Aloft KL Sentral

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Exterior

• Look for: Cleanliness, Maintenance, Safety & Energy Conservation

• Hotel Front & fountain

  Yes

  No

  N/A

• All around ground floor driveway

  Safe

  At Risk

  N/A

• Back Yard & Flag area<br>

  Yes

  No

  N/A

• Receiving area

  Yes

  No

  N/A

• Smoking area

  Yes

  No

  N/A

• External Lighting

  Yes

  No

  N/A

• Security Guards & Valet drivers' presence and alertness

  Yes

  No

  N/A

• Observations

Lobby

• Look for: Cleanliness, Maintenance, Safety & Energy Conservation

• Reception

  Yes

  No

  N/A

• Front Desk copes and interacts well with guests. The Welcome is being practiced.

• THE WELCOME
  - Know our guest (through technology and clues to deliver on brand Welcome Experience to the guests)
  - Engage our guest (using both Foundational and Memorable components of The Welcome to ensure that his/her stay exceeded expectations)

• Connect with our guest.

  Yes

  No

  N/A

• THE FAREWELL
  - Know our guest (through technology and clues to deliver a DEPARTURE EXPERIENCE guests will remember!)
  - Engage our guest (using both Foundational and Memorable components of The Farewell to ensure that his/her stay exceeded expectations)

• Connect with our guest based on the experience he/she had with you to create loyalty beyond reason

  Yes

  No

  N/A

• Doorman presence and alertness

  Yes

  No

  N/A

• Valet & Limousine Counter

  Yes

  No

  N/A

• Security Guards' presence and alertness

  Yes

  No

  N/A

• Re:Fuel<br>- Food label & expiry date, temperature records

  Yes

  No

  N/A

• WXYZ

  Yes

  No

  N/A

• Public Circulation

  Yes

  No

  N/A

• Heart of House

  Yes

  No

  N/A

• Safety Box Room

  Yes

  No

  N/A

• AA Office

  Yes

  No

  N/A

• Restroom

  Yes

  No

  N/A

• Light/ Scent/ Sound

  Yes

  No

  N/A

• Signages

  Yes

  No

  N/A

LG1

• Look for: Cleanliness, Maintenance, Safety & Energy Conservation

• Locker Rooms

  Yes

  No

  N/A

• Rest Rooms

  Yes

  No

  N/A

• Storerooms

  Yes

  No

  N/A

• Laundry

  Yes

  No

  N/A

• Re:cess

  Yes

  No

  N/A

• Re:fresh & culinary office

  Yes

  No

  N/A

• Observations

LG3

• Look for: Cleanliness, Maintenance, Safety & Energy Conservation

• Security Office

  Yes

  No

  N/A

• Smoking Area

  Yes

  No

  N/A

• Drivers room

  Yes

  No

  N/A

• Restroom

  Yes

  No

  N/A

• Store

  Yes

  No

  N/A

• Freezers

  Yes

  No

  N/A

• Kitchens

  Yes

  No

  N/A

Car Park

• Look for: Cleanliness, Maintenance, Safety & Energy Conservation

• Lift

  Yes

  No

  N/A

• Parking Lot

  Yes

  No

  N/A

• Stairs x 2

  Yes

  No

  N/A

• Drainage

  Yes

  No

  N/A

M Floor

• Look for: Cleanliness, Maintenance, Safety, Energy Conservation

• Are the doors lock?

  Yes

  No

  N/A

• Are the lights off?

  Yes

  No

  N/A

• Who is on duty?

Level 1

• Look for: Cleanliness, Maintenance, Safety, Staff presence, Staff attentiveness, Quality of food & beverage, Energy Conservation

• In-room Dining

  Yes

  No

  N/A

• Kitchen

  Yes

  No

  N/A

• Nook

  Yes

  No

  N/A

• Restroom

  Yes

  No

  N/A

• Bridge exit

  Yes

  No

  N/A

• Fire escapes

  Safe

  At Risk

  N/A

• Store Room

  Yes

  No

  N/A

Levels 2 & 3

• Look for: Cleanliness, Maintenance, Safety, Staff presence, Staff attentiveness, Quality of food & beverage, Energy Conservation

• Ballroom

  Yes

  No

  N/A

• Function Rooms

  Yes

  No

  N/A

• If there are no functions, are the doors locked?

