AMMEX IT Quarterly Survey for Hardware, Application, Computer and Services

• IT Quarterly Survey for IT Technology

• Purpose: Establish Technology Stability for our end users by collecting first-hand feedback from different stakeholders, departments, and end users to get insights and formulate necessary improvement plans.

• Customer Name (Optional)

• Survey Date and Time

  Date

• Have you had system issues in the past 30 days?

  Yes

  No

  N/A

• If Yes, please indicate what Software/Hardware/Application is this?

• How would you rate our current technology?

  Excellent

  Satisfactory

  Poor

  N/A

• What tools/system are complex for you to use?

• Which technology tools do you use most frequently in your job?

• Please suggest three ways to improve our technology and service in the workplace.

• OTHERS: Improvements and Suggestions.

CUSTOMER SATISFACTION SURVEY

• Overall, how satisfied or dissatisfied are you with your last service experience?

  Very Satisfied

  Satisfied

  Neutral

  Disatisfied

  Very Disatisfied

• How responsive have we been to your questions or concerns about our equipment and services?

  Very Satisfied

  Satisfied

  Neutral

  Disatisfied

  Very Disatisfied

• Overall, How would you rate IT Service?

• Quality of work

  Excellent

  Satisfactory

  Poor

  N/A

• Communication

  Excellent

  Satisfactory

  Poor

  N/A

• Timeliness/Speed of work completed

  Excellent

  Satisfactory

  Poor

  N/A

• Quality of service

  Excellent

  Satisfactory

  Poor

  N/A

• How could we improve our service to you?

• Do you have any comments, questions or concerns?

COMPLETION

• Full Name and Signature of Customer (Optional)

  Sign