AREA/Zone/LTL QM Audit

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location

  Select 88 Foster Crescent, Mississauga, ON 55 Standish Court, Mississauga, ON 7451 Nelson Road, Richmond, BC

  • 88 Foster Crescent, Mississauga, ON
  • 55 Standish Court, Mississauga, ON
  • 7451 Nelson Road, Richmond, BC

• LTL Audit

Pallet Building Quality Check

• 1. Use Grid label to verify the order # Pro #, Ship to, and Ship to Address

  Yes

  No

  N/A

• Describe Observed

• 2. Carefully place packages on designated pallets as per sort process - in correct Grid lane

  Yes

  No

  N/A

• Describe Observed

• 3. Confirm Grid # is written on back of BOL by pallet builder

  Yes

  No

  N/A

• Describe Observed

• 4. Confirm number of packages (cartons) on pallet matches BOL count

  Yes

  No

  N/A

• Describe Observed

• 5. Exceptions to carton count (less or more) on pallet; escalate to Area Lead for resolution

  Yes

  No

  N/A

• Describe Observation

• 6.Packages are labelled correctly, and labels are not damaged - TDG/Hazmat label visible (if applicable)

  Yes

  No

  N/A

• Describe Observed

• 7. Confirm packages are sealed correctly, no damages on boxes

  Yes

  No

  N/A

• Describe Observed

• 8. Ensure skid/pallet count on BOL matches physical count

  Yes

  No

  N/A

• Describe Observed

• 9. Ensure correct pallet is used (Chep pallets may be required)

  Yes

  No

  N/A

• Describe Observed

• Please Note: Auditor to use QA stamp to indicate audit completion & sign BOL

• Please Note: Once audit is successfully completed; Auditor placed signed BOL in corresponding Grid cone

Loading Quality Check

• 1. Validate the skids being loaded is to the correct trailer/carrier

  Yes

  No

  N/A

• Describe Observed

• 2. Load is placed in trailer with Grid labels visible to the side

  Yes

  No

  N/A

• Describe Observed

• 3. When truck is full, load sheet is completed by Area Lead and handed to Security

  Yes

  No

  N/A

• Describe Observed

• 4. Security hands load sheet to Carrier driver for validation of load and signature

  Yes

  No

  N/A

• Describe Observed

• 5. If truck is already loaded - ensure that the physical load in truck matches the Carrier (check shipping labels, BOL, etc.)

  Yes

  No

  N/A

• Describe Observed

• 6. Grid labels are placed correctly on pallets (front and back)

  Yes

  No

  N/A

• Describe Observed

Safety Behaviors

• 1. Pallets are in proper designated area and load is stable

  Yes

  No

  N/A

• Describe Observed

• 2. Pallet is in good condition and not damaged

  Yes

  No

  N/A

• Describe Observed

• 3. When applicable, use pallet jack correctly (pull with one arm, place safely under pallet and lock handle when not in use

  Yes

  No

  N/A

• Describe Observed

• 4. If a package falls out, let it fall - do not try to catch it

  Yes

  No

  N/A

• Describe Observed

• 5. Be aware of MO drivers moving in and out of area

  Yes

  No

  N/A

• Describe Observed

• 6. Bend at the knees, not at your waist when moving packages. Avoid twisting at waist. Nose over toes when moving packages

  Yes

  No

  N/A

• Describe Observed

• 7. Pallet height should be built as per customer requirements e.g.- HMMS - 6ft on 40x48 pallet and BBY 5ft or less etc.

  Yes

  No

  N/A

• Describe Observed

• 8. Pallets are built in a safe and secured manner to prevent load from falling - no overhanging boxes

  Yes

  No

  N/A

• Describe Observed

• 9. Load is secured on pallet with the right amount of shrink wrap

  Yes

  No

  N/A

• Describe Observed

• 10. No sitting/leaning over moving conveyor

  Yes

  No

  N/A

• Describe Observed

• My signature below indicates the information on the audit is correct. Expectation is to maintain demonstrated pallet building accuracy.

• Inspected By (Name and Signature)

  Sign

• Zone

• Zone Name/Number#

Associate Quality Check

• 1. When picking more than 1 items from the bin, check UPC/VPN/SKUs and description to ensure that all the items picked are exactly the same

  Yes

  No

  N/A

• Describe Observed

• 2. Can identify/explain each vs case for products to be picked

  Yes

  No

  N/A

• Describe Observed

• 3. Multiple barcodes - covers barcodes not being scanned to prevent wrong barcode from scanning

  Yes

  No

  N/A

• Describe Observed

• 4. Performs 6 sided check on product for damages and place items securely in carton

  Yes

  No

  N/A

• Describe Observed

• 5. Never place product in adjacent bins trying to reach for another item to pick

