Area Manager SA Metro Pilot Store Visit

• Document No.

• SA Customer Centricity Pilot Visit

• Outlet Name

• Conducted on

  Date

• Prepared By: Mark Jensen

• Managers Name:

Section 1. Exterior

• 1.1 Exterior of Building to be clean, free of graffiti, cobwebs and Safety hazards

  Yes

  No

  N/A

• 1.2 Exterior Area's are weed free and gardens well maintained

  Yes

  No

  N/A

• 1.3 External Signage is up to date, clean and undamaged - All lights are clean and in working order

  Yes

  No

  N/A

• 1.4 All POB - 24/7 zones are clean and well maintained

  Yes

  No

  N/A

Section 2. Shop Floor

• 2.1 Lighting is clean and working, aircon vents and ceiling are dust free

  Yes

  No

  N/A

• 2.2 Carpet is clean and in good condition <br>

  Yes

  No

  N/A

• 2.3 All Fixtures and Ticketing are dust free

  Yes

  No

  N/A

• 2.4 A4 Tickets are on all bulk stacks, dumpbins and feature locations

  Yes

  No

  N/A

• 2.5 Strip Tickets are on all hang sell and other locations

  Yes

  No

  N/A

• 2.6 Review Impulse area's and other feature displays

  Yes

  No

  N/A

• 2.7 Check Catalogue tie up and/or 1 planogram for accuracy

  Yes

  No

  N/A

• 2.8 Check layout is as per agreed floorplan

  Yes

  No

  N/A

Section 3.Back of House

• 3.1 Storerooms are clean, neat, well organised and Safe

  Yes

  No

  N/A

• 3.2 Parcel storage is clean, neat, well organised and Safe

  Yes

  No

  N/A

• 3.3 All Mail and POB areas are well organised clean and clear of any hazards

  Yes

  No

  N/A

• 3.4 Staff/Lunchrooms are clean and clear of hazards

  Yes

  No

  N/A

• 3.5 Managers Office/Back Office areas are clean neat, well organised and free of hazards

  Yes

  No

  N/A

Section 4. Operational Checks

• 4.1 Review Rewards performance

  Yes

  No

  N/A

• 4.2 Review Retail CX/NPS results<br>

  Yes

  No

  N/A

• 4.3 Safety Check, SOFP's, Equipment<br>

  Yes

  No

  N/A

• 4.4 Discuss Safety with Staff/Safety Advocate

  Yes

  No

  N/A

• 4.5 Review MyPost

  Yes

  No

  N/A

• 4.6 Review Mail Streaming

  Yes

  No

  N/A

Section 5. Staffing

• 5.1 Review Staff meeting minutes

  Yes

  No

  N/A

• 5.2 Staff Notice Board is up to date<br>

  Yes

  No

  N/A

• 5.3 Discuss relevant staffing issues

  Yes

  No

  N/A

• 5.4 Succession Plans<br>

  Yes

  No

  N/A