  Yes

  No

  N/A

• Restroom

  Yes

  No

  N/A

• Signage

  Yes

  No

  N/A

• Tactic Office

  Yes

  No

  N/A

• Fire Escapes

  Safe

  At Risk

  N/A

• Smoking area

  Yes

  No

  N/A

• Store room

  Yes

  No

  N/A

• Kitchen

  Yes

  No

  N/A

• AV Room

  Yes

  No

  N/A

Level 4

• Look for: Cleanliness, Maintenance, Safety, Energy Conservation

• Re:Charge

  Yes

  No

  N/A

• Emergency Phone

  Yes

  No

  N/A

• Planting

  Yes

  No

  N/A

Splash

• Look for: Cleanliness, Maintenance, General Condition, Staff attentiveness, Quality of food & beverage, Energy Conservation

• Pool Safety Equipment

  Yes

  No

  N/A

• Emergency Phone

  Yes

  No

  N/A

• Restroom

  Yes

  No

  N/A

• Kitchen

  Yes

  No

  N/A

• Mai Bar

  Yes

  No

  N/A

GUESTROOM CHECK LIST - Room 1

• Room number

Guest Room Safety

• Door closing mechanism (does it close automatically when releasing the door?)

  Yes

  No

  N/A

• Emergency exit sign behind door

  Yes

  No

  N/A

• El-safe (instruction and functional)

  Yes

  No

  N/A

• Peep hole

  Yes

  No

  N/A

• Door lock

  Yes

  No

  N/A

Brand Assurance; 4 Deadly Sins

• Hair on bed

  Yes

  No

  N/A

• Trash in trash receptacles

  Yes

  No

  N/A

• Hair in shower stall

  Yes

  No

  N/A

• Mold

  Yes

  No

  N/A

Bed Room

• Appearance

  Yes

  No

  N/A

• Dust

  Yes

  No

  N/A

• Stains

  Yes

  No

  N/A

• Do not disturb

  Yes

  No

  N/A

• Electricity, Telephone System

  Yes

  No

  N/A

• Door bell

  Yes

  No

  N/A

• Door lock

  Yes

  No

  N/A

• Furniture

  Yes

  No

  N/A

• Drape and curtain

  Yes

  No

  N/A

• Mirror & Window glass

  Yes

  No

  N/A

• Carpet & Floor

  Yes

  No

  N/A

• Wall

  Yes

  No

  N/A

• Ceiling

  Yes

  No

  N/A

Mini Bar & Coffee/ Tea Station

• Drink stock

  Yes

  No

  N/A

• Packing & Label

  Yes

  No

  N/A

• Expiry date

  Yes

  No

  N/A

• Fridge condition

  Yes

  No

  N/A

• Glassware

  Yes

  No

  N/A

• Bar supplies

  Yes

  No

  N/A

• Kettle

  Yes

  No

  N/A

• Coffee machine and supplies

  Yes

  No

  N/A

Bedding

• Duvet Cover

  Yes

  No

  N/A

• Pillows & Bolsters

  Yes

  No

  N/A

• Mattress

  Yes

  No

  N/A

• Head board

  Yes

  No

  N/A

Supplies

• Stationary supplies

  Yes

  No

  N/A

• Directory of service

  Yes

  No

  N/A

• Alarm clock set to off

  Yes

  No

  N/A

• TV guide

  Yes

  No

  N/A

• LAN cable

  Yes

  No

  N/A

• In-house promotion

  Yes

  No

  N/A

• In room dining menu

  Yes

  No

  N/A

• Emergency flash light

  Yes

  No

  N/A

Bathroom

• Walk-in closet

  Yes

  No

  N/A

• Hangers

  Yes

  No

  N/A

• Amenities supplies & set up

  Yes

  No

  N/A

• Magazines

  Yes

  No

  N/A

• Towel

  Yes

  No

  N/A

• Hair dryer functioning

  Yes

  No

  N/A

• Wash basin

  Yes

  No

  N/A

• Shower cubicle faucet & Shower head

  Yes

  No

  N/A

• Toilet bowl

  Yes

  No

  N/A

• Mirror

  Yes

  No

  N/A

• Vent & ceiling

  Yes

  No

  N/A

GUESTROOM CHECK LIST - Room 2

• Room number

Guest Room Safety

• Door closing mechanism (does it close automatically when releasing the door?)

