  N/A

Any outstanding associate or case you would like to share?

Guest Comments/ Suggestion