Title Page

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

STANDARDS (Non scoring)

  • Are windows/front door clean?

  • Is all marketing up to date and correct?

  • Is the shop floor acceptably tidy?

  • Are the customer toilets clean?

  • How many members of staff were behind the counter?<br>

  • Are colleagues in full uniform?

  • How many customers were in branch at the time of visit?

Service

  • On entry did someone acknowledge you/smile/say hello?

  • Was there a team member on the shop floor at any point during your visit?

  • Did anyone approach you during your visit?

  • Did anybody ask if you would to enter the tournament?

  • Were you offered a drink at any point during the visit?

  • Was any other promotion or betting opportunity mentioned?

  • Were you asked if you would like any further help?

  • Was there an appropriate parting comment as you left?

Game knowledge

  • During the tournament, were you interacted with?

  • Were the features of the game described adequately to you?

  • Did they mention the target to beat?

  • Did the colleague tell you about the exclusivity of the game?<br>

  • Was Linked mentioned at any time?

  • Colleague name or description:

  • Please describe your visit overall.

  • Please mention the highlight of the visit.

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