  Yes

  No

  N/A

• Emergency exit sign behind door

  Yes

  No

  N/A

• El-safe (instruction and functional)

  Yes

  No

  N/A

• Peep hole

  Yes

  No

  N/A

• Door lock

  Yes

  No

  N/A

Brand Assurance; 4 Deadly Sins

• Hair on bed

  Yes

  No

  N/A

• Trash in trash receptacles

  Yes

  No

  N/A

• Hair in shower stall

  Yes

  No

  N/A

• Mold

  Yes

  No

  N/A

Bed Room

• Appearance

  Yes

  No

  N/A

• Dust

  Yes

  No

  N/A

• Stains

  Yes

  No

  N/A

• Do not disturb

  Yes

  No

  N/A

• Electricity, Telephone System

  Yes

  No

  N/A

• Door bell

  Yes

  No

  N/A

• Door lock

  Yes

  No

  N/A

• Furniture

  Yes

  No

  N/A

• Drape and curtain

  Yes

  No

  N/A

• Mirror & Window glass

  Yes

  No

  N/A

• Carpet & Floor

  Yes

  No

  N/A

• Wall

  Yes

  No

  N/A

• Ceiling

  Yes

  No

  N/A

Mini Bar & Coffee/ Tea Station

• Drink stock

  Yes

  No

  N/A

• Packing & Label

  Yes

  No

  N/A

• Expiry date

  Yes

  No

  N/A

• Fridge condition

  Yes

  No

  N/A

• Glassware

  Yes

  No

  N/A

• Bar supplies

  Yes

  No

  N/A

• Kettle

  Yes

  No

  N/A

• Coffee machine and supplies

  Yes

  No

  N/A

Bedding

• Duvet Cover

  Yes

  No

  N/A

• Pillows & Bolsters

  Yes

  No

  N/A

• Mattress

  Yes

  No

  N/A

• Head board

  Yes

  No

  N/A

Supplies

• Stationary supplies

  Yes

  No

  N/A

• Directory of service

  Yes

  No

  N/A

• Alarm clock set to off

  Yes

  No

  N/A

• TV guide

  Yes

  No

  N/A

• LAN cable

  Yes

  No

  N/A

• In-house promotion

  Yes

  No

  N/A

• In room dining menu

  Yes

  No

  N/A

• Emergency flash light

  Yes

  No

  N/A

Bathroom

• Walk-in closet

  Yes

  No

  N/A

• Hangers

  Yes

  No

  N/A

• Amenities supplies & set up

  Yes

  No

  N/A

• Magazines

  Yes

  No

  N/A

• Towel

  Yes

  No

  N/A

• Hair dryer functioning

  Yes

  No

  N/A

• Wash basin

  Yes

  No

  N/A

• Shower cubicle faucet & Shower head

  Yes

  No

  N/A

• Toilet bowl

  Yes

  No

  N/A

• Mirror

  Yes

  No

  N/A

• Vent & ceiling

  Yes

  No

  N/A

GUESTROOM CHECK LIST - Room 3

• Room number

Guest Room Safety

• Door closing mechanism (does it close automatically when releasing the door?)

  Yes

  No

  N/A

• Emergency exit sign behind door

  Yes

  No

  N/A

• El-safe (instruction and functional)

