Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
STANDARDS (Non scoring)
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Are windows/front door clean?
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Is all marketing up to date and correct?
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Is the shop floor acceptably tidy?
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Are the customer toilets clean?
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How many members of staff were behind the counter?<br>
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Are colleagues in full uniform?
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How many customers were in branch at the time of visit?
- <1
- 1-5
- 5-10
- 10+
Service
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On entry did someone acknowledge you/smile/say hello?
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Was there a team member on the shop floor at any point during your visit?
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Did anyone approach you during your visit?
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Did anybody ask if you would to enter the tournament?
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Were you offered a drink at any point during the visit?
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Was any other promotion or betting opportunity mentioned?
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Were you asked if you would like any further help?
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Was there an appropriate parting comment as you left?
Game knowledge
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During the tournament, were you interacted with?
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Were the features of the game described adequately to you?
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Did they mention the target to beat?
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Did the colleague tell you about the exclusivity of the game?<br>
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Was Linked mentioned at any time?
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Colleague name or description:
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Please describe your visit overall.
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Please mention the highlight of the visit.