Appraisals W South Beach - Whatever / Whenever

• Conducted on

  Date

• Prepared by

• Whatever Whenever

Talent answer the call within 3 rings.

• Talent answer the call within 3 rings.

  Yes

  No

  N/A

Talent use the right greeting.

• Talent use the right greeting (internal vs external)

  Yes

  No

  N/A

Talent does not seem rushed

• Greeting and conversation must be unrushed (even on busy times) and must be clear, calm and understandable.

  Yes

  No

  N/A

Talent smiles

• Talent smiles at all times, creates a wow impression and engages with guest.<br>

  Yes

  No

  N/A

If talent must place the called on hold, talent asks first and wait for positive answer before placing the call on hold.

• If talent must place the called on hold, talent asks first and wait for positive answer before placing the call on hold.

  Yes

  No

  N/A