  Yes

  No

  N/A

• Peep hole

  Yes

  No

  N/A

• Door lock

  Yes

  No

  N/A

Brand Assurance; 4 Deadly Sins

• Hair on bed

  Yes

  No

  N/A

• Trash in trash receptacles

  Yes

  No

  N/A

• Hair in shower stall

  Yes

  No

  N/A

• Mold

  Yes

  No

  N/A

Bed Room

• Appearance

  Yes

  No

  N/A

• Dust

  Yes

  No

  N/A

• Stains

  Yes

  No

  N/A

• Do not disturb

  Yes

  No

  N/A

• Electricity, Telephone System

  Yes

  No

  N/A

• Door bell

  Yes

  No

  N/A

• Door lock

  Yes

  No

  N/A

• Furniture

  Yes

  No

  N/A

• Drape and curtain

  Yes

  No

  N/A

• Mirror & Window glass

  Yes

  No

  N/A

• Carpet & Floor

  Yes

  No

  N/A

• Wall

  Yes

  No

  N/A

• Ceiling

  Yes

  No

  N/A

Mini Bar & Coffee/ Tea Station

• Drink stock

  Yes

  No

  N/A

• Packing & Label

  Yes

  No

  N/A

• Expiry date

  Yes

  No

  N/A

• Fridge condition

  Yes

  No

  N/A

• Glassware

  Yes

  No

  N/A

• Bar supplies

  Yes

  No

  N/A

• Kettle

  Yes

  No

  N/A

• Coffee machine and supplies

  Yes

  No

  N/A

Bedding

• Duvet Cover

  Yes

  No

  N/A

• Pillows & Bolsters

  Yes

  No

  N/A

• Mattress

  Yes

  No

  N/A

• Head board

  Yes

  No

  N/A

Supplies

• Stationary supplies

  Yes

  No

  N/A

• Directory of service

  Yes

  No

  N/A

• Alarm clock set to off

  Yes

  No

  N/A

• TV guide

  Yes

  No

  N/A

• LAN cable

  Yes

  No

  N/A

• In-house promotion

  Yes

  No

  N/A

• In room dining menu

  Yes

  No

  N/A

• Emergency flash light

  Yes

  No

  N/A

Bathroom

• Walk-in closet

  Yes

  No

  N/A

• Hangers

  Yes

  No

  N/A

• Amenities supplies & set up

  Yes

  No

  N/A

• Magazines

  Yes

  No

  N/A

• Towel

  Yes

  No

  N/A

• Hair dryer functioning

  Yes

  No

  N/A

• Wash basin

  Yes

  No

  N/A

• Shower cubicle faucet & Shower head

  Yes

  No

  N/A

• Toilet bowl

  Yes

  No

  N/A

• Mirror

  Yes

  No

  N/A

• Vent & ceiling

  Yes

  No

  N/A

GUESTROOM CHECK LIST - Room 5

• Room number

Guest Room Safety

• Door closing mechanism (does it close automatically when releasing the door?)

  Yes

  No

  N/A

• Emergency exit sign behind door

  Yes

  No

  N/A

• El-safe (instruction and functional)