  Yes

  No

  N/A

• Describe Observed

• 6. Leave bin organized and with UPC facing out

  Yes

  No

  N/A

• Describe Observed

• 7. Always take items found on the floor to the Specialist or Team Leader or Supervisor

  Yes

  No

  N/A

• Describe Observed

• 8. Associate easily identify and process damage products

  Yes

  No

  N/A

• Describe Observed

• 9. Associate scans correct Serial #

  Yes

  No

  N/A

• Describe Observed

• 10. Associate knows Damage process

  Yes

  No

  N/A

• Describe Observed

• 11. Associate understands Missing process

  Yes

  No

  N/A

• Describe Observed

• 12. Associate knows of, and knows how to use the Non-Conforming cart

  Yes

  No

  N/A

• Describe Observed

Zone Quality Check

• 13. Products properly fits in bin or on pallet ? No overhanging

  Yes

  No

  N/A

• Describe Observed

• 14. Bin Etiquette maintained? e.g., no multiple SKUs in the same bin

  Yes

  No

  N/A

• Describe Observed

• 15. Bin Etiquette maintained? e.g. no multiple open boxes of the same SKU in a bin

  Yes

  No

  N/A

• Describe Observed

• 16. SKU investigation form being completed as required- please audit the file (ask Supervisor for it)

  Yes

  No

  N/A

• Describe Observed

• 17. Product placed on Missing Hold being completed by Zone Supervisor

  Yes

  No

  N/A

• Describe Observed

• 18. Incorrect product - not for that bin or Zone being addressed immediately

  Yes

  No

  N/A

• Describe Observed

• 19. Zone Owner connects regularly with associates to engage and provide feedback

  Yes

  No

  N/A

• Describe Observed

• 20. IM ACCURATE completed for associates as required

  Yes

  No

  N/A

• Describe Observed

• 21.Non-Conforming Cart is organized and properly labelled? e.g. no overflow of excess products-evidence that it is cleared in a timely manner

  Yes

  No

  N/A

• Describe Observed

• 22.RTS Cart is organized and properly labelled? e.g. no overflow of excess products-evidence that it is cleared in a timely manner

  Yes

  No

  N/A

• Describe Observed

• 23. Bin/Location Etiquette Maintained? e.g. bin/pallet/shrink wrap overhanging in racking

  Yes

  No

  N/A

• Describe Observed

• 24. Area/Zone properly 5S and clearly labelled

  Yes

  No

  N/A

• Describe Observed

Navigation

• 25. Associates working in Zone moves at a consistent pace-display "Urgency"

  Yes

  No

  N/A

• Describe Observed

• 26. Takes shortest route from one bin location to another

  Yes

  No

  N/A

• Describe Observed

• 27. Spots aisles and bins in advance, using aisle markers, shelf separations, bin markers, and follows scanner screen to get to bin efficiently

  Yes

  No

  N/A

• Describe Observed

• 28. Understands how to read a product storage location (ask the associate to explain a bin location number)

  Yes

  No

  N/A

• Describe Observed

• 29. Able to quickly locate different aisles (Odd vs Even sequence) within the assigned Zone

  Yes

  No

  N/A

• Describe Observed

• 30. Knows where to go in case of assistance -Specialist/Team Lead/Supervisor/Manager

  Yes

  No

  N/A

• Describe Observed

• 31. Area is clean and bins organized in an ordely manner

  Yes

  No

  N/A

• Describe Observed

• 32. Aisles and walkways clean and clear - no garbage on floor

  Yes

  No

  N/A

• Describe Observed

• 33. Observe the "Stop" signs as applicable

  Yes

  No

  N/A

• Describe Observed

Safety Behaviors

• 34. Pause/Look/Go at intersections - No running in the Aisles

  Yes

  No

  N/A

• Describe Observed

• 35. Keeps two hands on the cart if applicable

  Yes

  No

  N/A

• Describe Observed

• 36. Uses a step stool to reach for high level bins if applicable

  Yes

  No

  N/A

• Describe Observed

• 37. 3 points of contact and one step at a time when going up or down the stairs

  Yes

  No

  N/A

• Describe Observed

• 38. If an item falls out of a bin, let it fall do not try to catch it

  Yes

  No

  N/A

• Describe Observed

• 39. Bend at the knees, not at your waist / Nose over toes when putting the carton on the conveyor

  Yes

  No

  N/A

• Describe Observed

• 40. Is associate focussed on task? e.g., No Horse-playing/ overly socializing in the aisles

  Yes

  No

  N/A

• Describe Observed

• 41. Emergency Exists free of Obstruction

  Yes

  No

  N/A

• Describe Observed

• 42. Garbage bins emptied regularly

  Yes

  No

  N/A

• Describe Observed

• My signature below indicates the information on the audit sheet is correct. Expectation is to maintain Zone Quality Requirements at all Times

• Inspected By (Name and Signature)

  Sign

• Supervisor (Name and Signature)

  Sign