Audit

Start of shift

Visit & inspect the tidiness of PBX office and collect the pager & Ipad for the MOD duty

Comments

Visit every operations department to reconfirm you are the morining or afternoon MOD

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Front Office/Housekeeping

Conduct shift handover with prior shift MOD

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Review MOD report /AMG log book and ensure all service recovery issues have been actioned and followed up , meet the guests if required. (Refer to Google Drive )

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Attend daily pre-arrival meeting (morning 0700 hours & afternoon 1400 hours)

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Ask front desk on the daily SPG enrollment goal for the day and check in performance throughout the day

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Ensure today's Occupancy/ADR/VIP arrival/Events information are updated on the board in back office- Refer to Google Drive.

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Review VIPs arrival & Departure from google drive and check with front desk if all mobile check in / check out guests are fine - room is ready / key is prepared before arrival

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Check discrepancy rooms before 9am (AM shift). Please refer to file

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Check due out rooms between noon to 1pm (PM shift). Please refer to "Check out report today"

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Rooms assigned for Elite/Mobile Check-Ins/other VIPs are VCI rooms or prioritized for cleaning prior to guests' arrival time.

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Keys and registration cards for Mobile Check-In are prepared and ready.

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Empty suites are allocated for upsell (priority) and balanced inventory given to platinum guest upgrade (No Suites Go Empty).

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Coordinate with In-Room Dining (IRD) to ensure Elite/VIP amenities are set-up in room prior to arrival.

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Randomly select 1 Elite/Mobile Check-In/VIPs rooms to inspect.

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Randomly select another 1 VCI rooms to inspect. ( VCI = Vacant inspected room)

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Randomly inspect 2 guest floors / pantry / fire exit for tidiness, cleanliness, defects and inform IRD if tray is seen & report defects to Engineering immediately

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Inspect public area washrooms for cleanliness (odor free) and functionality. Report defects to Engineering immediately.

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Lobby

Lobby music, lighting, scent and internet are in excellent working order.

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Lobby furniture and fixtures are clean, organized and in good condition.

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Inspect Public Areas & check internet speed (NET 60/Net Lift) - Open "Speedtest" App in iPad. Speed should over 5Mbps.

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Meet and greet at least one Elite Platinum or Gold member arrivals along with front desk key manager.

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Observe at least one check-in or check-out service based on BSA (check in /out standard in Google drive).

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Engage the guest and manage queues during heavy check-in/out periods (peak time 1000-1200 & 1300-1600 hours)

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Inspect luggage room and make sure guest luggage secured.(luggage are not left outside the store / corridor)

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Lobby and Bar

Conduct walk through during Breakfast and Happy Hour at Tonson from 1800-1900 hours & engage Elite members and guests.

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Check Similan Lounge,lighting,Aircon, library ,scent, desk top computer, internet are in excellent working order.

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Ensure associates are engaging with Elite members and guests at Tonson Bar during the happy hours 1800-1900 hours

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Fitness Center/Gym/Pool Area/Beach

Gym is clean, trash bins cleared and sanitizer pump is visible and ready for guest use.

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Music, lighting, scent and internet are in excellent working order.

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Sound system and TV are working in gym.

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Inspect game room - light is on / curtain is opened / tidy and clean

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Locker / Steam / Sauna / Shower room are clean and get ready.

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Pool area is clean and towels are neatly displayed on all pool deck chairs.

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Check activities are operating as scheduled

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Associates in attendance at activity areas indicated as open (during advertised opening hours)

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lifeguards visible and alert at the Lagoon/Mali pool/ Beach

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Meeting Rooms

Digital signage is updated with accurate information based on Daily Events Sheet in Google drive

Comments

Music, lighting, scent and internet are in excellent working order. Meeting foyer area is clean.

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Report any meeting room doors that are not locked.

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Restrooms are clean, odor free, trash bins emptied, supplies replenished and toilets flushing properly.

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Restaurant/Outlets

Ensure service is prompt at all restaurants/outlets. Music, lighting, scent and internet are in excellent working order.

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Check if there are any Elite members dining in the outlets. Ensure the Members Dine More discount benefit is accorded.

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Back of House (BOH)

Hallways are clean and free from debris.

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Light fixtures are working properly. Report any defects to Engineering.

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Ensure associate locker rooms are clean and tidy. Remove any shoes or belongings that are placed on top of locker areas.

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Greet associates at the Laundry room. Ensure the temperature is appropriate for the working environment.

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Loading dock is clean and cleared of all deliveries.

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Check with with Loss Prevention team to ensure all incidents are closed and any abnormalities are briefed to the MOD.

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Associate cafeteria and uniform room are operating in accordance to service hours.

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Ensure service lifts and lift tracks are spectacularly clean and free from debris.

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Security

Security guards visible and alert at the front Gate/Gate 13 and in the lobby or upper lobby

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Any unaccompanied baggage visible in any part of the hotel

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Anyone in back of house areas without a contractor or visitor pass

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Roof access is locked

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Storerooms and offices are locked if no associates in attendance

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Evening or night inspection of all risk rooms- laundry/kitchens/engineer area/le patong

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Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.