  Yes

  No

  N/A

• Peep hole

  Yes

  No

  N/A

• Door lock

  Yes

  No

  N/A

Brand Assurance; 4 Deadly Sins

• Hair on bed

  Yes

  No

  N/A

• Trash in trash receptacles

  Yes

  No

  N/A

• Hair in shower stall

  Yes

  No

  N/A

• Mold

  Yes

  No

  N/A

Bed Room

• Appearance

  Yes

  No

  N/A

• Dust

  Yes

  No

  N/A

• Stains

  Yes

  No

  N/A

• Do not disturb

  Yes

  No

  N/A

• Electricity, Telephone System

  Yes

  No

  N/A

• Door bell

  Yes

  No

  N/A

• Door lock

  Yes

  No

  N/A

• Furniture

  Yes

  No

  N/A

• Drape and curtain

  Yes

  No

  N/A

• Mirror & Window glass

  Yes

  No

  N/A

• Carpet & Floor

  Yes

  No

  N/A

• Wall

  Yes

  No

  N/A

• Ceiling

  Yes

  No

  N/A

Mini Bar & Coffee/ Tea Station

• Drink stock

  Yes

  No

  N/A

• Packing & Label

  Yes

  No

  N/A

• Expiry date

  Yes

  No

  N/A

• Fridge condition

  Yes

  No

  N/A

• Glassware

  Yes

  No

  N/A

• Bar supplies

  Yes

  No

  N/A

• Kettle

  Yes

  No

  N/A

• Coffee machine and supplies

  Yes

  No

  N/A

Bedding

• Duvet Cover

  Yes

  No

  N/A

• Pillows & Bolsters

  Yes

  No

  N/A

• Mattress

  Yes

  No

  N/A

• Head board

  Yes

  No

  N/A

Supplies

• Stationary supplies

  Yes

  No

  N/A

• Directory of service

  Yes

  No

  N/A

• Alarm clock set to off

  Yes

  No

  N/A

• TV guide

  Yes

  No

  N/A

• LAN cable

  Yes

  No

  N/A

• In-house promotion

  Yes

  No

  N/A

• In room dining menu

  Yes

  No

  N/A

• Emergency flash light

  Yes

  No

  N/A

Bathroom

• Walk-in closet

  Yes

  No

  N/A

• Hangers

  Yes

  No

  N/A

• Amenities supplies & set up

  Yes

  No

  N/A

• Magazines

  Yes

  No

  N/A

• Towel

  Yes

  No

  N/A

• Hair dryer functioning

  Yes

  No

  N/A

• Wash basin

  Yes

  No

  N/A

• Shower cubicle faucet & Shower head

  Yes

  No

  N/A

• Toilet bowl

  Yes

  No

  N/A

• Mirror

  Yes

  No

  N/A

• Vent & ceiling

  Yes

  No

  N/A

GUESTROOM CHECK LIST - Room 4

• Room number

Guest Room Safety

• Door closing mechanism (does it close automatically when releasing the door?)

  Yes

  No

  N/A

• Emergency exit sign behind door

  Yes

  No

  N/A

• El-safe (instruction and functional)

  Yes

  No

  N/A

• Peep hole

  Yes

  No

  N/A

• Door lock

  Yes

  No

  N/A

Brand Assurance; 4 Deadly Sins

• Hair on bed

  Yes

  No

  N/A

• Trash in trash receptacles

  Yes

  No

  N/A

• Hair in shower stall

  Yes

  No

  N/A

• Mold

  Yes

  No

  N/A

Bed Room

• Appearance

  Yes

  No

  N/A

• Dust

  Yes

  No

  N/A

• Stains

  Yes

  No

  N/A

• Do not disturb

  Yes

  No

  N/A

• Electricity, Telephone System

  Yes

  No

  N/A

• Door bell

  Yes

  No

  N/A

• Door lock

  Yes

  No

  N/A

• Furniture

  Yes

  No

  N/A

• Drape and curtain

  Yes

  No

  N/A

• Mirror & Window glass

  Yes

  No

  N/A

• Carpet & Floor

  Yes

  No

  N/A

• Wall

  Yes

  No

  N/A

• Ceiling

  Yes

  No

  N/A

Mini Bar & Coffee/ Tea Station

• Drink stock

  Yes

  No

  N/A

• Packing & Label

  Yes

  No

  N/A

• Expiry date

  Yes

  No

  N/A

• Fridge condition

  Yes

  No

  N/A

• Glassware

  Yes

  No

  N/A

• Bar supplies

  Yes

  No

  N/A

• Kettle

  Yes

  No

  N/A

• Coffee machine and supplies

  Yes

  No

  N/A

Bedding

• Duvet Cover

  Yes

  No

  N/A

• Pillows & Bolsters

  Yes

  No

  N/A

• Mattress

  Yes

  No

  N/A

• Head board

  Yes

  No

  N/A

Supplies

• Stationary supplies

  Yes

  No

  N/A

• Directory of service

  Yes

  No

  N/A

• Alarm clock set to off

  Yes

  No

  N/A

• TV guide

  Yes

  No

  N/A

• LAN cable

  Yes

  No

  N/A

• In-house promotion

  Yes

  No

  N/A

• In room dining menu

  Yes

  No

  N/A

• Emergency flash light

  Yes

  No

  N/A

Bathroom

• Walk-in closet

  Yes

  No

  N/A

• Hangers

  Yes

  No

  N/A

• Amenities supplies & set up

  Yes

  No

  N/A

• Magazines

  Yes

  No

  N/A

• Towel

  Yes

  No

  N/A

• Hair dryer functioning

  Yes

  No

  N/A

• Wash basin

  Yes

  No

  N/A

• Shower cubicle faucet & Shower head

  Yes

  No

  N/A

• Toilet bowl

  Yes

  No

  N/A

• Mirror

  Yes

  No

  N/A

• Vent & ceiling

  Yes

  No

  N/A

General

• Walk the staircases at random floors.

  Yes

  No

  N/A

General Comment

Initial to end audit. Please generate report & send out to all relevant parties.

• Add signature

  Sign