Information
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LBO
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Conducted on
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Visit Conducted by
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Photo of LBO front on day of visit
Standards
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Are stallrisers / windows clean and entranceway free from cigarette ends?
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Is the correct marketing displayed and in good condition?
Kick On Service
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How many team members were present during your visit today?
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Approximately how many customers were present during your visit?
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Please describe your experience today in detail
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In your opinion, what would the team have to do to achieve 10/10.
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Did a team member acknowledge you and make you feel welcome?
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At any point during the visit, did you observe a team member in the customer area speaking with customers?
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Were you offered entry into the customer tournament or offered a demonstration?
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Please comment on how the demonstration was delivered by the team member.
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Were the team members friendly towards you?
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During your visit today, were you offered a free drink?
