April Inland Empire Store Visit

• Conducted on

  Date

• Prepared by

• Location
  Address

Whiteboard Review

• Are Bonus Calculators filled out Daily? (All kept in sleeve)

  Yes

  No

  N/A

• Is compensation section posted with Tmo Spiffs/ Comp/Bonus rules?

  Yes

  No

  N/A

• Are Accessories, Need help, LP pdf posted?

  Yes

  No

  N/A

• Is Referral pdf posted ?

  Yes

  No

  N/A

Customer Segment

• Is there a customer perspective section with customer comments?

  Yes

  No

  N/A

• Is the google/yelp review pdf posted ?

  Yes

  No

  N/A

• Is Metric Mastery form posted with top and bottom performers?

  Yes

  No

  N/A

• Is Google/Yelp inventive posted? Store and ME level.

  Yes

  No

  N/A

• Does Metric Expert have an appropriate business action plan based on current trends? Behavior based.

  Yes

  No

  N/A

Hot Topics:

• TVision- Is team knowledgeable?

  Yes

  No

  N/A

• Leads ? Activations?

  Yes

  No

  N/A

Revenue Metric

• Can Metric Expert present the business with gaps and action plan?

  Yes

  No

  N/A

• Is Metric Expert aware of current standing?

  Yes

  No

  N/A

• Is Metric Mastery form filled out?

  Yes

  No

  N/A

• Are Observation guides complete for the week ?

  Yes

  No

  N/A

• Is behavior being driven on the sales floor

  Yes

  No

  N/A

Growth Metric

• Can Metric Expert present the business with gaps and action plan?

  Yes

  No

  N/A

• Is Metric Expert aware of current standing?

  Yes

  No

  N/A

• Is Metric Mastery form filled out?

  Yes

  No

  N/A

• Are Observation guides complete for the week ?

  Yes

  No

  N/A

• Is behavior being driven on the sales floor

  Yes

  No

  N/A

Experience Metric

• Can Metric Expert present the business with gaps and action plan?

  Yes

  No

  N/A

• Is Metric Expert aware of current standing?

  Yes

  No

  N/A

• Is Metric Mastery form filled out?

  Yes

  No

  N/A

• Are Observation guides complete for the week ?

  Yes

  No

  N/A

• Is behavior being driven on the sales floor

  Yes

  No

  N/A

Is store clean free of smudges

• Are windows clean ?

  Yes

  No

  N/A

• Is store swept moped

  Yes

  No

  N/A

• Zero empty pegs?

  Yes

  No

  N/A

• Is back room clean ?

  Yes

  No

  N/A

• Is bathroom clean ?

  Yes

  No

  N/A

Uncarrier

• Are all employees in uniform ?

  Yes

  No

  N/A

• Are all employees smiling

  Yes

  No

  N/A

• Are MEs logged into Tmo connect ? Observed one

  Yes

  No

  N/A

• Are employees logged into Salesforce? Observe one

  Yes

  No

  N/A

• Do all employees have REMOs

  Yes

  No

  N/A

• Are Employees side by side selling

  Yes

  No

  N/A

• Was there a loud, energetic, contagious Greet?

  Yes

  No

  N/A

• Did Employee shake hands and get a name?

  Yes

  No

  N/A

• Is store using Retail Valet?

  Yes

  No

  N/A

• Are two way conversations happening ?

  Yes

  No

  N/A